Genie chain-drive and belt-drive garage door opener error codes
These error code explanations can help you diagnose a problem with your Genie chain-drive or belt-drive garage door opener.
Genie chain and belt drive garage door openers flash the red or green LEDs lights next to the Learn button to signal error codes. Follow the troubleshooting in the chart below to resolve the problem causing the error code. For example, when the Genie garage door opener green light blinks 5 times, adjust the chain/belt tension following the instructions in your owner's manual. If the chain/belt tension is okay, you'll likely need to replace the control board assembly.
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A remote device transmitter has not been programmed
Program the remote device following the instructions in your owner's manual.
Obstruction between the sensors, door is binding or door travel limit needs programming
Remove any obstruction between the safety reversing sensors. Pull the emergency door release and check the up-and-down travel of the garage door for binding. Repair the garage door if it doesn't travel smoothly. Program the door travel limits following the instructions in the owner's manual.
Continuous obstruction between the sensors, sensors are out of alignment, bad wiring connections on the power head, or door travel limit needs programming
Remove any obstruction between the safety reversing sensors. Realign the safety reversing sensors if askew. Unplug the garage door opener and reconnect any loose wires on the power head. Program the door travel limits following the instructions in the owner's manual.
Travel limits are backwards
Clear and reprogram the travel limits following the instructions in your owner's manual.
The wall control wires are reversed on the power head or the wall control wires are shorted
Reverse the wall control wires on the power head if improperly connected. Unplug the garage door opener and replace the wires for the wall control if damaged. If the wires are okay, replace the wall control.
Chain/belt is too tight or control system failure
Adjust the chain/belt tension following the instructions in your owner's manual. If the chain/belt tension is okay, replace the control board assembly.
Symptoms common to all garage door openers
Repair guides common to all garage door openers
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If your garage door won’t move, the drive and worm gears could be broken. This guide will help you replace the gears.
Articles and videos common to all garage door openers
Use the advice and tips in these articles and videos to get the most out of your garage door opener.
Diagnose and repair problems if your garage door won’t move and the motor unit indicator light flashes 5 times.
Learn how to repair broken, frayed or damaged wires in your appliances.
Learn what maintenance a garage door opener needs, and when to perform the maintenance.