Owner’s manual
Error Codes
What are the common problems with Kenmore 11173312020 Elite refrigerators?
Common issues we see with the Kenmore Elite 11173312020 bottom-mount refrigerator are cooling that is too warm, food freezing in the fresh-food section, low ice production, slow water dispensing, and doors that do not close correctly. Many of these problems trace back to airflow, temperature settings, door sealing, or water supply and filtration. For model-specific troubleshooting steps, use the owner's manual.
Most common symptoms and what usually causes them
- Refrigerator or freezer too warm: frequent door openings, hot installation location, adding warm food, or restricted condenser airflow
- Food freezing in the refrigerator section: items placed near an air vent, temperature set too cold, or room temperature too low
- Ice maker not making enough ice: freezer temperature too warm, doors not fully closed, or a kinked water line
- Water dispensing slowly: exhausted water filter (often due for replacement)
- Doors pop open or will not close: bins/shelves out of position, food packages blocking the door, or the refrigerator not level
Quick checks we recommend first (fast, no parts guessing)
- Confirm the unit has had up to 24 hours after installation or major temperature changes to stabilize.
- Set the freezer to 0°F for normal ice production.
- Reduce long door openings; warm, humid air quickly raises compartment temperature.
- Clean the condenser cover and vents with a vacuum attachment (do not remove the condenser area panel).
- Inspect the water line behind the refrigerator for kinks after moving it.
Temperature and environment guidelines (from the manual)
| Item | Recommended / normal | Why it matters |
|---|---|---|
| Freezer temp for ice | 0°F | Warmer temps reduce ice production |
| Room temp limits | Do not operate above 110°F; avoid very cold locations | Heat increases run time; cold rooms can freeze fresh-food items |
| Compressor run time at 70°F | About 40% to 80% | Longer run time can be normal in warm conditions |
Why it matters
Most “not cooling” or “ice maker slow” complaints are caused by door sealing, airflow restrictions, or temperature settings. Fixing those basics first prevents unnecessary part replacement and helps the sealed system and controls run as designed.
Last updated: February 2026
What model is my Kenmore 11173312020 Elite refrigerator?
Your refrigerator’s model is Kenmore ELITE 111.7331* (the asterisk represents the color number). If your unit is labeled 11173312020, that is the full model number for your specific color/finish; you can confirm it on the model and serial tag and in the 11173312020 owner's manual.
Where to find the model and serial tag
On Kenmore bottom-mount refrigerators like model 11173312020, the tag is typically in one of these spots:
- Inside the fresh food (refrigerator) compartment on a side wall
- Inside the refrigerator compartment near the crisper drawer area
- Inside the freezer compartment on an interior wall
- Behind the toe grille (kick plate) at the bottom front (on some installations)
How to read the number you see
Kenmore often shows a shortened model pattern in the manual and the full model on the tag.
| What you see | What it means | Example |
|---|---|---|
| 111.7331* | Model series used in the Use & Care Guide | 111.7331 (plus a color code) |
| 11173312020 | Full model number for your exact unit | 11173312020 |
Why the exact model number matters
Using the full model number helps us match the correct refrigerator parts, diagrams, and troubleshooting info for your Kenmore Elite bottom-mount refrigerator.
- Ensures the right fit for shelves, drawers, and door bins
- Helps match electrical parts like control boards and sensors
- Improves accuracy for water system parts like the water filter and valve
- Speeds up troubleshooting using the correct feature set (including smart features)
Quick tips before you order parts
- Copy the model number exactly as printed (no missing digits)
- Also record the serial number (useful for production variations)
- If the label is hard to read, take a clear photo and zoom in
Last updated: February 2026
Is Kenmore 11173312020 Elite high end?
Yes. The Kenmore Elite 11173312020 bottom-mount refrigerator is positioned as a higher-end Kenmore line; it includes premium-style features such as connected-ready smart functionality (Kenmore Smart app support) and energy-management options like Smart Grid. See the owner's manual for the full feature set and control-panel indicators.
What “high end” means for this model
High-end typically shows up as a mix of capacity, convenience features, and technology. For model 11173312020, the manual specifically calls out smart connectivity and Smart Grid behavior.
Common “Elite” indicators include:
- Connected-ready controls for remote monitoring and control (via the Kenmore Smart app)
- Smart Grid capability to reduce or delay energy use during peak demand periods
- Control-panel status lights (for example, SMART icon and GRID MODE LED)
- Bottom-mount layout (fresh food at eye level, freezer below)
- Enhanced user controls and settings compared with basic models
Smart features you can expect (from the manual)
The Use & Care Guide describes this refrigerator as “connected-ready,” meaning it can be linked to your home WI-FI and managed from a mobile device.
| Feature | What it does | What you’ll notice |
|---|---|---|
| Kenmore Smart connectivity | Lets you monitor/control the refrigerator from a phone/tablet | SMART icon LED turns on when connected |
| Smart Grid | Adjusts energy use based on utility demand-response signals | GRID MODE LED may illuminate during events |
| Override option | Lets you override Smart Grid behavior | Smart Grid button or app control |
Why it matters
If you want a refrigerator with modern convenience and energy-management options, the Elite line features (especially smart connectivity) are a practical upgrade, not just a cosmetic one.
Last updated: February 2026
What is the average lifespan of a Kenmore 11173312020 Elite refrigerator?
A Kenmore Elite 11173312020 bottom-mount refrigerator typically lasts 12 to 15 years. Keeping the condenser area clean, maintaining good airflow around the cabinet, and staying on top of routine items like the water filter and air filter helps you reach (and often exceed) that average; see the owner's manual for model-specific care guidance.
What affects lifespan the most
- Ventilation and heat: tight clearances and dusty coils make the compressor work harder.
- Cleaning and maintenance: regular cleaning reduces strain and odor issues.
- Water and filtration upkeep: timely filter changes help protect the water system.
- Door seal condition: worn gaskets cause longer run times and temperature swings.
- Usage habits: frequent door openings and overpacking reduce efficiency.
Maintenance checklist we recommend
- Vacuum dust from the grille and condenser area (as accessible) every 6 to 12 months.
- Keep door gaskets clean; replace if torn, warped, or not sealing.
- Replace the water filter on schedule to maintain flow and taste.
- Replace the air filter if odors persist (the manual notes odor issues can indicate the air filter needs replacement).
- Confirm the refrigerator is level so doors close fully and consistently.
Quick expectations by age
| Refrigerator age | What’s common | What to do |
|---|---|---|
| 0 to 5 years | Minor adjustments, filter changes | Follow routine care and cleaning |
| 6 to 10 years | Wear items (gaskets, fans) may start showing | Address small issues early |
| 11 to 15 years | Higher chance of cooling or defrost problems | Compare repair cost vs. remaining life |
Why it matters
A refrigerator that runs hotter, longer, or with poor sealing wears out key components faster. Simple upkeep reduces run time, helps temperatures stay stable in both the fresh food and freezer sections, and supports the longest practical service life.
Last updated: February 2026
