Owner’s manual
Error Codes
What is the problem with the LG bottom freezer refrigerator?
On the LG LFXS28968S, the most common “problem” customers notice is uneven cooling: the fresh food section warms up while the freezer stays cold. On this model, that usually points to an airflow restriction, a fan/defrost issue, or a temperature sensing/control problem (not just a bad setting). See the LFXS28968S owner's manual for model-specific troubleshooting steps.
- Confirm the set temps are reasonable (typical targets are 37°F refrigerator and 0°F freezer).
- Make sure vents inside the refrigerator are not blocked by food packages.
- Check that doors close and seal fully; a small gap can cause warm spots and frost.
- Look for heavy frost on the freezer back wall (often indicates a defrost/airflow problem).
- Clean dust from condenser area; restricted airflow can reduce cooling performance.
If basic checks do not help, these model-relevant components are common suspects:
- Evaporator fan not running or noisy: refrigerator evaporator fan motor EAU63923603
- Frosted evaporator from a defrost failure: refrigerator defrost heater MEE63545708
- Temperature sensing drift causing wrong run times: refrigerator temperature sensor 6500JB2002E
- Sealed system/compressor performance issue (cooling weak in both sections): refrigerator compressor TCA38091801
| What you observe | Most likely direction | What we usually check |
|---|---|---|
| Freezer cold, fridge warm | Airflow issue | Evaporator fan, frost buildup, blocked vents |
| Both sections warm | Cooling system issue | Condenser airflow, compressor, control issues |
| Frost on freezer back panel | Defrost issue | Defrost heater, airflow across evaporator |
Uneven cooling can spoil food in the fresh food compartment even when the freezer seems “fine.” Catching airflow, defrost, or sensor problems early can prevent longer run times, ice buildup, and more expensive repairs.
Last updated: January 2026
What is the warranty on LG LFXS28968S?
For the LG LFXS28968S refrigerator, the warranty details are listed in the Limited Warranty section of the LFXS28968S owner’s manual. Warranty coverage can vary by component (for example, sealed system or compressor) and by what is considered parts vs. labor.
LG prints the model’s warranty language in the manual under “LIMITED WARRANTY (USA)”.
Use these steps:
- Open the LFXS28968S owner’s manual.
- Go to the Limited Warranty (USA) section.
- Match coverage by component (example: compressor) and time period.
- Confirm whether the coverage is parts, labor, or both.
- Keep your proof of purchase; warranty start dates are typically tied to purchase or delivery.
Warranty wording often separates coverage like this:
| Warranty term | What it typically covers | What you may still pay |
|---|---|---|
| Parts | Replacement component | Service call, labor (if not included) |
| Labor | Technician time to install/repair | Parts (if not included) |
| Limited | Specific components only | Anything not listed |
Warranty terms affect whether you should repair or replace a failed component. For example, if a compressor is covered for parts but not labor, you may still have a significant service cost even when the part itself is covered.
Last updated: January 2026
Why is my LG refrigerator leaking from the bottom?
On LG refrigerator model LFXS28968S, a leak from the bottom is most often caused by a defrost drain that is clogged or frozen, or by a water supply leak related to the ice maker or dispenser. Start by identifying whether the water is clear (water system) or dirty (defrost drain). See the LFXS28968S owner’s manual for safety and access guidance.
- Look at the water: clear water usually points to the ice maker, dispenser, or water line; cloudy or dirty water often points to the defrost drain.
- Check the freezer floor: a sheet of ice under the bottom drawer is a classic sign of a clogged defrost drain.
- Inspect the back of the unit: look for drips at the household water connection and the tubing.
- Check the dispenser area: water can run down and appear as a “bottom leak.”
- Confirm doors close fully: warm air leaks can increase frost, which can overwhelm the defrost drain.
| What you notice | Likely cause | What to do next |
|---|---|---|
| Water pooling inside, then leaking out | Clogged/frozen defrost drain | Defrost the drain area; flush the drain with warm water; clear debris from the drain tube outlet |
| Leak only when ice maker is on or recently used | Water line or ice maker fill leak | Turn ice maker off; inspect tubing and connections; check for cracks or loose fittings |
| Water near the front, under dispenser | Dispenser drip or tray overflow | Clean and dry the tray area; watch for continued dripping after dispensing |
If you confirm the leak is tied to the defrost drain path, the drain tube is a common service item for this LG design: refrigerator drain tube 5251JA3003D.
A bottom leak can lead to floor damage and can also indicate ice buildup in the freezer that reduces airflow and cooling performance. Fixing the root cause (drain restriction vs. water supply leak) prevents repeat leaks.
Last updated: January 2026
