Kenmore 253 series French door refrigerator error codes

Kenmore

These error code explanations can help you diagnose a problem with your Kenmore French-door refrigerator that begins with model number 253.7031.

For how-to information, visit the PartsDirect repair help section, which includes DIY help for major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.

Error Code
Condition
DIY advice
OP in freezer temperature display

Freezer temperature sensor open

Check/Repair

Unplug the refrigerator and check wiring connections between the freezer temperature sensor and the electronic control board. Reconnect any loose wires. If the wiring connections are okay, unplug the freezer temperature sensor from its wire harness and measure the resistance of the sensor using a multimeter. The meter should measure 84,925 ohms if the sensor temperature is 0 degrees, 32,566 ohms at 32 degrees and 11,304 ohms at 72 degrees (room temperature). Replace the sensor if the meter measures infinite resistance. If the meter measures correct resistance through the sensor, plug the temperature sensor back in and measure resistance through the freezer temperature sensor wires that connect to the electronic control board. The freezer temperature sensor connects to the electronic control board through the gray/white wires on the J4A connector. Unplug the J4A connector from the control board and measure resistance through the gray/white wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Thermistor (temperature sensor), electronic control board
SH in freezer temperature display

Freezer temperature sensor shorted

Check/Repair

Unplug the refrigerator and disconnect the freezer temperature sensor from its wire harness. Measure the resistance of the sensor using a multimeter. The meter should measure 84,925 ohms if the sensor temperature is 0 degrees, 32,566 ohms at 32 degrees and 11,304 ohms at 72 degrees (room temperature). Replace the sensor if the meter measures less than 10 ohms of resistance. If the meter measures correct resistance through the sensor, plug the temperature sensor back in and measure resistance through the freezer temperature sensor wires that connect to the electronic control board (the gray/white wires on the J4A connector). Unplug the J4A connector from the control board and measure resistance through the gray/white wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures less than 10 ohms of resistance through the sensor wires.

How-to help
Possible parts
Thermistor (temperature sensor), electronic control board
OP in refrigerator temperature display

Refrigerator temperature sensor open

Check/Repair

Unplug the refrigerator and check wiring connections between the refrigerator temperature sensor and the electronic control board. Reconnect any loose wires. If wiring is okay, unplug the refrigerator temperature sensor from its wire harness and measure the resistance of the sensor using a multimeter. The meter should measure 28,300 ohms if the sensor temperature is 37 degrees, 32,566 ohms at 32 degrees and 11,304 ohms at 72 degrees (room temperature). Replace the sensor if the meter measures infinite resistance. If the meter measures correct resistance through the sensor, plug the temperature sensor back in and measure resistance through the refrigerator temperature sensor wires that connect to the electronic control board (the gray/black wires on the J4A connector). Unplug the J4A connector from the control board and measure resistance through the gray/black wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Thermistor (temperature sensor), electronic control board
SH in refrigerator temperature display

Refrigerator temperature sensor shorted

Check/Repair

Unplug the refrigerator and disconnect the refrigerator temperature sensor from its wire harness. Measure the resistance of the sensor using a multimeter. The meter should measure 28,300 ohms if the sensor temperature is 37 degrees, 32,566 ohms at 32 degrees and 11,304 ohms at 72 degrees (room temperature). Replace the sensor if the meter measures less than 10 ohms of resistance. If the meter measures correct resistance through the sensor, plug the temperature sensor back in and measure resistance through the refrigerator temperature sensor wires that connect to the electronic control board (the gray/black wires on the J4A connector). Unplug the J4A connector from the control board and measure resistance through the gray/black wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures less than 10 ohms of resistance through the sensor wires.

How-to help
Possible parts
Thermistor (temperature sensor), electronic control board
SY EF

Evaporator fan circuit failure

Check/Repair

Unplug the refrigerator and check the evaporator fan wire harness connection in the freezer. Reconnect the wire harness plug if it's loose. If the wire harness connection in the freezer is okay, check the evaporator fan wire connections to the electronic control board (brown/white, blue/white and yellow/white wires on J4A and red/white wire on J4B). If the wiring connections are okay, replace the evaporator fan. If the problem continues, replace the electronic control board.

Possible parts
Evaporator fan, electronic control board
SY CE or SY CF

Communications failure between the electronic control board and user interface

Check/Repair

Unplug the refrigerator and check the wire harness connections between the user interface and the electronic control board. If the wiring connections are okay, replace the electronic control board. If the problem continues, replace the user interface.

How-to help
Possible parts
Electronic control board, user interface

Symptoms common to all refrigerators

Choose a symptom to see related refrigerator repairs.

Main causes: leaky door gasket, defrost system failure, evaporator fan not running, dirty condenser coils, condenser fan not running
Main causes: blocked air vents, compressor problems, condenser or evaporator fan not working, control system failure, sensor problems
Main causes: jammed ice cubes, broken ice maker assembly, dirty water filter, kinked water line, bad water valve, freezer not cold enough
Main causes: water valve leaking, frozen or broken defrost drain tube, overflowing drain pan, cracked water system tubing, leaking door seal
Things to do: clean condenser coils, replace the water filter, clean the interior, adjust doors to prevent air leaks, clean the drain pan
Main causes: damaged door seal, faulty defrost sensor or bi-metal thermostat, broken defrost heater, bad defrost timer or control board
Main causes: control board or cold control failure, broken compressor start relay, compressor motor failure, defrost timer problems
Main causes: blocked vents, defrost system problems, evaporator fan failure, dirty condenser coils, bad sensors, condenser fan not working

Repair guides common to all refrigerators

These step-by-step repair guides will help you safely fix what’s broken on your refrigerator.

How to replace a refrigerator temperature control board

If the temperature in your refrigerator doesn't match the temperature you set, the problem could be the temperature control board—a service technician can give you a definite diagnosis. If the board is at fault, follow these steps to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
July 20, 2015
By Lyle Weischwill
How to clean refrigerator condenser coils

Help your refrigerator run more efficiently by cleaning the condenser coils. It's easy and takes just a few minutes.

Repair difficulty
Time required
 15 minutes or less
July 20, 2015
By Lyle Weischwill
How to replace a refrigerator water valve

Replace the water valve that feeds water to the ice maker and water dispenser if it no longer controls the flow of water.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all refrigerators

Use the advice and tips in these articles and videos to get the most out of your refrigerator.

May 23, 2016

Diagnosing refrigerator thermistor problems video

By Sears PartsDirect staff

If your refrigerator isn't cooling at the right temperature, the problem could be the thermistor. Here's how to check.

January 27, 2016

How to purge air from a refrigerator water dispenser video

By Sears PartsDirect staff

Follow the steps in this video to remove air from the water line connected to your refrigerator's water dispenser so the water dispenses smoothly.

January 18, 2016

Troubleshooting an Er If error code on a refrigerator video

By Sears PartsDirect staff

Learn how to fix your refrigerator if it's displaying an Er If error code.