Get free shipping on your order, with any water filter subscription. Find my filter

Open Hamburger Menu
Sears Parts Direct
Tips to find your model number
Kenmore 11020602991 washer

Kenmore 11020602991 washer Parts

Here are the diagrams and repair parts for Kenmore 11020602991 washer, as well as links to manuals and error code tables, if available.

By Schematic
By Part
SELECT DIAGRAM
?

This is the number corresponding to the part on the diagram / schematic

Browse Parts for 11020602991 Washer

  • Washer Counterweight Spring for Kenmore 11020602991 - Part WPW10250667

    Machine base diagram

    Counterweight Spring (red)

    Part #388492

    Replaced by #WPW10250667

    Info Icon
    Manufacturer substitution
    This part replaces 388492. Substitute parts can look different from the original.
    This item is not returnable
    In Stock
    $3.82
    21% OFF Phone Price : $4.82Info Icon
    Minus Item
    Qty
    Plus Item
  • Whirlpool Washer Agitator Cam for Kenmore 11020602991 - Part 285748

    Agitator/basket/tub diagram

    Agitator Cam

    Part #3363662

    Replaced by #285748

    Info Icon
    Manufacturer substitution
    This part replaces 3363662. Substitute parts can look different from the original.
    In Stock
    $29.35
    17% OFF Phone Price : $35.35Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Pump Drain Hose for Kenmore 11020602991 - Part WPW10358149

    Rear panel diagram

    Drain Hose

    Part #3361805

    Replaced by #WPW10358149

    Info Icon
    Manufacturer substitution
    This part replaces 3361805. Substitute parts can look different from the original.
    In Stock
    $23.33
    20% OFF Phone Price : $29.33Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Base Pad Set for Kenmore 11020602991 - Part 285744

    Machine base diagram

    Suspension Pad

    Part #3363660

    Replaced by #285744

    Info Icon
    Manufacturer substitution
    This part replaces 3363660. Substitute parts can look different from the original.
    In Stock
    $9.62
    9% OFF Phone Price : $10.62Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Top Agitator Shaft Seal for Kenmore 11020602991 - Part WP8577376

    Machine base diagram

    Seal, Center Post

    Part #356934

    Replaced by #WP8577376

    Info Icon
    Manufacturer substitution
    This part replaces 356934. Substitute parts can look different from the original.
    In Stock
    $8.20
    11% OFF Phone Price : $9.20Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Water-level Pressure Switch Hose for Kenmore 11020602991 - Part WP353244

    Agitator/basket/tub diagram

    Hose-wl

    Part #3347780

    Replaced by #WP353244

    Info Icon
    Manufacturer substitution
    This part replaces 3347780. Substitute parts can look different from the original.
    In Stock
    $49.75
    11% OFF Phone Price : $55.75Info Icon
    Minus Item
    Qty
    Plus Item
  • Maytag Appliance Hose Clamp for Kenmore 11020602991 - Part WP596669

    Rear panel diagram

    Clamp

    Part #371503

    Replaced by #WP596669

    Info Icon
    Manufacturer substitution
    This part replaces 371503. Substitute parts can look different from the original.
    This item is not returnable
    In Stock
    $4.73
    17% OFF Phone Price : $5.73Info Icon
    Minus Item
    Qty
    Plus Item
  • Maytag Appliance Hose Clamp for Kenmore 11020602991 - Part WP596669

    Rear panel diagram

    Hose Clamp

    Part #370451

    Replaced by #WP596669

    Info Icon
    Manufacturer substitution
    This part replaces 370451. Substitute parts can look different from the original.
    This item is not returnable
    In Stock
    $4.73
    17% OFF Phone Price : $5.73Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Tub Fill Nozzle for Kenmore 11020602991 - Part WP3360977

    Rear panel diagram

    Break

    Part #387606

    Replaced by #WP3360977

    Info Icon
    Manufacturer substitution
    This part replaces 387606. Substitute parts can look different from the original.
    In Stock
    $39.53
    13% OFF Phone Price : $45.53Info Icon
    Minus Item
    Qty
    Plus Item
  • Washer Tub-to-pump Hose for Kenmore 11020602991 - Part 285871

    Rear panel diagram

    Pump Hose

    Part #3950340

    Replaced by #285871

    Info Icon
    Manufacturer substitution
    This part replaces 3950340. Substitute parts can look different from the original.
    In Stock
    $21.39
    22% OFF Phone Price : $27.39Info Icon
    Minus Item
    Qty
    Plus Item

Kenmore Washer 11020602991 FAQs

To reset your Kenmore washer model 11020602991, we recommend doing a simple power reset, then restarting the cycle using the timer knob. This clears many “stuck” conditions after a pause, lid opening, or an interrupted cycle; it does not change mechanical settings.

