Kenmore Elite 63013902012 dishwasher Parts

For the Kenmore Elite dishwasher model 63013902012, the correct “hard reset” is to cancel the current cycle so the control clears and returns to a ready state. Open the door, hold CANCEL until the WASHING light goes out, close the door, then wait about 1 minute for it to drain and show COMPLETE (reset). See the owner's manual.

Reset steps (control reset)

• Open the dishwasher door.
• Press and hold CANCEL until the WASHING LED turns off.
• Close the door.
• Wait about 1 minute while the dishwasher drains.
• Confirm the COMPLETE LED illuminates (this indicates the unit has been reset).
• If you want to start fresh, press POWER off, then POWER on, and select a new cycle.

If it still will not start after resetting

These are the most common causes we see on this style of Kenmore dishwasher:

• Door not fully closed or not latching.
• A previous cycle did not fully complete.
• Delay start is turned on.
• House power issue (tripped breaker or blown fuse).
• Water supply valve under the sink is turned off.

Quick checks you can do in 2 minutes

What to check	What “good” looks like	What to do if not
Door latch	Door closes firmly and stays latched	Inspect/replace the dishwasher door latch assembly 00611312
Power	Console responds when you press POWER	Reset breaker, then retry cancel/reset
Delay start	No delay time is selected	Turn off delay, then start a cycle
Water supply	Supply valve is fully open	Open valve, then run a cycle

Why it matters

Canceling and draining clears the active cycle and lets the control accept a new cycle selection. It also helps you avoid “stuck” conditions caused by an incomplete cycle or an accidental delay start setting.

Ordering parts

If the dishwasher still will not run after a reset and basic checks, you can order model 63013902012 replacement parts from the parts list for this model, or search by model number on Sears PartsDirect.

Last updated: February 2026

To manually drain your Kenmore Elite dishwasher model 63013902012, cancel the running cycle so the unit pumps out the water. Open the door, press and hold CANCEL until the “WASHING” light goes out, close the door, then wait about 1 minute for the drain to finish (details in the owner's manual).

Quick steps to force a drain (cycle cancel)

• Open the dishwasher door.
• Press and hold CANCEL until the “WASHING” LED turns off.
• Close the door.
• Wait about 1 minute while the dishwasher drains.
• Confirm the “COMPLETE” light comes on; that indicates the dishwasher reset.

If it still will not drain

These checks solve most “won’t drain” complaints on this style of Kenmore dishwasher.

• Check the drain hose routing: it should run toward the sink without kinks or crushing.
• Do not rotate the drain hose after attaching it; twisting can crimp the hose and restrict flow.
• Make sure the hose has enough slack to form a loop after the dishwasher is pushed into the cabinet.
• Clean the drain air gap (if your installation uses one); buildup can block draining.
• Inspect for food debris around the sump area and spray arms; obstructions can affect water movement and draining.

Parts that commonly affect draining

If canceling the cycle does not start a drain, the issue is usually in the drain path or the drain components.

Symptom	Most likely area	Example part for this model
No drain sound at all	Drain pump or wiring	Drain pump 00611332
Slow drain, water left in tub	Kinked/blocked hose or air gap	Dishwasher drain hose 00668108
Drains then water returns	Check valve issue	Dishwasher check valve 00611320

Why it matters

Standing water can cause odors, poor wash results, and can stress the drain system over time. Cancel-draining first is the safest way to clear the tub before you move on to hose, air gap, or pump troubleshooting.

Last updated: February 2026

On the Kenmore Elite dishwasher model 63013902012, a red lock (often a padlock icon) means the control lock or child lock is turned on, so the buttons will not respond and the dishwasher may not start. Use the steps in the owner's manual to turn the lock off.

How to turn off the red lock (control lock)

We recommend using the exact button sequence listed for your console, but these steps solve most lockouts:

• Press and hold the Control Lock or Lock button for about 3 seconds.
• If there is no dedicated lock button, press and hold the button noted in the owner's manual (some models use Heated Dry, Air Dry, or a key-combo).
• Close the door fully, then try starting a normal cycle.
• If the dishwasher was mid-cycle, cancel the cycle and reselect your wash cycle.
• If the display only lights when the door is open (top-control designs), open the door to confirm the lock icon is off.

Quick checks if the dishwasher still will not start

A red lock is common, but it is not the only no-start cause. Check these items next:

• Door is fully closed and latched (a loose latch prevents operation).
• Delay start is not selected.
• House power is on (breaker not tripped).
• Water supply valve is open.
• If the unit fills slowly or not at all, inspect the dishwasher water inlet valve 00622058 for a clog or failure.

