October 11, 2019

Troubleshooting a top-load washer that won't drain or spin video

By Sears PartsDirect staff
Troubleshooting a washer that won't drain or spin.
Troubleshooting a washer that won't drain or spin.

This video from Sears PartsDirect shows what to do if your top-load washer won’t drain water or spin, including how to check hoses and drain lines for clogs and how to check the drain pump for debris.

If you don't find a clog, a part could be malfunctioning:

  • On an older direct-drive model, the problem could be the timer or the lid switch.

  • On a washer with a vertical modular drive system, the shifter could be broken.  A vertical modular washer (VMW) is a Whirlpool or Kenmore washing machine made in 2010 or later that has has a control dial for setting the wash load and stays locked whenever the washer is running.

We explain how to tell which kind of washer you have and walk you through correctly diagnosing the problem and fixing it.

Repair guides for top-load washers

How to replace the motor coupler on a top-load washer

If the washer drains but won’t agitate or spin, the motor coupler might have broken to protect the drive motor from damage. Follow these steps to replace a broken motor coupler.

Repair difficulty
Time required
 60 minutes or less
How to replace the agitator dogs in a top-load washer

If the top of the agitator moves both ways instead of just one, replace the agitator dogs, using the steps in this repair guide.

Repair difficulty
Time required
 15 minutes or less
How to replace the drive block on a top-load washer

The drive block rotates the spin basket. If the basket wobbles or rattles in the spin mode because the drive block is worn out, replace the drive block following these directions.

Repair difficulty
Time required
 60 minutes or less

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Troubleshooting a direct-drive top-load washer that won't fill video

By Sears PartsDirect staff

Learn the possible reasons that your washer won't fill and how to fix it when you find the problem.