Frequently asked questions

First, find the order:

• To find an order without signing in, enter the order number and ZIP code here.
• If you signed in when you placed the order, you have the option of finding the order in your profile's order history.

Click Return item next to the item you want to return. Then follow the steps for requesting a return authorization number and shipping the item.

See the full return policy for details and exclusions.

Estimated arrival date varies based on a number of factors, however most orders arrive within 5 to 7 business days when shipped to the contiguous 48 states. For overseas military orders, allow four to six weeks.

You can find the estimated arrival date on the item's information page or when choosing the shipping option during checkout.

Once your order is placed, we will keep you informed about your order status and shipping information via email. You can also check your order status anytime online at www.searspartsdirect.com/order.

You can check the status of your order anytime at www.searspartsdirect.com/order. Be sure to have your order number and shipping zip code available.

If you have a profile on our site, you can also log in to view any orders you have placed with us.

Final shipping rates are calculated at checkout and vary based upon the shipping destination and method of shipping.

If we shipped the wrong item or you received a damaged item, return shipping is free.

Inspect your order for damage as soon as it arrives, and report any damages within 10 days of receipt. If the item is damaged, please complete this form and one of our advisors will assist you:

https://knowledge.sears.com/PD_FormDamage.aspx.

Yes! Access your order here:

www.searspartsdirect.com/order.

Select the item you wish to return, answer a few simple questions, and a return label will be provided. This ensures timely return of not only the part, but also your refund, and of course will provide tracking via the UPS tracking number. The convenience fee for the return label appears as a separate charge on your credit card when the refund credit is issued.

We ship orders using either UPS and FedEx. The US Postal Service will deliver to all military (APO/FPO) addresses.

You may return an unused and uninstalled part or product in its original packaging. We must receive the returned item with a Return Authorization number within 30 days of your original order date. If you received damaged merchandise, please submit for your return within 10 days of receipt.

See the full return policy for details and exclusions.

If the Part is defective or damaged and within 10 days of receipt of delivery, you can initiate a return for a refund at www.searspartsdirect.com/order.

Sears PartsDirect orders are shipped directly from the manufacturers. If your order contains more than one part, it is possible that multiple manufacturers may ship part or all of your order, resulting in multiple shipments arriving on different days or at different times.

Yes. To change, postpone or cancel your reorder, or to update the credit card assigned to the subscription:

• First access your subscription at www.searspartsdirect.com/order.
• Enter your subscription number and your zip code to access and edit your subscription.

If you signed in when you created the subscription, you have the option of finding it in your profile by signing in using the link on the header of the site.

No. To ensure the returned part is received and processed correctly, Sears technicians cannot handle returns.

Because we immediately transmit your order to the supplier, you must cancel within one hour of placing the order. To cancel, enter the order number and ZIP code at searspartsdirect.com/order, click Cancel next to the item and follow the instructions.

To find a part if you don't know the part number, search for the model number. When you search for the model, Sears PartsDirect takes you to the model diagram pages, which lists the parts that fit that specific model.

You can find the model number on a tag on the product. For appliances, it's usually on the frame near the lid or door.

For help finding your model number, click the link directly below the search box on our home page: www.searspartsdirect.com.

You can change your address in your profile by clicking Edit next to the address you want to change. Log in using the link on the header of the site.

Most of our parts do not come with installation instructions. However, you may be able to find the assistance you need from the articles or videos on the Do It Yourself section of our site:

• www.searspartsdirect.com/diy/repair-help

The emailed link to the UPS label expires after 14 days. If the link expires before you print the label, you can resend the label by accessing your order at www.searspartsdirect.com/order.

Currently, the items available for subscriptions are refrigerator water filters, refrigerator air filters, belts for riding and walk-behind mowers, riding mower blades and vacuum cleaner filters. Subscriptions are offered in a 6 or 12 month frequency.

For refrigerator water filters, the manufacture recommends you change them every six months. We also recommend getting a year supply, 2 filters, with our automatic reorder program. You will get FREE shipping and wont have to worry about ordering next year because well send them out automatically. Many customers prefer 2 filters every 12 months, to have a years supply on hand.