What the red lock affects (and what it does not)

Symptom	Often caused by control lock?	More likely another issue
Buttons do not respond	Yes	Console or power issue
Cycle will not start	Yes	Door latch, delay start, power
Dishwasher will not fill	Sometimes	Water supply or inlet valve
Dishwasher will not drain	No	Drain pump or drain hose

Why it matters

The control lock is a safety and convenience feature that prevents accidental button presses. When it is on, the dishwasher can appear “dead” even though power is present, which can lead to unnecessary part replacement.

You can order replacement parts for your Kenmore Elite 63013902012 from the parts list for this model, or search by model number on Sears PartsDirect.

Last updated: February 2026

For the Kenmore Elite dishwasher SmartWash with Quiet Pack 4, the model number is printed on the identification label inside the dishwasher door area. On this Sears PartsDirect model page, the model number is 63013902012; you can confirm the exact label location in the 63013902012 owner's manual.

Where to find the model number on the dishwasher

We see the model and serial number label inside the dishwasher (typically on the inner door edge or door frame). Check these common spots:

• Along the inner edge of the door (left or right side)
• On the tub frame just inside the door opening
• Near the top of the inner door panel
• On a label that also lists the serial number

Quick ID checklist (to avoid ordering the wrong parts)

Before ordering parts or looking up error codes, match these items from the label:

• Model number (example on this page: 63013902012)
• Serial number
• Brand line (Kenmore Elite)
• Any suffixes or additional digits printed after the model

Why “Quiet Pack 4” matters

“Quiet Pack 4” is a feature package name, not a complete model number by itself. Kenmore used feature names like QuietGuard and SmartSensor across multiple dishwashers, so the label model number is what ensures correct parts and troubleshooting steps.

Term on the dishwasher	What it tells you	What to use for parts/manuals
SmartWash	Wash system feature	Helpful for operation, not unique ID
Quiet Pack 4	Sound package/insulation level	Helpful for features, not unique ID
63013902012	Exact model identifier	Use this for parts and documentation

Helpful next steps

• Use the parts list for model 63013902012 to match components like the dishwasher water inlet valve 00622058 or dishwasher door latch assembly 00611312 if you are diagnosing fill or door-closing issues.
• If you are installing or reinstalling the dishwasher, follow the 63013902012 installation guide for requirements and setup.
• For broader model searches by number, use Sears PartsDirect.

Last updated: February 2026

Yes, repairing a Kenmore Elite dishwasher like model 63013902012 is usually worth it when the problem is a common, replaceable part and the repair cost stays well below the price of a new dishwasher. For major failures (such as a main pump or multiple leaks), replacement often makes more sense.

Quick decision checklist

• If the dishwasher is under 10 years old, repairs are typically the better value.
• If the repair is a single part (valve, drain pump, door latch, seal), repair is usually worth it.
• If you have repeated breakdowns in a short period, replacement is usually the better choice.
• If the issue is no fill, no drain, or won’t start, start with troubleshooting steps in the owner's manual.
• If the repair requires pulling the unit out and rebuilding multiple systems, replacement is usually the better path.

Common “worth it” repairs for this model

These are frequent dishwasher fixes that are typically cost-effective because they target one failure point:

• Not filling or filling slowly: Dishwasher water inlet valve 00622058
• Not draining: Drain pump 00611332 or a clogged/kinked drain hose
• Leaking at the door: Sealing 00645141
• Door won’t latch or unit won’t start: Dishwasher door latch assembly 00611312

Repair vs replace: simple cost guide

Situation	Usually best choice	Why
One clear symptom and one likely part	Repair	Lower cost, fast turnaround
Multiple symptoms (leak + no drain + won’t start)	Replace	Compounding failures raise total cost
Major circulation/pump assembly failure	Depends	Part cost and labor can be high
Electrical or safety concerns	Repair by a qualified technician	Prevents shock/fire risk

Why it matters

A dishwasher is a sealed, water-connected appliance; a small failure (like a valve, hose, or door seal) can cause bigger problems if ignored. Fixing the right part early often prevents water damage and repeat service.

What we recommend doing first

• Confirm the door is fully latched and a cycle is selected (a common “won’t start” cause).
• Make sure the water supply valve is turned on.
• Check for a tripped breaker or blown fuse.
• If it won’t drain, inspect the drain hose routing for kinks and clogs.
• Use the parts list for model 63013902012 to match the exact replacement, or search by model on Sears PartsDirect.

Last updated: February 2026