June 24, 2016

Garage door opener remotes won't work video

By Sears PartsDirect staff
Garage door opener remotes won't work.
Garage door opener remotes won't work.

This video from Sears PartsDirect shows what to do if your garage door opener remotes won’t work. We show you a few quick fixes like disabling the lock button, eliminating RF interference and checking the batteries. If these simple fixes don’t work, we show some advanced troubleshooting, including clearing all the remote codes and reprogramming your remote, resetting the logic board or replacing the logic board.

Check out more troubleshooting tips, articles, videos and repair guides on our DIY garage door opener repair page.

Parts used in video

Turn off the lock feature

Hi, this is Wayne from Sears PartsDirect. Today we're going to talk about what to do when the remote for your garage door opener doesn’t work. You press the remote, and the door doesn't move.

What’s next? If the garage door opener lights blink twice when you press the remote, check the wall control to see if you have the Lock feature enabled. The Lock button feature disables all remotes. If the green light blinks on the wall control, the lockout feature is on. Press and hold the Lock button for 2 seconds to disable the feature.

Check for RF interference

If you press the remote and nothing happens, RF interference could be preventing the garage door opener from receiving the remote signal. To check for RF interference, hold the remote a few feet away from the motor unit and press the button.

 If the remote works in the immediate vicinity of the motor unit, then RF interference is likely preventing the remote from working at normal distances. Motion detectors on security lights or home alarm systems can cause RF interference. Electronic game consoles can also interfere with RF signals. Find and eliminate the cause of RF interference to improve your remote’s signal range.

If you're unable to find the source of RF interference, you can install an antenna on the side of your house to improve the reception. You can also schedule a Sears service technician to visit your home and find the source of RF interference.

Replace the remote battery

If the remote doesn't work when you hold it next to the motor unit, then a few different things could be happening. Your remote battery could be dead, your remote could have lost its programming link to the garage door opener or you could have a defective remote control. A defective logic board can also prevent the remote control from activating the garage door opener.

First, check the batteries. If your remote has an LED light like this one, see if it lights up when you press the button. If not, then the remote battery could be dead. You can buy replacement batteries at searspartsdirect.com. Some remotes don't have an LED light to check for signs of life. Try a new battery and see if the remote starts working.

Reprogram the remote and reset the logic board

If that doesn’t work and you know the battery is good, then the remote might have lost its programming link to the garage door opener. Reprogram the remote to activate the garage door opener. Here's a link to a video that shows you how. If you can't reprogram the remote, erase all the codes by holding down the Learn button on the motor unit for about 6 seconds or until the Learn light turns off. Reprogram the remote and see if it works now. If so, remember to reprogram any other remotes you use for this opener.

If you still can't program the remote after erasing all codes, reset the logic board in the motor unit by unplugging the garage door opener for one minute. Restore power and reprogram the remotes. If you still have a remote that just won’t work, try programming a different remote if you have more than one. If your other remote works, then you’ll likely need to replace the nonfunctional one. Here’s a link to a popular model.

Replace the logic board

If you can't program any remotes after erasing all codes and resetting the logic board, then you may have a defective logic board in the garage door opener. Here's a video that shows you how to replace the logic board.

I hope that this video helped you out. You can find links to the items we talked about in the video description. Check out our other videos here on the Sears PartsDirect YouTube channel. Subscribe and we’ll let you know when we post new videos. 

Symptoms common to all garage door openers

Choose a symptom to see related garage door opener repairs.

Main causes: garage door locked, damaged garage door tracks, up-force setting needs adjustment, RPM sensor failure, bad drive motor
Things to do: check garage door travel, tighten brackets and fasteners, test safety sensors, check travel limits and force limits
Main causes: radio interference, weak remote batteries, sunlight interference with safety sensor beams, safety sensors need adjustment
Main causes: loose fasteners, broken brackets, need preventive maintenance, worn drive gears, loose or worn belt, loose chain
Main causes: neighbor's remote programmed at the same time as yours, faulty wall control wiring, bad wall control unit
Main causes: faulty logic control board, bad RPM sensor, broken gears in the drive system, bad drive motor
Main causes: garage door opener misaligned, travel limits need adjustment, bad travel limit switches, faulty logic control board
Main causes: safety sensor beams blocked, safety sensors not aligned, downforce setting needs adjustment, damaged garage door tracks

Repair guides common to all garage door openers

These step-by-step repair guides will help you safely fix what’s broken on your garage door opener.

How to replace a garage door opener safety sensor

If your remotes don’t work and the lights on the motor unit blink when you press a remote, the safety sensors may have failed. This guide will help you replace them.

Repair difficulty
Time required
 15 minutes or less
How to replace a chain-drive garage door opener gear and sprocket assembly

Learn how to replace the gear and sprocket assembly on your garage door opener if the drive motor runs but the door won't move.

Repair difficulty
Time required
 60 minutes or less
How to replace a chain-drive garage door opener drive and worm gears

If your garage door won’t move, the drive and worm gears could be broken. This guide will help you replace the gears.

Repair difficulty
Time required
 60 minutes or less

Articles and videos common to all garage door openers

Use the advice and tips in these articles and videos to get the most out of your garage door opener.

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