Dishwasher: Can't adjust rack height

Some dishwashers allow you to adjust the upper dishrack height so you can load taller items in the bottom rack. If you can't adjust upper dishrack height, check the upper rack height adjuster and replace it if damaged. The upper dishrack also sags to one side when the upper rack height adjuster breaks. If you can't adjust the rack so it sits evenly, replace the upper rack height adjuster.

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These repairs may help solve your dishwasher problem

Replace the dishwasher upper rack height adjuster

Replace the dishwasher upper rack height adjuster

The upper rack height adjuster allows the dishrack to be raised and lowered when loading dishes. The upper rack height adjuster has several plastic clips and components. If any of the components are cracked or broken, then disassemble the upper rack height adjuster and replace the defective parts.

How to replace a dishwasher upper rack height adjuster

A sagging dishwasher upper rack most likely means a wheel bracket on the rack height adjuster is broken. This DIY repair guide and video show how to replace the rack height adjuster in less than 30 minutes.

Repair difficulty
Time required
 30 minutes or less
Read more

Symptoms common to all dishwashers

Choose a symptom to see related dishwasher repairs.

Main cause: damaged rack height adjuster
Main causes: broken door spring, detergent dispenser failure, cabinet mounting brackets loose or broken
Main causes: damaged or stuck spray arm, leaking door seal, damaged door hinge, leaky heating element water seal, cracked water supply line
Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure, wiring problem
Main causes: water supply problem, stuck overfill float, clogged water inlet valve screen, water inlet valve failure
Main causes: broken door latch, tripped circuit breaker, broken heating element, faulty vent fan, sensor failure, control system problem
Main causes: clogged kitchen sink drain, clogged drain hose, drain check valve damaged, drain pump failure, control system problem
Main causes: glass or popcorn kernel stuck in the chopper blade, drain line vibrating against the cabinet, debris in wash pump or drain pump
Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan failure

Repair guides common to all dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

October 1, 2016
By Lyle Weischwill
How to replace a dishwasher detergent dispenser

Dishes need dish detergent to get clean. Learn how to replace a dishwasher detergent dispenser with easy step-by-step instructions.

Repair difficulty
Time required
 30 minutes or less
April 1, 2014
By Lyle Weischwill
How to replace a dishwasher drain hose

This step-by-step guide explains how to remove a cracked or leaking drain hose in your dishwasher and install a new one.

Repair difficulty
Time required
 30 minutes or less
April 1, 2014
By Lyle Weischwill
How to replace a dishwasher thermal fuse

A completely dead control panel often indicates that the thermal fuse on the electronic control board is blown; follow these steps to replace a blown thermal fuse in your dishwasher.

Repair difficulty
Time required
 15 minutes or less

Articles and videos common to all dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

June 19, 2019

How to load a dishwasher video

By Sears PartsDirect staff

Find out where dishes should go, as well as what never to put in a dishwasher.

September 29, 2016

Dishwasher detergent cup not opening video

By Sears PartsDirect staff

Overloading the detergent dispenser, using clumpy soap and a broken actuator are reasons why the dispenser won't open.

January 16, 2015

How to fix rust spots on a dishwasher dishrack video

By Sears PartsDirect staff

It’s easy to get a newer looking dishrack!