Brands we sell
Sears PartsDirect has parts for all major brands, such as Whirlpool, Maytag, Frigidaire, Bosch, GE, Craftsman, Kenmore, Briggs & Stratton, Husqvarna, Sony, Panasonic, Singer, ProForm and many more. It also has parts for many brands that are less well known.
Yes. Sears PartsDirect carries parts for brands not sold at Sears, both major brands and brands that are less well known.
Sears PartsDirect has parts for all major brands, such as Whirlpool, Maytag, Frigidaire, Bosch, GE, Craftsman, Kenmore, Briggs & Stratton, Husqvarna, Sony, Panasonic, Singer, ProForm and many more. It also has parts for many brands that are less well-known.
Your account information
Your order history, where you can return an item, write a review and reorder an item
Addresses, where you can add, edit or delete shipping addresses
Your payment options, where you can add, delete or change credit card information
Your product models
Your subscriptions for product you want to reorder automatically
Your favorite products
Yes. When you create your profile, you can save multiple addresses in your address book.
You can change your address in your profile by clicking Edit next to the address you want to change.
In your profile, click Save as preferred next to the address.
You can change your password in your profile, or by clicking Forgot Password when you sign in.
No. You can place an order as a guest. However, signing in when you order helps you check out faster. And when you sign in, you can save your models and frequently bought parts.
Your account information is encrypted to prevent identity theft.
Paying for your order
We accept most major credit cards and all Sears-branded credit cards.
If you want to pay with a gift card, order by phone at 888-873-3829.
We use your email address to confirm your order and let you know when your order ships.
If you set up an account, you can enter and save credit card information. You can choose the one to use at checkout, if you’ve signed into your account.
No. Your account information is secure and private.
To pay from a checking account, enter the following at checkout.
The 9-digit bank routing number on the bottom left corner of the check (use a check, not a deposit slip).
The checking account number, which is to the right of the routing number. Include any zeroes at the start of the number.
The check number, which is in the upper right corner.
Your driver’s license number.
The 3-digit security code is on the back of MasterCard, Sears Gold MasterCard, VISA, Discover, Sears Card and Sears Premier Card. If your Sears card’s account number has 13 or fewer digits, there is no security code, and you skip this field.
Yes. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
Buying parts for a business
Yes. A Sears Commercial Parts business account gives businesses access to the same great selection and service as Sears PartsDirect, plus exclusive volume and shipping discounts (with minimum purchase requirements), as well as easy reordering.
To open a Sears Commercial One account, visit Sears Commercial One.
Transactions on Sears Commercial Parts are intended for business use only. Use SearsPartsDirect.com for your personal parts needs.
Looking up a part
To find a part if you don’t know the part number, search for the model number. When you search for the model, Sears PartsDirect takes you to the model diagram pages, which lists the parts that fit that specific model.
You can find the model number on a tag on the product. For appliances, it’s usually on the frame near the lid or door.
You can find the model number on a tag on the product. For appliances, it’s usually on the frame near the lid or door, or on the back in an upper corner.
No. To ensure that you get the right part, look up the complete model number. Even though models look the same on the outside, there can be differences in the design of some internal components.
Manufactures sometimes discontinue parts, usually for older products. Once Sears PartsDirect sells out of its inventory for a discontinued part, we list it as No Longer Available if the manufacturer provides no substitute for the part.
The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.
Subscriptions
You can have specific items delivered every 3, 6, or 12 months. Shipping is free. You can choose to skip a scheduled order and can cancel at any time.
Currently, the items available for subscriptions are refrigerator water filters, refrigerator air filters, HVAC air filters, belts for riding and walk-behind mowers, riding mower blades and vacuum cleaner filters.
Yes, because we need the shipping address and payment method for shipments.
On the item’s information page, select the reorder frequency that’s right for you: 3, 6 or 12 months.
When you enroll in the subscription program and set your reorder frequency, your credit card information is secured, encrypted and stored. When we process future orders, we charge your credit card the then-current price for the item.
Standard ground shipping is free on your current order and future automatic reorders within the 48 contiguous states. You can choose a different shipping method, for an additional cost.
We notify you 2 weeks in advance that shipment is scheduled. We charge your card when we ship the item.
If you want to change the reorder, you have 2 weeks to do so before the reorder ships.
When we ship the subscription item, we’ll email a shipment notification with a tracking link.
Yes. Call 888-205-0966 to change, postpone or cancel your reorder, or to update the credit card assigned to the subscription.
