Washer: Not working at all

If your washer is completely unresponsive, start by ruling out the obvious-is it unplugged? Did the circuit trip? To test whether the electrical outlet is the problem, plug a hair dryer or other electrical device into it. If the hair dryer doesn't work, the wiring in the outlet is the problem. If the hair dryer works, there could be a wiring problem in the washer. Unplug the washer and check the power cord for damage. Check the wiring connections on the timer or main control board. If your washer has a digital display, check the wiring connections between the main control board and the user interface board. If the wiring connections are okay, you may need to replace the main control board or the user interface board.

washer

These repairs may help solve your washer problem

Replace the washer main control board

Replace the washer main control board

The main electronic control board, also called the mother board, governs the timing and execution of the washer component functions. It controls the fill valves, the drive motor and the drain pump.

How to replace the electronic control board on a top-load washer

A failed top-load washer electronic control board can cause multiple problems, from no display lights to the washer not filling, spinning or draining. If you or a service technician determine that the electronic control is faulty, this repair guide and video show how to replace it.

Repair difficulty
Time required
 30 minutes or less
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How to replace the machine control board in a front-load washer

A failed front-load washer machine control board has several symptoms, including the washer not starting, filling, spinning or draining. If you or a service technician determine that the machine control board has failed, this repair guide shows how to replace it.

Repair difficulty
Time required
 45 minutes or less
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Replace the washer timer

Replace the washer timer

The timer controls the component functions in the washer. Also called a cycle selector, the timer has a motor that advances the internal cams inside the timer body. The cams open and close electrical contacts to energize and de-energize components during the wash cycle. A control knob on the stem of the timer lets the user select cycles on the timer. If the timer motor does not advance or the contacts are defective in the timer, replace it.

How to replace the timer in a direct-drive top-load washer

If your top load washer doesn't advance through the cycles or gets stuck in one cycle, it's likely the timer has failed. This DIY repair guide and video show how to replace the timer in less than 30 minutes.

Repair difficulty
Time required
 30 minutes or less
Read more
Replace the washer user interface board

Replace the washer user interface board

The user interface board holds the buttons you press to set up the wash cycle. Replace the user interface board if one or more of the buttons don't work.

How to replace the user interface board in a front-load washer

When a front-load washer's control panel won't light up or respond when you push the buttons, it could mean the user interface board has failed. This repair guide shows how to replace the user interface board on a washing machine in 30 minutes.

Repair difficulty
Time required
 30 minutes or less
Read more
Symptoms common to all washers

Choose a symptom to see related washer repairs.

Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board
Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system
Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspension component failure
Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lock or lid switch
Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control board or timer
Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water temperature sensor
Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in drain pump
Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve assembly
Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interface board
Articles and videos common to all washers

Use the advice and tips in these articles and videos to get the most out of your washer.

February 1, 2018
How to read a wiring schematic video
By Sears PartsDirect staff

Learn how to decipher symbols so you can buy the right part for your problem.

February 12, 2016
Easy DIY washer repairs
By Sears PartsDirect staff

Let us show you some easy direct-drive top-load washer repairs that you can do yourself in less than 30 minutes.

February 13, 2015
How to fix an oversudsing washing machine video
By Sears PartsDirect staff

See how easy it is to fix an oversudsing washing machine.