KitchenAid Freestanding ice maker Parts — Browse All Models

Troubleshooting your KitchenAid freestanding ice maker when it runs but makes no ice

When the ice maker runs but doesn't make any ice, a bad electronic control board, failed water supply, broken recirculation pump, sealed system failure or broken cutting grid could be causing the problem.

A faulty electronic control board can prevent the ice maker from making any ice. A power surge through the electrical supply line to the ice maker can lock up the control board, so reset the control board by unplugging the ice maker for one minute, then restoring electrical power.

If the ice maker doesn't start making ice, check the evaporator plate. If the evaporator plate is dry and the water reservoir is full, then the recirculation pump is likely bad. If the reservoir is empty, check the water supply going to the ice maker. To check the water supply, unplug the ice maker and shut off the water supply cut-off valve. Disconnect the water supply line from the ice maker and place the end of the water supply line in a container. Briefly open the water supply cut-off valve and check for water flow from the end of the water supply line. If no water flows through the end of the supply line, have a plumber fix the water supply going to the ice maker. If water does flow through the supply line, you'll likely need to replace the water inlet valve because it's not opening to allow water to flow into the reservoir.

If the water reservoir and is full and water flows over the evaporator plate but doesn't freeze, then a failed condenser fan, bad compressor or lack of refrigerant could be preventing the evaporator plate from getting cold and freezing the water. Replace the condenser fan if it doesn't run when activated. If the condenser fan runs, you'll need to have a service technician diagnose and repair the sealed system, which includes the compressor and connecting tubes that carry refrigerant. The sealed system should only be repaired by a service technician because the repair involves the recovery and recharge of refrigerant, which is tightly regulated by the Environmental Protection Agency (EPA).

If water freezes on the evaporator plate but the slab of ice sticks on top of the cutting grid and doesn't get cut into cubes and drop down into the bin, then you may need to replace the cutting grid if its grid wires don't heat up when activated.

How to figure out what's wrong with your KitchenAid freestanding ice maker when it makes loud noises

A failing compressor, bad condenser fan motor or faulty drain pump can cause loud noise from the ice maker. If the compressor is making a loud noise, a service technician should repair the ice maker because a compressor repair involves the recovery and recharge of the refrigerant, which is tightly regulated by the Environmental Protection Agency (EPA). If the condenser fan motor is making noise, unplug the ice maker and replace the condenser fan. If the drain pump is noisy, unplug the ice maker and clear any debris you find in the drain pump. If the drain pump is clear, then you'll likely need to replace the pump because the motor is failing.

The recirculation pump can be noisy if water level in the reservoir is low. A problem with the water supply or a failed inlet water valve can cause this problem. If water level in the reservoir is low, check the water supply. Unplug the ice maker and shut off the water supply cut-off valve. Disconnect the water supply line from the ice maker and place the end of the water supply line in a container. Briefly open the water supply cut-off valve and check for water flow from the end of the water supply line. If no water flows through the end of the supply line, have a plumber fix the water supply going to the ice maker. If water does flow through the supply line, you'll likely need to replace the water inlet valve because it's not opening to allow water to flow into the reservoir.

If the recirculation pump is noisy and the reservoir is full, you'll likely need to replace the recirculation pump because its motor is failing or its impeller is damaged.

When you need Kitchen Aid ice maker repair service, trust Sears Home Services to fix the problem right.