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Troubleshooting common Samsung washer issues

Samsung washers combine innovation and energy-saving features, but occasional issues can interrupt your laundry flow. Here’s how to track down and resolve common problems.

Washer makes loud banging or shakes during spin

If your washer shakes or sounds like it’s ready for takeoff, you may have an unbalanced load or worn suspension parts. First, redistribute the clothes and ensure the washer is level. If the issue persists, watch our guide to troubleshooting excessive vibration during spin cycle.

Washer won’t spin or move through cycles

If your Samsung washer stops mid-cycle or won’t spin, the gear case may be failing. Check out how to replace the gear case in a top-load washer if your model uses one. For front-loaders, a worn drive belt or faulty control board could also be to blame.

Commonly replaced Samsung washer parts

• Drain pump – Removes water after each cycle. If your washer won't drain, the pump may be clogged or defective.
• Door boot seal – Prevents leaks in front-load washers. Replace it if you notice water around the door.
• Electronic control board – Powers key functions. If the display is blank or cycles won’t start, the board may be faulty.
• Shock absorbers – Stabilize the drum during spin. Worn shocks can lead to loud banging or excessive shaking.
• Spin basket – Holds the laundry load. If it's cracked or loose, you may need to replace the spin basket.

Why use Sears PartsDirect for your Samsung washer repairs

We stock OEM Samsung parts that are guaranteed to fit your model, plus diagrams that make it easy to see where each part goes. Whether you need to replace the pump, fix a wiring issue, or stop a leak, our parts and DIY washer repair help give you the confidence to handle the job yourself.

Samsung washer FAQs

What does the “dc” error code mean on a Samsung washer?

The “dc” code typically means there’s an unbalanced load. Open the lid, redistribute the clothes evenly, and restart the spin cycle.

How often should I clean my Samsung washer?

Samsung recommends running a self-clean or “Eco Drum Clean” cycle about once a month. You can also use a washer cleaner to remove residue and odors.

Why is my washer filling slowly or not at all?

A clogged screen in the water inlet valve is a common culprit. If cleaning the screens doesn’t help, you may need to replace the water inlet valve.

How do I stop water from leaking under the washer?

Leaks could come from a torn door boot or loose hose connections. Inspect the boot for cracks, and make sure drain and fill hoses are secure.

Why does my washer pause randomly mid-cycle?

This might be caused by load-sensing issues, a control board problem, or a faulty water level sensor. Diagnosing the exact part may require testing continuity with a multimeter.