November 28, 2014

How to display error codes on vertical modular washers (VMWs) video

By Sears PartsDirect staff
How to display error codes on a vertical modular washer (VMW).
How to display error codes on a vertical modular washer (VMW).

Kenmore and Whirlpool replaced the common direct drive, top-load washer with the vertical modular top-load washer in 2010.

The vertical modular washer (VMW) has a self-diagnostic system in the electronic control to help you figure out the cause if something goes wrong with the washer.

When a component in the washer fails, the washer stops working, and the lid lock light flashes. The washer won’t work until the problem is corrected.

Entering diagnostic mode

To determine the problem, first put the washer into diagnostic mode. Here’s how:

  1. With the washer shut off and all indicator lights off, turn the control dial 1 complete rotation (360 degrees) counterclockwise.

  2. Quickly (within about 6 seconds) turn the control dial 3 clicks clockwise, one click back, and one more click clockwise.

    All the green status lights blink when you successfully activate the diagnostic mode.  

  3. If the status lights don’t blink, turn the control dial one complete rotation counter-clockwise to reset the control and then try again, this time turning the knob faster.

Displaying the error code lights

With the washer in diagnostic mode, follow these steps to display the error code lights:

  1. Turn the control dial 1 click clockwise.

  2. Press the Start button.

  3. Turn the control dial one click clockwise to display the first saved error code.

  4. Turn the control dial one click clockwise to display the next error code.

The control displays up to 4 error codes. Just the Sensing light flashes if no error code was recorded.

Deciphering the error codes

Error codes for the VMW washers (see chart below) have two parts: the first is the letter F followed by a number and the second is the letter E followed by a number. Which lights are illuminated indicate the numbers.

For example, for error code F5 E3, when the Sensing light is on, the Rinse (4) and the Cycle complete (1) lights are on. Then, when the sensing light is off, the Spin (2) and the Cycle complete (1) lights are on.

The error code flashes repeatedly until you turn the dial one click clockwise to show the next error code.

LightCharacter
Sensing onF
Sensing offE
Wash8
Rinse4
Spin2
Cycle complete1

Exiting the diagnostic test mode

Turn the washer off to exit the diagnostic test mode.

Repair guides for top-load washers

How to replace the spin basket in a top-load washer

If the spin basket on your top-load washer is damaged, you can replace it with a new one. Just follow these step-by-step instructions.

Repair difficulty
Time required
 45 minutes or less
How to replace the timer in a direct-drive top-load washer

Replace the timer if it doesn't advance or work properly.

Repair difficulty
Time required
 30 minutes or less
How to replace the drain pump in a top-load washer

If there's water in your washer at the end of the spin cycle, the drain pump could be faulty. If the drain and drain hose are clear, you can follow these instructions to replace the drain pump.

Repair difficulty
Time required
 45 minutes or less

Articles and videos for top-load washers

September 26, 2019

Keeping your smart appliances secure from hackers

By Lyle Weischwill

Find out how to protect your smart appliances from malevolent invasions by hackers.

July 6, 2017

How to calibrate a washer after a repair video

By Sears PartsDirect staff

Calibrate some washers models after replacing the control board, drive motor, motor capacitor or tub suspension springs.

August 25, 2016

Kenmore top-load washer uE and UE error codes

By Lyle Weischwill

Learn what to do when your Kenmore washer displays the eE and UE error codes.