April 19, 2023

Kenmore 363 electronic control model dishwasher error codes

Kenmore

These error code explanations can help you diagnose a problem with your Kenmore electronic 363 model dishwasher. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for dishwashers, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your dishwasher.

Error Code
Condition
DIY advice
C1

Drain time exceeded 2 minutes

Check/Repair

Clear clogs from the sink drain. Unplug the dishwasher and clear clogs from the dishwasher drain hose. If the drain hose is damaged, replace it. Check the drain pump for a clog or damage. If the drain pump is damaged, replace it.

How-to help
Possible parts
Drain pump, Drain hose
C2

Drain time exceeded 7 minutes

Check/Repair

Clear clogs from the sink drain. Unplug the dishwasher and clear clogs from the dishwasher drain hose. If the drain hose is damaged, replace it. Check the drain pump for a clog or damage. If the drain pump is damaged, replace it.

How-to help
Possible parts
Drain pump, Drain hose
C3

Won't drain

Check/Repair

Clear clogs from the sink drain. Unplug the dishwasher and clear clogs from the dishwasher drain hose. If the drain hose is damaged, replace it. Check the drain pump for a clog or damage. If the drain pump is damaged, replace it.

How-to help
Possible parts
Drain pump, Drain hose
C4

Dishwasher overfilled

Check/Repair

Cancel the cycle and if the dishwasher doesn't then drain, do the troubleshooting for the C3 (Won't drain) error code. If the dishwasher drains when you cancel the cycle, check for an item stuck under the overfill float. Unplug the dishwasher and check the overfill float switch for damage. Replace the overfill float switch if damaged.

How-to help
Possible parts
Overfill float switch, Drain pump, Drain hose
C5

Drain time is too short (Dishwasher is underfilled)

Check/Repair

Make sure that the water supply for the dishwasher is fully open. Check the overfill float switch to see if it's stuck in the up position, which would keep the dishwasher from filling properly. Unplug the dishwasher and shut off the water supply, and then disconnect the fill line and examine the inlet water valve. If the inlet screen is clogged, replace the water valve-don't just clean the screen, because debris could enter the valve body, causing the valve to stay open, resulting in flooding. Check the wiring connections on the inlet water valve and secure any loose connections. If the water valve won't open when activated, replace it.

How-to help
Possible parts
Overfill float switch, Inlet water valve
C6

Water temperature too low

Check/Repair

Run the hot tap at the kitchen sink for 1 minute and then fill a glass with the hot tap water. Measure the water temperature with an accurate thermometer. If the water temperature is less than 120 degrees, adjust the water heater setting. Adjust the water temperature setting in small increments to prevent scalding. If the supply water temperature is normal, the temperature sensor or electronic control board might have failed.

How-to help
Possible parts
Water temperature sensor, Electronic control board
C7

Water temperature sensor is defective

Check/Repair

Unplug the dishwasher for 3 minutes to reset the electronic control board. Restore power. If the code returns, unplug the dishwasher and secure any loose wire connections on the water temperature sensor. If the wiring connections are secure, replace the water temperature sensor. If the problem persists, replace the electronic control board.

How-to help
Possible parts
Water temperature sensor, Electronic control board
C8

Detergent dispenser cover is blocked

Check/Repair

Remove the obstruction from the dispenser cover. Close the dispenser cover and restart the dishwasher. After 30 seconds, check whether the cover has opened. If the dispenser cover won't open properly or the detergent dispenser is damaged, replace the detergent dispenser.

How-to help
Possible parts
Detergent dispenser
PF

Power failure

Check/Repair

There has been a power failure to the dishwasher. Restart the dishwasher.

Possible parts
Cup Open

Detergent dispenser cover has not been closed

Check/Repair

Add detergent and close the dispenser cover.

Possible parts

Most common symptoms to help you fix your dishwashers

Choose a symptom to see related dishwasher repairs.

Main causes: broken door spring, damaged or broken door hinge…

Main causes: damaged or stuck spray arm, leaking door seal, damaged door hinge, leaky heating element water seal, cracke…

Main causes: broken door latch, tripped circuit breaker, broken heating element, faulty vent fan, sensor failure, contro…

Main causes: improper loading, low water temperature, improper detergent dosage, detergent dispenser failure, spray arm …

Main causes: clogged kitchen sink drain, clogged drain hose, drain check valve damaged, drain pump failure, control syst…

Main cause: damaged rack height adjuster…

Main causes: glass or popcorn kernel stuck in the chopper blade, drain line vibrating against the cabinet, debris in was…

Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan f…

Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure,…

Most common repair guides to help fix your dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

How to replace a dishwasher door latch assembly

How to replace a dishwasher door latch assembly

If the dishwasher door doesn't click shut, a broken door latch is a likely cause. Follow these instructions to replace i…

Repair difficulty
Time required
 30 minutes or less
How to replace a dishwasher user interface control

How to replace a dishwasher user interface control

The user interface control houses the selection buttons and display. If it fails, you can't select the cycle and setting…

Repair difficulty
Time required
 30 minutes or less
How to replace a dishwasher thermal fuse

How to replace a dishwasher thermal fuse

A completely dead control panel often indicates that the thermal fuse on the electronic control board is blown; follow t…

Repair difficulty
Time required
 15 minutes or less

Effective articles & videos to help repair your dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

5 Holiday Cleaning Tasks Essential to Boosting Your Home’s Image

5 Holiday Cleaning Tasks Essential to Boosting Your Home’s Image

Get tips on completing essential holiday cleaning tasks to brighten your home.…

How to enjoy all the online benefits we offer on our Sears PartsDirect website

How to enjoy all the online benefits we offer on our Sears PartsDirect website

Learn about all the convenient features on our Sears PartsDirect website that make your parts purchases easier.…

Top questions about Sears and Sears PartsDirect

Top questions about Sears and Sears PartsDirect

Get answers to frequently asked questions about Sears and Sears PartsDirect.…