Our Samsung dryer began making a terrible high pitched squeaking sound while running and it recently fell out of warranty. We pulled it apart and believed the problem to be with one of its roller wheels, however we also noticed a collection of black rubber under the belt and pulley. We decided to replace the faulty roller, the assembly roller from the pulley, and the drum belt all at the same time to prevent having to fix it again in a few months. Pulling everything apart and putting it back together did take a couple of hours, which is understandable. This isn't something we've ever tried to fix before, but everything is working superbly now. We've used the dryer at least a dozen times since replacing everything and it runs like it's brand new. I love having my dryer back.
I appreciate Sears for operating during the peak of the Covid chaos. I looked elsewhere online for parts to compare deals, but those other businesses would not be able to ship for over a month at the earliest and their item descriptions made me unsure if the parts were dependable anyways. I was called back to work full time when our machine broke so not having a proper dryer for my work clothes was a total headache. My only complaint throughout this process is with the local branch of the shipping company we tried to express ship the items through, but that was entirely out of Sears' control. Thank you for saving the day, Sears!
