Cancelling an order
Because we immediately transmit your order to the supplier, you must cancel within one hour of placing the order. To cancel, enter the order number and ZIP code at searspartsdirect.com/order, click Cancel next to the item and follow the instructions.
How long you have to return an item
You can return most items within 365 days of the original order date.
The return period for items with a limited shelf life is 90 days from the original order date. These items include batteries, fire extinguishers, smoke detectors and some chemical-based products.
Some parts can't be returned or refunded. That limitation is noted on the item’s information page and during checkout.
Making a return
Sears PartsDirect requires a return authorization number so we can process your return credit accurately and quickly.
To return an item to Sears PartsDirect, first find the order:
To find an order without signing into an account, enter the order number and ZIP code here,
If you signed into your account when you placed the order, you have the option of finding the order in your profile's order history.
Once you find the order, click Return item next to the item. Then follow the steps for requesting a return authorization number and for shipping the item.
It's important that you follow the return process and request a return authorization number. Without it, we can't guarantee that we can process the return correctly and issue credit.
Returning damaged or defective items
Inspect your order for damage as soon as it arrives. If the item is damaged, contact us within 10 days of receipt, and we'll be happy to replace the damaged item. Most parts are covered for 365 days from original purchase date. Within that time period, if the part doesn't work correctly or stops working, contact us, and we’ll be happy to replace the defective item.
You're responsible for paying for return shipping, unless you received a damaged or defective part.
As a service to our customers, we email a link to a UPS return label during the return process for most authorized returns, for addresses in the contiguous 48 states. We charge a convenience fee for the label; when the refund credit is issued, the convenience fee appears as a separate charge on the credit card you used for the order.
The emailed link to the UPS label expires after 30 days. If the link expires before you print the label, contact us to request another UPS label.
UPS return labels are available for returns to addresses in the 48 contiguous states only. We provide a return authorization number to customers outside the 48 contiguous states, but they're responsible for returning the package.