Quick reset steps (power reset)
  • Push the Cycle selector (timer) knob in to stop the washer.
  • Turn the knob to OFF.
  • Unplug the washer (or switch the breaker off).
  • Wait 2 to 5 minutes.
  • Restore power.
  • Select a cycle, then pull the timer knob out to start.
If the washer still will not start or resume

These checks fix the most common “no start” or “won’t resume” complaints on this style of Kenmore top-load washer:

  • Confirm the lid is fully closed.
  • Make sure the timer knob is pulled out (pushed in = stopped).
  • Reduce the load size if the basket is packed tight.
  • If the tub looks off-center, center the tub before starting.
  • If the washer is vibrating or walking, level it (rear legs self-adjust when you tilt the washer forward and set it back down).
What “reset” can and cannot do
Situation What a reset helps What to do next
Cycle paused or interrupted Clears a stuck timer position Re-select cycle and pull knob out
Won’t spin after draining Normal “neutral drain” behavior Let it finish draining; spin starts after
Won’t drain or spins poorly Sometimes clears control confusion Check drain hose for kinks/clogs; reduce suds
Why it matters

A quick reset is the fastest way to recover from an interrupted cycle, but repeated no-start, no-drain, or no-spin symptoms usually point to a load issue, leveling problem, or a drain/drive component that needs attention.

For model-specific operating details (starting, stopping, and restarting with the timer knob), use the 11020602991 owner's manual.

Last updated: February 2026

Most Kenmore washers average 10 to 15 years of service life. For your Kenmore 11020602991 top-load washer, regular care (proper loading, keeping it level, and addressing leaks or unusual noises early) is what most often determines whether it lands closer to 10 years or pushes past 15. See the owner's manual for model-specific care and operating guidance.

Typical lifespan and what affects it

A washer’s lifespan is mainly driven by mechanical wear, water quality, and how heavily it’s used.

  • Loads per week: more cycles equals faster wear on the drive system and pump
  • Overloading: strains the motor, clutch, coupling, and gear case
  • Out-of-balance loads: increases vibration and suspension wear
  • Detergent and residue: excess suds and buildup can contribute to odors and component stress
  • Small problems left alone: minor leaks or slow drains often become major repairs
Maintenance that extends life (high impact)

These steps are simple and make the biggest difference over time.

  • Keep the washer level to reduce vibration and suspension wear
  • Avoid overloading; loads should move freely during wash
  • Use the right water level and temperature for the load
  • Periodically inspect hoses and connections for seepage
  • If draining slows, check for clogs before the pump is damaged
Parts that commonly wear as the washer ages

If performance changes, these are frequent wear items on many Kenmore top-load designs.

Symptom Common wear area Example part on this model
Agitator moves poorly or “ratchets” Agitator drive components Agitator dog 80040
Washer won’t spin or agitates weakly Drive coupling Coupling 285753A
Won’t drain or drains slowly Drain pump Washer drain pump WP3363394
Spin issues, burning smell, poor engagement Clutch/drive train Clutch 285785
Why it matters

Knowing the typical 10 to 15 year lifespan helps you decide when routine maintenance is enough versus when a larger repair (for example, a drive-train issue) is worth pricing out against the washer’s age and condition.

Last updated: February 2026

The tub capacity for Kenmore washer model 11020602991 is listed in the specifications information in the 11020602991 owner's manual. This model is a one-speed, top-load, direct-drive style washer; once you locate the spec line in the manual, use that cubic-foot value for load sizing.

Where to find the capacity in the manual

Use these spots first because they are the fastest way to get the exact cubic-foot number:

  • Specifications / product data section (often near the back of the manual)
  • Any feature and benefits or washer dimensions pages that list “capacity”
  • The model and serial number plate reference pages; confirm you are matching the correct manual to your exact model
If you need a same-day estimate (measure the basket)

If you are trying to size loads immediately, you can estimate capacity by measuring the inside of the wash basket.