Manufacturers recommend replacing mower parts once a year, during the spring before prime mowing season, so a 12 month subscription is ideal. And you will still get FREE shipping with every reorder.

Sears PartsDirect has parts for all major brands, such as Whirlpool, Maytag, Frigidaire, Bosch, GE, Craftsman, Kenmore, Briggs & Stratton, Husqvarna, Sony, Panasonic, Singer, ProForm and many more. It also has parts for many brands that are less well known.

You can find the model number on a tag on the product. For appliances, it's usually on the frame near the lid or door, or on the back in an upper corner.

For assistance locating your model number, visit our home page at www.searspartsdirect.com, and click the link below the search box.

In your profile, click on save as preferred next to the address.

No. To ensure that you get the right part, look up the complete model number. Even though models look the same on the outside, there can be differences in the design of some internal components.

We use your email address to confirm your order and let you know when your order ships.

No, we require a physical address for delivery.

We accept Visa, Mastercard, Discover, Sears Mastercard and PayPal.

Yes. When you create your profile, you can save multiple addresses in your address book.

Log in using the link on the header of the site.

Once you set up an account, you can enter and save credit card information. You can choose the one to use at checkout, once you've signed into your account.

To set up an account or change your card information log in using the link on the header of the site.

When you enroll in the subscription program and set your reorder frequency, your credit card information is secured, encrypted and stored. When we process future orders, we charge your credit card the then-current price for the item.

The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.

Manufactures sometimes discontinue parts, usually for older products. Once Sears PartsDirect sells out of its inventory for a discontinued part, we list it as No Longer Available if the manufacturer provides no substitute for the part.

You can change your password anytime from the My Account page after signing in.

If you've forgotten your password, click Forgot Password on the sign-in page to request a reset.

Yes, because we need the shipping address and payment method for shipments.

Yes. Sears PartsDirect carries parts for brands not sold at Sears, both major brands and brands that are less well known.

Standard ground shipping is free on your current order and future automatic reorders within the 48 contiguous states.

You can have specific items delivered every 6 or 12 months through our subscription program. A great benefit of this program is that shipping is free on every reorder. You can also choose to skip a scheduled order and can cancel at any time.

No. A return authorization number is required on all Sears PartsDirect returns. Any return received without a return authorization is at your own risk, and Sears PartsDirect assumes no responsibility for the returned item.

We will notify you 30 days in advance of your reorder being placed. When we ship the subscription item, we'll email a shipment notification with a tracking link.

If you need to make changes to your subscription, please do so at least 14 days before your reorder is placed at www.searspartsdirect.com/order. All you will need is your subscription number and your zip code.

Subscriptions are a great way to ensure you always have the part you need on hand, when you need it. For subscription eligible items, you can select the reorder frequency, either 6 or 12 months, that's right for you on the product page, when you are adding the item to your cart, or during checkout. As an added benefit, you will also get FREE shipping on every subscription reorder.

Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.

The 3-digit security code is on the back of MasterCard, Sears Gold MasterCard, VISA, Discover, Sears Card and Sears Premier Card. If your Sears card's account number has 13 or fewer digits, there is no security code, and you skip this field.

No. Your account information is secure and private.

Your order history, addresses, payment method, model numbers of products owned, and subscription history are stored in your PartsDirect account. These items can be edited by you at any time on the website. Log in here using the link on the header of the site.

The convenience fee for the UPS return label is charged to the credit card you used for the original order and appears as a separate charge to your account when your refund credit is issued.

Your account information is encrypted to prevent identity theft.

We recommend using the latest version of Google Chrome, Microsoft Edge, Apple Safari or Mozilla Firefox.

Cookies are small data files that your Web browser reads and stores on your hard drive when you connect with our site. They help us remember you by collecting non-personally identifiable information such as your IP address and browser type.

We use cookies to provide you with a better, more relevant shopping experience, and to help process your order. To place an order and complete your transaction on SearsPartsDirect.com, you must have essential cookies enabled on your Web browser.

Yes. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.

No. You can place an order as a guest. However, signing in when you order reduces check out times and makes future orders easier. Your address, order history, products and payment information can be stored in your account.

Create an account using the link on the header of the site.