Kenmore 796 model steam dryer error codes

Kenmore

These error code explanations can help you diagnose a problem with your Kenmore steam dryer with a model number beginning with 796. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for dryers, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your dryer.

Error Code
Condition
DIY advice
tE1 or tE2

Exhaust thermistor failure

Check/Repair

Unplug the dryer and check the exhaust thermistor wiring. Reconnect any loose wires or replace the wire harness if damaged. Check the resistance of the exhaust thermistor using a multimeter. You should measure about 10,000 ohms at room temperature. If not then replace the thermistor because it's defective. Replace the main control board if the exhaust thermistor and wiring are okay.

Possible parts
Exhaust thermistor, Wire harness, Main control board
dE

Door switch error

Check/Repair

Check the operation of the door switch using the diagnostic test mode, which is explained in the tech sheet that's typically stored in the console of the dryer. Replace the door switch if it doesn't work.

Possible parts
Door switch
PS

Power supply error

Check/Repair

The power cord on the back of the electric dryer isn't correctly connected. Unplug the dryer and connect the power cord according to the installation instructions.

Possible parts
tE4

Steam generator thermistor failure

Check/Repair

Unplug the dryer and check the wire harness connections between the steam generator and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the steam generator because it houses the steam generator thermistor. The steam generator thermistor isn't sold as a separate component.

Possible parts
Steam generator assembly
Add Water

Steam feeder is dry

Check/Repair

Refill the steam feeder with water.

Possible parts

Symptoms common to all dryers

Choose a symptom to see related dryer repairs.

Main causes: door switch failure, lack of power, broken belt, blown thermal fuse, bad drive motor, control system failure
Main causes: lack of electrical power, bad power cord, wiring failure, bad control board, blown thermal fuse, bad door switch
Main causes: bad drum support roller, damaged idler pulley, broken blower fan blade, worn drum glide bearing, bad drive motor
Main causes: bad gas valve coils, broken heating element, tripped safety thermostat or fuse, bad operating thermostat, control failure
Main causes: bad timer or electronic control board, door switch failure
Main causes: clogged exhaust vent, bad motor relay, loose dryer door catch, bad door switch, control system failure, faulty drive motor
Main causes: damaged door strike, worn door catch
Main causes: clogged exhaust system, heating system failure, deposits on moisture sensor, control system failure

Repair guides common to all dryers

These step-by-step repair guides will help you safely fix what’s broken on your dryer.

August 1, 2014
By Lyle Weischwill
How to replace a dryer drum support roller

If your dryer thumps or squeals, replace the drum support roller to restore quiet to your home.

Repair difficulty
Time required
 90 minutes or less
August 1, 2014
By Lyle Weischwill
How to replace a dryer idler pulley

The idler pulley exerts pressure keeps the drive belt tight so it can rotate the drum. A worn idler pulley squeals or squeaks when the dryer is running. Follow these instructions to replace it.

Repair difficulty
Time required
 90 minutes or less
August 1, 2014
By Lyle Weischwill
How to replace a dryer thermistor

The thermistor senses the air temperature in the dryer. If your dryer overheats or doesn't heat at all, the thermistor could be the problem.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all dryers

Use the advice and tips in these articles and videos to get the most out of your dryer.

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February 23, 2015

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See where you should look when trying to locate the model tag on a kitchen or laundry appliance.