This is NOT the exact part since the original was discontinued. My tech support here was excellent with a great video, not the one Sears had. Part was not held tight with brackets like original. Worked, shifted, made a lot of noise, repeat process, same issue, finally is working. I bought a Bosch refrigerator to place this Kenmore. Sears is now with LG and that's crap, so no more Sears appliances for me. Always check who can & WILL service appliances when you buy product. My whole life has been Sears, I'm so done!!!