Genie screw-drive garage door opener error codes

Genie

These error code explanations can help you diagnose a problem with your Genie screw-drive garage door opener. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for garage door openers, major appliances, lawn and garden equipment, vacuum cleaners and more. Search for your model number to find a complete list of parts for your garage door opener.

Genie ScrewDrive series garage door openers signal errors with the red and green LEDs next to the Learn button.

Error Code
Condition
DIY advice
Red LED flashes twice, pauses and repeats, and green LED is ON

Safety reversing sensor beam is obstructed or misaligned

Check/Repair

Remove the obstruction between the safety reversing sensors. If there's no obstruction, realign the safety reversing sensors. Replace the safety reversing sensors if defective.

Possible parts
Safety reversing sensors
Red LED flashes twice, pauses and repeats, and green LED is OFF

Safety reversing sensors are disconnected or defective

Check/Repair

Reconnect the safety reversing sensor wires. Replace the wire if damaged. If the wires are okay, replace the safety reversing sensors.

Possible parts
Safety reversing sensor wires, Safety reversing sensors
Red LED flashes 3 times, pauses and repeats, and green LED is ON

Safety reversing sensor interference

Check/Repair

Direct sunlight can interfere with the safety reversing sensor beam. Install the sending sensor (the one with the red LED light) on the side of the door that's exposed to the most direct sunlight to minimize interference. Move or eliminate any sources of infrared beams such as infrared sensing flood lights near the garage door.

Possible parts
Red LED flashes 4 times, pauses and repeats, and green LED is ON

Receiver control board is defective

Check/Repair

Unplug the garage door opener and replace the receiver control board.

Possible parts
Receiver control board

Symptoms common to all garage door openers

Choose a symptom to see related garage door opener repairs.

Things to do: check garage door travel, tighten brackets and fasteners, test safety sensors, check travel limits and force limits
Main causes: garage door locked, damaged garage door tracks, up-force setting needs adjustment, RPM sensor failure, bad drive motor
Main causes: loose fasteners, broken brackets, need preventive maintenance, worn drive gears, loose or worn belt, loose chain
Main causes: faulty logic control board, bad RPM sensor, broken gears in the drive system, bad drive motor
Main causes: neighbor's remote programmed at the same time as yours, faulty wall control wiring, bad wall control unit
Main causes: garage door opener misaligned, travel limits need adjustment, bad travel limit switches, faulty logic control board
Main causes: safety sensor beams blocked, safety sensors not aligned, downforce setting needs adjustment, damaged garage door tracks
Main causes: radio interference, weak remote batteries, sunlight interference with safety sensor beams, safety sensors need adjustment

Repair guides common to all garage door openers

These step-by-step repair guides will help you safely fix what’s broken on your garage door opener.

June 20, 2016
By Lyle Weischwill
How to replace a garage door opener battery

The garage door won't move during a power outage if the battery is dead. Here’s how to replace it.

Repair difficulty
Time required
 15 minutes or less
How to replace a chain-drive garage door opener gear and sprocket assembly

Learn how to replace the gear and sprocket assembly on your garage door opener if the drive motor runs but the door won't move.

Repair difficulty
Time required
 60 minutes or less
How to replace a chain-drive garage door opener drive and worm gears

If your garage door won’t move, the drive and worm gears could be broken. This guide will help you replace the gears.

Repair difficulty
Time required
 60 minutes or less

Articles and videos common to all garage door openers

Use the advice and tips in these articles and videos to get the most out of your garage door opener.

May 11, 2018

Garage door won't move: motor and travel troubleshooting video

By Sears PartsDirect staff

Diagnose and repair problems if your garage door won’t move and the motor unit indicator light flashes 5 times.

October 26, 2016

How to repair broken or damaged wires video

By Sears PartsDirect staff

Learn how to repair broken, frayed or damaged wires in your appliances.

March 4, 2015

How to maintain a garage door opener

By Sears PartsDirect staff

Learn what maintenance a garage door opener needs, and when to perform the maintenance.