October 11, 2019

Troubleshooting a top-load washer that won't drain or spin video

By Sears PartsDirect staff
Troubleshooting a washer that won't drain or spin.
Troubleshooting a washer that won't drain or spin.

This video from Sears PartsDirect shows what to do if your top-load washer won’t drain water or spin, including how to check hoses and drain lines for clogs and how to check the drain pump for debris.

If you don't find a clog, a part could be malfunctioning:

  • On an older direct-drive model, the problem could be the timer or the lid switch.

  • On a washer with a vertical modular drive system, the shifter could be broken.  A vertical modular washer (VMW) is a Whirlpool or Kenmore washing machine made in 2010 or later that has has a control dial for setting the wash load and stays locked whenever the washer is running.

We explain how to tell which kind of washer you have and walk you through correctly diagnosing the problem and fixing it.

Repair guides for top-load washers

How to replace the spin basket in a top-load washer

If the spin basket on your top-load washer is damaged, you can replace it with a new one. Just follow these step-by-step instructions.

Repair difficulty
Time required
 45 minutes or less
How to replace the timer in a direct-drive top-load washer

Replace the timer if it doesn't advance or work properly.

Repair difficulty
Time required
 15 minutes or less
How to replace the clutch assembly in a top-load washer

If the washer spins when the basket is empty but not when the basket is full, the problem could be the clutch assembly. These steps explain how to replace it.

Repair difficulty
Time required
 60 minutes or less

Articles and videos for top-load washers

September 26, 2019

Keeping your smart appliances secure from hackers

By Lyle Weischwill

Find out how to protect your smart appliances from malevolent invasions by hackers.

July 6, 2017

How to calibrate a washer after a repair video

By Sears PartsDirect staff

Calibrate some washers models after replacing the control board, drive motor, motor capacitor or tub suspension springs.

November 28, 2014

How to display error codes on vertical modular washers (VMWs) video

By Sears PartsDirect staff

Learn how to enter diagnostic mode and view the error codes for Kenmore and Whirlpool vertical module washers (VMWs).