Why is my Frigidaire side by side not making ice?
If your Frigidaire PHS68EJSB0 side-by-side refrigerator is not making ice, the most common causes are the ice maker being turned off (wire arm up or switch off), the household water valve being closed, a clogged water filter, or the freezer not being cold enough. Use the checks below to restore ice production.
- Confirm the ice maker is ON:
- Side-mounted style: lower the wire signal arm to the DOWN/ON position.
- Rear-mounted style: set the ice maker power switch to ON.
- Make sure the household water supply valve to the refrigerator is fully open.
- Verify the freezer is cold enough; set the freezer to about 0°F and allow time to stabilize.
- Look for a small ice cube jammed in the ice maker mechanism and remove it.
- If water dispenses slowly, replace the water filter; a clogged filter can stop ice production.
Your PHS68EJSB0 can start making ice within about 24 hours after it is properly installed and cooled. With no usage, it can take about 2 days to fill the ice container; discard ice made during the first 24 hours after new plumbing connections. See the PHS68EJSB0 owner's manual for the exact on/off style and location for your ice maker.
| Symptom | Likely cause | What we recommend |
|---|---|---|
| No ice at all | Ice maker off | Turn on (wire arm down or switch on) |
| No ice at all | Water valve closed | Open household water line valve |
| Slow or no ice | Clogged filter | Replace Frigidaire puresource2 refrigerator water filter WF2CB |
| No ice, freezer warm | Temperature issue | Correct settings, improve airflow, allow 24 hours |
| Intermittent ice | Air in new lines | Purge water, wait through a few cycles |
Ice makers depend on steady freezer temperature and consistent water flow. A partially closed valve, restricted filter, or warm freezer can stop the fill cycle, so the mold never refreezes and harvests cubes.
Last updated: February 2026
Who can fix my Frigidaire ice maker?
For a Frigidaire PHS68EJSB0 side-by-side refrigerator, a qualified appliance service technician can diagnose and repair most ice maker problems (no ice, small cubes, slow production, leaks, or dispenser issues). We recommend using the troubleshooting steps in the PHS68EJSB0 owner's manual first so the technician arrives prepared.
- Confirm the ice maker is turned ON (wire signal arm down for side-mounted, or ON/OFF switch set to ON for rear-mounted).
- Make sure the household water shutoff valve is fully open.
- Verify the freezer is cold enough; warm freezer temps reduce or stop ice production.
- Look for a small cube jammed in the ice maker mechanism.
- If water flow is slow, replace the refrigerator water filter.
- Check the fill tube and ice bin area for frost buildup that can block ice movement.
If the ice maker is not making ice or is making less than expected, these are common repair paths:
| Symptom | Most common cause | Typical fix |
|---|---|---|
| No ice | Ice maker OFF or water valve closed | Turn ON ice maker; open water valve |
| Slow ice production | Freezer too warm | Correct temperature/airflow issue |
| Small cubes or hollow cubes | Restricted water flow | Replace filter; check supply valve |
| Bad taste/odor | Old filter or stale ice | Replace filter; dump old ice |
For filter-related flow issues on this model, the Frigidaire puresource2 refrigerator water filter WF2CB is a common replacement.
Ice maker issues are often caused by simple setup or water-flow problems, not a failed ice maker. Checking the ON setting, water supply, and filter first prevents unnecessary parts replacement and speeds up a successful repair.
Last updated: February 2026
How to force a Frigidaire ice maker to cycle?
On the Frigidaire PHS68EJSB0 side-by-side refrigerator, we do not recommend “forcing” an ice maker cycle. The correct way to restart ice production is to turn the ice maker OFF, then back ON (wire signal arm down for side-mounted units, or ON/OFF switch set to “1” for rear-mounted units) and allow normal cycling.
- Confirm the ice maker is ON: wire signal arm fully DOWN (side-mounted) or power switch at “1” (rear-mounted).
- Make sure the freezer is cold and has been running for several hours; new installs can take up to 24 hours to begin making ice.
- Purge air from the water system by dispensing water for about 3 minutes (spurting is normal while air clears).
- If the unit was just connected to water, discard ice made during the first 24 hours.
- Check the fill tube area for ice blockage and clear any visible frost buildup.
For model-specific ice maker on/off details and expected production rates, follow the steps in the PHS68EJSB0 owner’s manual.
When the ice maker cycles normally, you typically see these stages:
| Stage | What you may notice | What it means |
|---|---|---|
| Harvest | Ejector moves, cubes release | Mold is warming and dumping ice |
| Refill | Brief water fill into mold | Water inlet valve is opening |
| Freeze | Quiet period | Cubes are freezing for the next harvest |
These checks solve most no-ice complaints without forcing the mechanism:
- Verify the household shutoff valve is fully open and the supply line is not kinked.
- Flush the supply line until water runs clear after any plumbing work.
- If water flow is weak at the dispenser, address that first; the ice maker depends on the same supply.
- Replace the refrigerator water filter if it is overdue or restricting flow; use the exact Frigidaire puresource2 refrigerator water filter WF2CB.
Manually advancing gears or prying components can strip the drive, crack the mold, or create leaks. Using the proper ON/OFF method and purging air restores normal operation and protects the ice maker and water valve.
Last updated: February 2026
What is the most common problem with a Frigidaire refrigerator?
The most common Frigidaire refrigerator complaint is not cooling well, and on the PHS68EJSB0 that usually traces back to airflow and heat removal issues (dirty condenser coils, doors not sealing, or frequent door openings) that make the compressor run too long and temperatures rise. See the PHS68EJSB0 owner's manual for the model’s troubleshooting chart.
- Refrigerator or freezer too warm: warm air entering from door openings or poor airflow; condenser may be dirty.
- Runs too much or too long: normal in hot rooms, after power loss, or after being unplugged; also common with dirty condenser or leaky door gasket.
- Frost or moisture inside: door left slightly open or opened too often.
- Door ajar alarm (5 beeps): a door has been open for 5+ minutes.
- Flashing temperature display: the electronic control detected a performance issue.
- Confirm doors seal tightly and nothing is preventing full closure.
- Clean the condenser (dust buildup makes the refrigerator run longer).
- Reduce door openings and avoid holding the door open while loading groceries.
- Allow time after changes: temperature adjustments need 24 hours to stabilize.
- After unplugging or power loss: allow 8 to 12 hours for the refrigerator to cool completely.
| What you notice | Likely cause | Best first step |
|---|---|---|
| Warm fresh food section | Warm air entering, dirty condenser | Clean condenser; open doors less |
| Runs constantly | Hot room, dirty condenser, gasket leak | Clean condenser; inspect gasket |
| Frost/moisture inside | Door slightly open | Re-level, clear obstructions |
| Door ajar beeps | Door left open | Close door to reset alarm |
If you find a poor seal or heavy wear, replacing the gasket is a common fix.
- Refrigerator freezer door gasket 241786014 (freezer side)
When the condenser is dirty or a door gasket leaks, the refrigerator has to run longer to maintain set temperatures. That increases temperature swings, can lead to food spoilage, and often shows up as “not cooling” or “runs all the time.”
Last updated: February 2026