  • Measure inside basket diameter (inches)
  • Measure usable depth (inches) to the bottom of the basket
  • Calculate cubic inches: 3.14 × (diameter ÷ 2)² × depth
  • Convert to cubic feet: cubic inches ÷ 1728
Method What you get Best for
Manual specification Exact cubic feet Correct load sizing and comparisons
Basket measurement Close estimate Quick planning when specs are not in front of you
Why it matters

Using the correct capacity helps prevent overloading, improves cleaning and spin performance, and reduces tangling around the agitator (a common issue noted in the manual’s troubleshooting guidance).

Last updated: February 2026

To unclog the drain hose on your Kenmore washer model 11020602991, unplug the washer, remove standing water, then straighten the hose and clear debris from the hose and drain pump path. Reinstall the hose with the correct height and an air gap to prevent repeat drain problems (see the 11020602991 owner's manual).

Safety and prep
  • Unplug the washer.
  • Turn off both water faucets.
  • Keep towels and a shallow pan ready.
  • If the tub is full, bail water out or use a wet/dry vac at the standpipe.
Step-by-step: clear the clog
  1. Check the external hose: Follow the drain hose to the standpipe or laundry tub and remove kinks.
  2. Inspect the hooked end: Pull it from the standpipe/tub and remove lint, coins, socks, or sludge.
  3. Flush the hose: Run water through the hose to push debris out.
  4. Check the pump area: If the hose is clear but it still will not drain, inspect the pump inlet and impeller area for jams.
  5. Reinstall correctly: Push and twist the straight end onto the washer drain connector until it seats fully, then secure the clamp.
Drain hose setup checks (prevents siphoning)
Check Correct setup
Height limit Hose is below 96 in (2.4 m) above the floor
Minimum height Hose is at least 39 in above the floor
Air gap Hose is not taped or sealed into the standpipe
Standpipe fit Hose sits loosely, not jammed tight
When a part is the real problem

A clear hose with poor draining often points to a jammed or failing pump.

Why it matters

A clogged or incorrectly routed drain hose can cause won’t drain, won’t spin, wet loads, or a washer that seems to keep filling and draining. Correct hose routing also helps protect floors from leaks.

Last updated: February 2026

Most common symptoms to help you fix your washers

Choose a symptom to see related washer repairs.

Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control b…

Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system…

Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspensio…

Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water tem…

Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interf…

Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lo…

Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in…

Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board…

Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve a…

Repair guides for top-mount refrigerators

How to replace the light switch in a top-freezer refrigerator

How to replace the light switch in a top-freezer refrigerator

The light switch turns the refrigerator light on and off and monitors door position. Replace the light switch if it does…

Repair time and Difficulty

 15 minutes or less
How to replace the water inlet valve in a top-freezer refrigerator

How to replace the water inlet valve in a top-freezer refrigerator

The water inlet valve controls water flow to the ice maker. Replace the water valve if it doesn't open or shut properly.…

Repair time and Difficulty

 15 minutes or less
How to replace the compressor run capacitor in a top-freezer refrigerator

How to replace the compressor run capacitor in a top-freezer refrigerator

The run capacitor sends electric current to the compressor motor to help the motor run efficiently. Replace the run capa…

Repair time and Difficulty

 15 minutes or less

Effective articles & videos to help repair your washers

Use the advice and tips in these articles and videos to get the most out of your washer.

How auto-load sensing washers work (and when they don't)

How auto-load sensing washers work (and when they don't)

Your washer barely fills or seems stuck in sensing mode? Find out how auto-load sensing and Precise Fill features work, …

How to remove the main control board and user interface from a Maytag Epic Z front-load washer

How to remove the main control board and user interface from a Maytag Epic Z front-load washer

Get step-by-step instructions for removing the main electronic control board and the control panel from a Maytage Epic Z…

Using a wiring schematic to trace a current video

Using a wiring schematic to trace a current video

Find out what’s wrong with your appliance by following a circuit.…

Parts & More

Chipper/Shredder
Countertop Microwave
Dishwasher
Dryer
Electric Range
Gas Line Trimmer
Home
Laundry Center
Outdoor Grill
Parts
Refrigerator
Side-By-Side Refrigerator
Top-Mount Refrigerator
Vacuum Cleaner
Washer
Water Softener
Weight System