Kenmore Elite 25328712802 freezer Parts

Kenmore Elite upright freezer model 25328712802 does not use a dedicated “reset button.” If the control panel is acting up, we reset it by cycling power (unplugging briefly, then plugging back in) and then re-setting the temperature using the UP and DOWN symbols described in the 25328712802 use & care guide.

How to reset the freezer safely

• Unplug the freezer (or switch off the circuit breaker).
• Wait about 5 minutes to let the control board fully power down.
• Restore power.
• Set the temperature using the UP (colder) and DOWN (warmer) symbols.
• Allow several hours for temperatures to stabilize after any adjustment.

If the controls are locked (it looks like it will not change settings)

This model can lock the temperature control to prevent accidental changes.

• Press and hold Alarm Reset for 3 seconds to lock or unlock.
• When locked, an indicator may appear on the display.

What to do if you see an error or alarms

If the freezer is warming up or alarming, address the cause first, then reset by cycling power.

Symptom	What it usually means	What we recommend
“HI TEMP” light on or buzzer sounds	Freezer temperature rose above the alarm threshold	Press Alarm Reset to silence; check door seal and airflow
Display shows “0”	Freezer is set to OFF	Press UP to turn it back on and choose a setting
Display shows an “E”	Control detected a fault	Cycle power once; if it returns, schedule service

Why it matters

A “reset” only clears the control’s state; it does not fix common root causes like a door left ajar, heavy frost buildup, or a weak door seal. If warm air is leaking in, inspect and clean the gasket; replace it if it is torn or not sealing evenly (see freezer door gasket 5304507200).

Last updated: January 2026

If your Kenmore Elite freezer model 25328712802 isn’t cooling and you hear repeated clicking, loud start attempts, or the compressor never runs, the compressor circuit (start components, wiring, or the compressor itself) is likely failing. Use the troubleshooting and safety steps in the 25328712802 use and care guide before testing.

Quick checks before you blame the compressor

• Confirm the freezer is plugged into a properly grounded outlet (not a wall switch controlled outlet).
• Make sure the temperature control is not set to OFF (OFF stops the compressor but does not remove power).
• Allow a full cool-down period after startup; most freezers need about 4 hours to cool completely.
• Reduce door openings and verify the door seals; warm air leaks can mimic compressor problems.
• Listen: a steady hum can be normal; repeated clicking every few minutes often points to a start issue.

What to test (in order)

Always unplug the freezer before accessing components.

1. Start relay and overload: A failed relay/overload is a common reason a compressor will not start.
2. Power to the compressor: Check for loose or burned wiring at the compressor terminals.
3. Compressor windings: If the relay/overload tests good, check compressor winding resistance and shorts to ground.
4. System symptoms: If the compressor runs but cooling is weak, look for frost pattern issues at the evaporator and airflow problems.

Common symptoms and what they usually mean

Symptom	Most likely cause	Next step
Clicks repeatedly, won’t run	Start relay/overload or compressor locked	Test relay/overload first
Runs constantly, still warm	Airflow/defrost issue or sealed system problem	Check evaporator frost and fan
Runs, cabinet walls warm	Often normal during operation	Monitor temps after 4 hours
No sound at all	Control, power supply, or wiring issue	Verify outlet and control settings

Parts that may be involved

If testing points to a failed compressor or start circuit, these model-matched parts are commonly replaced during diagnosis or repair:

• Compressor 5304478809 (sealed system component)
• Freezer electronic control board 297366203 (can affect compressor operation)

Why it matters

A freezer that is not cooling can be caused by door sealing, airflow, defrost problems, or electrical start components. Checking the simple items first prevents replacing a compressor when the real issue is a relay, control, or operating condition.

Last updated: January 2026

If your Kenmore Elite upright freezer 25328712802 is running but not freezing, the most common causes are incorrect temperature control settings, poor airflow from frequent door openings or a door that is not sealing, or a defrost or sealed-system problem that prevents the evaporator from removing heat. Use the 25328712802 owner's manual troubleshooting steps first.

Quick checks we recommend first

• Confirm the temperature control is not set to OFF (OFF stops the compressor but does not fully disconnect power).
• Make sure the freezer is firmly plugged in; check for a tripped breaker or blown fuse.
• Limit door openings and verify the door closes fully.
• Check that the freezer is level; an unlevel cabinet can keep the door from sealing.
• Allow time after loading warm food; the freezer may run longer to pull temperatures down.
• Make sure there is enough space around the cabinet for air circulation.

Most likely causes and what to look for

What you notice	Likely area	What to do next
Freezer runs a lot, temps still warm	Door not sealing, airflow issue	Inspect gasket for gaps, dirt, or damage; clean and reseat
Heavy frost on back wall or inside panel	Defrost system issue	Check defrost components; consider testing with a multimeter
Runs but no cold air movement inside	Evaporator fan issue	Listen for fan; inspect fan area for ice buildup
Warm cabinet sides during operation	Normal heat transfer	Ensure ventilation space; this can be normal during cooling

Parts that commonly fix “not freezing” symptoms

These are model-matched parts we often see involved when cooling performance drops:

• Freezer electronic control board 297366203 (controls cooling and defrost functions)
• Freezer evaporator fan motor 297309000 (moves cold air through the cabinet)
• Defrost heater 216730700 and chest freezer defrost thermostat 297216600 (help prevent evaporator icing)
• Freezer door gasket 5304507200 (prevents warm, moist air leaks that reduce freezing)

Why it matters

A freezer that is not freezing is often a simple setup or sealing issue, but if frost builds up or airflow stops, temperatures can rise quickly and food can thaw. Catching a door-seal or defrost problem early also helps prevent excessive run time and strain on the compressor.

Last updated: January 2026