Refrigerator Water Inlet Valve Kit (replaces W10408180) W10822681

The item arrived on time and was exactly what I needed. The photo in the parts catalog was very helpful.

Item was the exact part required to fix the problem with with the ice and water dispense not working

Just removed the cover from the back of the refrigerator. Press down on the rings that release the water tubing. Take out the two screws that hold the valve. The tubing on the outlet side is two different sizes, so can't mess that up. Tubing just inserts into the new valve so no worries there. I now have ice and water again. Installation is reverse of disassembly.

Installation was straightforward enough if you're used to the press-in style fittings . Just remove the old one off the frame and swap the connectors one at a time.

I have a maintenance agreement but was told I must pay for and order the part before the technician appointment. There is no paperwork in the box. How do I send back the part? I don’t feel I should have been made to pay for the part as it is under a maintenance agreement. Where do I send back the part?

The part was defective. Disappointed is an understatement. Just hoping replacement part will work.