Why won't my washing machine drain?

Repair or replace the washer drain pump

The drain pump removes water from the washer at the appropriate times during the wash cycle. The pump's bearing can seize, the seal can fail or the impeller blades can break. The belt on a belt-driven pumps can break, and the pulley can shear off. A humming noise when the washer is full of water is a common symptom of a failing pump. In some cases, you can repair the pump by clearing it of debris, fixing wiring failures or replacing a seal. If the pump can't be repaired or rebuilt, replace it.

Replace the washer lid switch

The lid switch on a top-load washer is a safety switch that detects whether the washer lid is closed. The lid must be closed when the basket spins; if the washer incorrectly senses that the lid is open, it won’t spin and drain after the wash cycle.

Some top-load models require that the washer lid be closed before the washer drive motor runs. An open lid prevents some top-load washers from filling.

If the lid switch isn't detecting whether the lid is closed, replace the switch.

Replace the washer main control board

The main electronic control board, also called the mother board, governs the timing and execution of the washer component functions. It controls the fill valves, the drive motor and the drain pump.

Replace the washer timer

The timer — also called a cycle selector — is the dial you use to set the cycle on a washing machine with mechanical controls. The timer makes the washer move through its cycles, from initial filling to final spin. Replace the timer if it doesn’t advance the washer through its cycles.

Replace the washer drive motor

The washer's drive motor provides the force to rotate the spin basket. It also drives the shaft of the gearcase to move the agitator in a top-load washer. It's either attached to a drive pulley with a belt or is directly attached to the drive shaft. If the motor windings fail or the bearings on the motor lock up, the motor won't run. Replace the drive motor if it's defective.

Replace the washer motor control board

The motor control board is a circuit-control board in a front-load washer that's usually in the bottom of the washer next to the drive motor. It monitors and controls the drive motor speed and direction for the tumble and spin actions during the cycle. If the motor doesn't run, the motor control board might need to be replaced.

Regular washer preventive maintenance check

A service technician does a regular preventive maintenance check, examining the washer for potential problems and testing the functions of the washer. The technician makes adjustments to maximize the efficiency and ensure smooth operation of the washer.