How do I contact KitchenAid about parts?
For KitchenAid KSRS27CNSS00 replacement parts help, we recommend using the contact options listed in your owner's manual. It includes the KitchenAid Customer Interaction Center phone number and what information to have ready (purchase date, model number, and serial number).
What to have ready before you call
Having the right details speeds up parts identification and avoids ordering the wrong component.
- Complete model number: KSRS27CNSS00
- Serial number (from the model and serial tag)
- Purchase date (or approximate purchase/installation date)
- A short symptom description (for example: no ice, water not dispensing, warm refrigerator)
- Any part description you already know (for example: inlet valve, ice maker, door gasket)
Common parts people ask about for this model
If you are trying to match a part to a symptom, these are some frequently replaced items for KSRS27CNSS00:
| Symptom | Likely system | Example part on this model page |
|---|---|---|
| No ice or poor ice production | Ice maker | Refrigerator ice maker assembly 2198597 |
| No water at dispenser or slow fill | Water supply | Refrigerator inlet valve W10408179 |
| Frost buildup, warm freezer | Defrost system | Refrigerator defrost bi-metal WPW10225581 and refrigerator heater WP2323198 |
Why it matters
KitchenAid documentation recommends using factory specified replacement parts so the part fits correctly and performs as designed. Using the correct part also reduces repeat failures and prevents leaks, icing, and temperature swings.
Last updated: February 2026
Can I replace fridge parts myself?
Yes. On your KitchenAid KSRS27CNSS00 side-by-side refrigerator, we recommend DIY replacement for many non-sealed-system parts (like an ice maker, water inlet valve, door cam, or light bulbs) as long as you unplug power first and follow the steps in the owner's manual. Sealed refrigeration system repairs (compressor, evaporator, condenser, tubing) require a qualified technician.
Good DIY repairs vs. technician-only repairs
Here is a practical way to decide what you can safely handle.
- Good DIY candidates: ice maker assembly, water inlet valve, door cam, water filter housing, evaporator fan blade, light bulbs, base grille cleaning
- Usually technician-only: sealed system leaks, refrigerant work, compressor replacement, capillary tube work
- DIY with extra care: door hinge work and water line reconnection (doors are heavy; wiring and ground wires must be reconnected correctly)
Safety steps we follow before any repair
- Unplug the refrigerator (or disconnect power at the breaker)
- Turn off the household water supply if you are opening any water lines
- Support doors during hinge work; do not rely on door magnets to hold doors
- Reconnect wiring plugs and both ground wires exactly as shown in the manual
- After reconnecting dispenser tubing, push tubing fully into the fitting until it stops
Common parts you may replace on KSRS27CNSS00
| Symptom | Likely area | Example part on this model |
|---|---|---|
| No ice or poor ice production | Ice maker or water supply | Refrigerator ice maker assembly 2198597 |
| No water at dispenser, slow fill | Water valve | Refrigerator inlet valve W10408179 |
| Door not closing smoothly | Hinge/cam area | Refrigerator door cam (black) WP2182179 |
| Frost buildup, warm temps | Defrost system | Refrigerator defrost bi-metal WPW10225581 and refrigerator heater WP2323198 |
Why it matters
Choosing the right repair level protects you from electrical shock hazards and prevents water leaks. It also helps you avoid investing time and money into sealed-system work that requires specialized tools and refrigerant handling.
Last updated: February 2026
What is the most common problem with a KitchenAid refrigerator?
On the KitchenAid KSRS27CNSS00 side-by-side refrigerator, the most common issues customers report are ice maker and water dispensing problems, along with cooling complaints caused by restricted airflow or a defrost system problem. These symptoms often trace back to the water inlet valve, evaporator fan, or defrost components.
Most common symptoms we see
- Ice maker not making ice or making small/hollow cubes
- Water dispenser slow, sputtering, or not dispensing
- Fresh food section warm while freezer seems OK
- Frost buildup on the freezer back wall
- Unusual fan noise or intermittent buzzing
Quick checks you can do first (no parts yet)
- Confirm the freezer temperature is set near 0°F and the refrigerator near 37°F (typical targets).
- Make sure vents are not blocked by food packages; airflow issues can mimic a “bad compressor.”
- If you have a water/ice issue, verify household water supply is on and the line is not kinked.
- Replace the water filter on schedule; a restricted filter can reduce flow and affect ice quality.
- If you see frost buildup, unplug the refrigerator for 10 minutes, then restart and monitor for recurring frost.
Parts that commonly fix these problems on KSRS27CNSS00
If your symptoms match, these model-compatible parts are common repair solutions:
| Symptom | Likely system | Common part to check |
|---|---|---|
| No ice or weak ice production | Water supply to ice maker | Refrigerator inlet valve W10408179 |
| Ice maker dead or inconsistent harvest | Ice maker assembly | Whirlpool refrigerator ice maker assembly 2198597 |
| Frost buildup, warm temps, long run times | Defrost system | Refrigerator defrost bi-metal WPW10225581 and refrigerator heater WP2323198 |
| Warm fresh food section, noisy freezer | Evaporator airflow | Evaporator fan motor (listed in parts for this model) |
Why it matters
Ice and cooling problems can look similar from the outside, but they come from different systems (water supply, airflow, or defrost). Matching the symptom to the right system helps you avoid replacing the wrong part and gets temperatures stable faster.