Shipping
Sears PartsDirect orders are shipped directly from the manufacturers. If your order contains more than one part, it is possible that multiple manufacturers may ship part or all of your order, resulting in multiple shipments arriving on different days or at different times.
We ship orders to a physical address in the 48 contiguous states by UPS or FedEx
We ship orders to a physical address in Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands by UPS or FedEx Priority Air.
We use the US Postal Service to deliver to all military (APO/FPO) addresses and PO boxes. Standard shipping is via UPS SurePost.
For some shipping destinations, we combine the efficiency of UPS with the convenience of the US Postal Service for our Standard Shipping. UPS picks up your package at one of our distribution centers and delivers it to your local post office for final delivery to your door or mailbox.
Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.
We ship to PO box addresses in the contiguous 48 states only. Some items can't be shipped to PO boxes and require a physical address for delivery. That limitation is noted on the item’s information page.
Final shipping rates are calculated at checkout and vary based upon the shipping destination and method of shipping.
For US Postal Service orders, delivery usually takes three to five business days. For overseas military orders, allow four to six weeks.
You can find the estimated arrival date on the item’s information page or when choosing the shipping option.
Returns and cancellations
Because we immediately transmit your order to the supplier, you must cancel within one hour of placing the order. To cancel, enter the order number and ZIP code at searspartsdirect.com/order, click Cancel next to the item and follow the instructions.
First, find the order:
To find an order without signing into an account, enter the order number and ZIP code here.
If you signed in when you placed the order, you have the option of finding the order in your profile's order history.
Click Return item next to the item you want to return. Then follow the steps for requesting a return authorization number and shipping the item.
See the full return policy for details and exclusions.
You can return most parts up to 365 days after the original order date.
You must return items with a limited shelf life within 90 days of the original order date. These items include batteries, fire extinguishers, smoke detectors and some chemical-based products.
Some parts cannot be returned. That limitation is noted on the item’s information page and during checkout.
See the full return policy for details and exclusions.
Within the return period, if the part doesn't work correctly or stops working, call us at 888-205-0966, and we’ll be happy to replace the defective item.
Inspect your order for damage as soon as it arrives. If the item is damaged, call us within 10 days of receipt at 888-205-0966, and we'll be happy to replace the damaged item.
First, find the order:
To find an order without signing in, enter the order number and ZIP code here.
If you signed in when you placed the order, you have the option of finding the order in your profile's order history.
Click Return item next to the item you want to return. Then follow the steps for requesting a return authorization number and shipping the item.
See the full return policy for details and exclusions.
No. A return authorization number is required on all Sears PartsDirect returns. Any return received without a return authorization is at your own risk, and Sears PartsDirect assumes no responsibility for the returned item.
No. To ensure the returned part is received and processed correctly, Sears technicians cannot handle returns.
If we shipped the wrong item or you received a damaged item, return shipping is free.
If you ordered the incorrect item or decide you no longer want the item, you‘re responsible for the return shipping.
For most returns, we email a link to a UPS return labels when you request a return authorization number. The convenience fee for the return label appears as a separate charge on your credit card when the refund credit is issued.
UPS return labels are available for returns to addresses in the 48 contiguous states. For a customer outside the contiguous 48 states, we provide a return authorization number, but the customer is responsible for labeling and shipping the package.
The UPS return label service is an economical way to return your part.
The label’s UPS tracking number lets you track your return package, provides proof that the return was received and speeds up processing of the return.
The UPS return label is available only for returns in the contiguous 48 states.
The convenience fee for the UPS return label is charged to the credit card you used for the original order and appears as a separate charge to your account when your refund credit is issued.
No. A credit card must be on file so we can charge the convenience fee for the UPS return label.
The emailed link to the UPS label expires after 30 days. If the link expires before you print the label, call us at 888-205-0966 to request another UPS label.
Some Sears stores can process returns from Sears PartsDirect. Contact your Sears store to see if it can accept returns from PartsDirect.
Website help
Yes. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
We recommend using the latest version of Google Chrome, Internet Explorer, Apple Safari or Mozilla Firefox.
Cookies are small data files that your Web browser reads and stores on your hard drive when you connect with our site. They help us remember you by collecting non-personally identifiable information such as your IP address and browser type.
We use cookies to provide you with a better, more relevant shopping experience, and to help process your order. To place an order and complete your transaction on SearsPartsDirect.com, you must have cookies enabled on your Web browser. You can instead order by phone at 888-873-3829.