Brands we sellWhat brands does PartsDirect sell?Does PartsDirect carry parts for brands Sears doesn’t sell?What brands are available on Sears Commercial Parts?Back to topYour account informationWhat information is stored in my account?Can I store my address in my account information instead of entering it every time I order?How do I change my address?How do I set my preferred address?How do I change my password?Do I have to sign in to shop on PartsDirect?Is my account information protected from identify theft?Back to topPaying for your orderHow can I pay for my order?Why do you ask for my email address when I place an order?How do I add a credit card to my account?Can other customers see my payment information?If I want to pay from my checking account, what information do I need? Where is the security code on my credit card?Are transactions on this website secure?Back to topBuying parts for a businessI’m buying parts for a business. Is there a specific PartsDirect service for business transactions?How can I open a Sears Commercial One account?Can I use the business account for personal purchases?Back to topLooking up a partHow do I find the part if I don’t know the part number?Where do I find my product's model number?Can I use the part list for a model that looks like mine and starts with the same numbers?Why is my part listed as No Longer Available?Why is there a substitute for the part I’m looking for?Back to topSubscriptionsWhat is the subscription program?What items are available for subscriptions?Do I need to register with Sears PartsDirect to take advantage of the subscription program?How do I sign up for a subscription? How do I pay for the subscription part?How much is subscription shipping?How will I know my subscription item has shipped?Can I edit, postpone or cancel my subscription?Back to topShippingI've ordered several items. Why will my order come in multiple packages?How will my order be shipped?Can orders be shipped to a military address?Can orders be shipped to post office boxes?How much does shipping cost?When will my order arrive?Back to topReturns and cancellationsCan I cancel an order?How do I return something I ordered?How long after I order can I return an item?What if the part I ordered is defective?What do I do if the part I receive is damaged?How do I get a return authorization number?Can I return an item without a return authorization number?Can I return an item to a Sears service technician?Is shipping free on returns?Can I print a return label?Why should I use the UPS return label?How will I be charged for the UPS return label?Can I use a UPS return label when I paid by check?What happens if I don't print the UPS return label within 30 days?Can I return an item to a Sears store?Back to topWebsite helpAre transactions on this website secure?For what browsers is the PartsDirect website optimized?What are website cookies?Back to top