Model-specific specs worth knowing
Your KSRS27CNSS00 water system is designed to operate within these typical supply conditions (from the documentation):
- Water pressure: 30 to 120 psi
- Water temperature: 33°F to 100°F
- Service flow rate: 0.5 gpm at 60 psi
For additional model-specific operating and care details, use the owner's manual.
Last updated: February 2026
What is the average lifespan of a KitchenAid refrigerator?
Most KitchenAid refrigerators last 14 to 17 years on average. For your KitchenAid KSRS27CNSS00 side-by-side refrigerator, regular maintenance (cleaning condenser coils, keeping door gaskets sealing, and preventing ice and water issues) is what most often determines whether you reach the high end of that range.
Typical lifespan and what affects it
A refrigerator’s life is mainly driven by compressor run time, airflow, and how well the doors seal.
- Typical KitchenAid lifespan: 14 to 17 years
- Common early-life killers: dirty condenser coils, restricted airflow, frequent door openings, and water leaks
- High-use homes: often see shorter life due to heavier compressor and ice maker use
- Well-maintained units: often reach the upper end of the range
Maintenance that extends life (highest impact)
Use these as your baseline upkeep plan; they prevent overheating, frost buildup, and temperature swings.
- Vacuum and brush condenser coils regularly (more often with pets)
- Keep doors closing squarely; replace worn cams or gaskets if the door sags or won’t seal
- Confirm freezer vents are not blocked by food packages
- Keep the ice maker and dispenser system leak-free and flowing normally
- Maintain correct water supply conditions (steady pressure and temperature)
Quick “is it worth repairing?” guide
This is a practical way to decide whether to repair or replace based on age and the type of failure.
| Refrigerator age | Typical recommendation | Examples of repairs that often make sense |
|---|---|---|
| 0 to 7 years | Repair is usually worthwhile | inlet valve, ice maker, fan motor, door cam |
| 8 to 14 years | Case-by-case | defrost parts, evaporator fan, control board |
| 15+ years | Consider replacement if major sealed-system issue | compressor, evaporator, condenser |
Why it matters
Knowing the expected lifespan helps you plan: if your KSRS27CNSS00 is already near 15 to 17 years old, investing in major sealed-system repairs (evaporator, condenser, compressor) often costs more than the remaining useful life, while smaller repairs can still be a smart way to keep it running.
Helpful model-specific resources
For care, operating tips, and warranty coverage details for this refrigerator, use the KSRS27CNSS00 owner's manual.
Last updated: February 2026
What are the most commonly replaced parts in a refrigerator?
In a KitchenAid side-by-side refrigerator like model KSRS27CNSS00, the most commonly replaced parts are water and ice system parts (filters, inlet valves, ice maker components), door sealing parts (gaskets and cams), and cooling/defrost parts (evaporator fan motor, defrost heater, defrost thermostat). For part locations and care steps, use the KSRS27CNSS00 owner's manual.
Most common replacements (and what they affect)
- Water filter and housing: improves taste and flow; helps protect the inlet valve and ice maker
- Water inlet valve: fixes no water at dispenser, slow fill, or ice maker not filling
- Ice maker parts: addresses no ice, small cubes, or jammed harvest cycles
- Door gaskets and door cam: reduces warm air leaks, frost, and sweating around doors
- Evaporator fan motor and blade: restores airflow; fixes warm fridge with cold freezer symptoms
- Defrost components: helps stop frost buildup that blocks airflow
- Control board (microcomputer): resolves intermittent cooling, dispenser, or ice maker control issues
Model-specific examples you can order for KSRS27CNSS00
| Symptom | Common part to check/replace | Example from this model’s parts |
|---|---|---|
| No ice or poor ice production | Ice maker assembly | Refrigerator ice maker assembly 2198597 |
| No water or slow water at dispenser | Water inlet valve | Refrigerator inlet valve W10408179 |
| Frost buildup, warm refrigerator section | Defrost heater or defrost bi-metal | Refrigerator heater WP2323198, refrigerator defrost bi-metal WPW10225581 |
| Warm fridge, noisy or no airflow | Evaporator fan motor or blade | Evaporator motor WP2315549, refrigerator evaporator fan blade WP2169142 |
| Door not closing right, leaks air | Door cam or gasket | Refrigerator door cam (black) WP2182179, refrigerator gasket panel 2159082 |
Why these parts fail most often
These parts handle the most wear and exposure: water minerals can clog valves and filter housings, doors get opened and slammed (wearing gaskets and cams), and normal moisture in the freezer drives defrost system wear. The manual also emphasizes regular cleaning to prevent odors and protect surfaces and gaskets.
Helpful DIY guidance
- For water and filter-related issues, follow how to replace the water filter in a KitchenAid refrigerator.
- If temperatures are uneven, focus on airflow and fan checks using how to fix your evaporator cooling fan.
Last updated: February 2026





