Kenmore 417 series digital display model front-load washer error codes

Kenmore

These error code explanations can help you diagnose a problem with your 417 model Kenmore front-load washer with a digital display built in 2014 and later. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your washer.

Error Code
Condition
DIY advice
E11

Fill time too long

Check/Repair

Make sure that the water supply faucets behind the washer are fully open. Check for frozen fill lines in the winter. Unplug the washer and disconnect the fill hoses from the back of the washer. Check for proper water flow through the fill hoses. If water flow is inadequate, have a plumber repair the water supply to the faucets. If water flows okay, check the inlet screens on the water inlet valve assembly. If the screens are clogged, replace the water inlet valve assembly rather than cleaning the screens (cleaning could allow debris to enter the valves, resulting in the valves sticking open and causing flooding). Check the drain hose for proper installation. An improperly installed drain hose causes fill water to siphon out through the washer drain. Also, check the drain pump for debris because items such as paper clips and coins can prevent the washer from draining properly and allow fill water to siphon out through the washer drain. If these suggestions don't solve the problem, the inlet water valve assembly probably needs to be replaced.

Possible parts
Water inlet valve assembly
E13

Water leak in the tub or air leak in the water level pressure sensor air hose

Check/Repair

Drain the water out of the washer. Unplug the washer and check the outer tub for cracks or leaks such as water dripping from the bottom of the washer tub or a hose. Replace the tub if leaking. If you find no water leaks, check the water level pressure sensor air hose for air leaks. Replace the air hose if it leaks. If the hose doesn't leak, replace the water level pressure sensor because it's not detecting the water level in the washer.

Possible parts
Outer wash tub, water level pressure sensor air hose, water level pressure sensor
E21

Drains slowly

Check/Repair

Check your house's washer drain and the washer's drain hose for clogs and clear any clogs found. Unplug the washer and check the drain pump for a clog. If the drain path is clear, the drain pump usually needs replacing.

Possible parts
Drain pump
E31 or E32

Water level pressure sensor isn't communicating with the electronic control board

Check/Repair

Unplug the washer and check the wire harness connections between the water level pressure sensor and the control board. If the wiring connections are sound, you'll usually need to replace the water level pressure sensor.

Possible parts
Water level pressure sensor
E35

Water level pressure sensor detects overfill

Check/Repair

If the washer overfilled, unplug the power cord and see if water continues to fill the tub. If so, replace the water inlet valve assembly because a water valve isn't closing. If the washer didn't overfill, the water level pressure sensor usually needs replacing.

Possible parts
Water inlet valve assembly, water level pressure sensor
E38

Clogged air trap

Check/Repair

Unplug the washer and check the air trap and the water level pressure switch air hose for clogs. Clear any clogs. If the air trap and air hose are clear, the water level pressure sensor usually needs replacing because it's not detecting the change in air pressure as the tub fills.

Possible parts
Water level pressure sensor
E41

Control detects the door open

Check/Repair

Unplug the washer and check the wiring harness connections between the door lock assembly and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, the door lock assembly usually needs replacing.

Possible parts
Wire harness, door lock assembly
E43, E45, E48 or E4A

Control detects a problem with the door lock circuit

Check/Repair

Unplug the washer and check the wiring harness connections between the door lock assembly and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, the door lock assembly usually needs replacing. If you replace the door lock assembly and the problem continues, replace the electronic control board.

Possible parts
Wire harness, door lock assembly, electronic control board
E47

Control detects an open door lock circuit in spin mode

Check/Repair

Unplug the washer and check the wiring harness connections between the door lock assembly and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, the door lock assembly usually needs replacing.

Possible parts
Wire harness, door lock assembly
E52

Bad signal from the drive motor tachometer

Check/Repair

Unplug the washer and check the wire harness connections between the drive motor and the motor control board. Reconnect any loose wires or replace the wire harness if damaged. Check the resistance through the tachometer on the drive motor using a multimeter. If you don't measure between 105 and 130 ohms, the tachometer is defective and you'll need to replace the drive motor. The tachometer is built into the drive motor and can't be replaced separately. If tachometer resistance is okay, replace the motor control board.

How-to help
Possible parts
Wire harness, drive motor, motor control board
E53

Low voltage to the motor control board

Check/Repair

Unplug the washer and check the wire harness between the electronic control board and motor control board. Reconnect any loose wires or replace the harness if damaged. If the wire harness is okay, the electronic control board usually needs replacing.

Possible parts
Wire harness, electronic control board
E54

Drive motor over speed

Check/Repair

Unplug the washer and check the resistance through the tachometer on the drive motor using a multimeter. If you don't measure between 105 and 130 ohms, replace the drive motor because the tachometer is defective. The tachometer is built into the drive motor and can't be replaced separately. If tachometer resistance is okay, replace the motor control board.

How-to help
Possible parts
Drive motor, motor control board
E55

Drive motor under speed

Check/Repair

Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, you'll usually need to replace the outer tub and spin basket because the spin bearing failed. If the motor pulley and drive pulley both spin freely, then you could have a bad motor windings or a defective motor control board.

How-to help
Possible parts
Drive motor, outer tub, spin basket, motor control board
E57 or E58

High current on the drive motor

Check/Repair

Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, you'll usually need to replace the outer tub and spin basket because the spin bearing failed. If the motor pulley and drive pulley both spin freely, then you could have a bad motor windings or a defective motor control board.

How-to help
Possible parts
Drive motor, outer tub, spin basket, motor control board
E59

No tachometer signal for 3 seconds

Check/Repair

Unplug the washer and check the resistance through the tachometer on the drive motor using a multimeter. If you don't measure between 105 and 130 ohms, replace the drive motor because the tachometer is defective. If the tachometer resistance is okay, remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, you'll usually need to replace the outer tub and spin basket because the spin bearing failed. If the motor pulley and drive pulley both spin freely, then you could have a bad motor windings or a defective motor control board.

How-to help
Possible parts
Drive motor, outer tub, spin basket, motor control board
E5A or E5C

Motor control board is overheated

Check/Repair

The motor control board is defective. Unplug the washer and replace the motor control board.

How-to help
Possible parts
Motor control board
E5D or E5F

Communication failure between the electronic control board and the motor control board

Check/Repair

Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.

Possible parts
Motor control board, electronic control board
E67

Incorrect voltage supply to the microprocessor on the electronic control board

Check/Repair

Unplug the washer for 5 minutes and then restore power. If the code returns after restoring power, unplug the washer and replace the electronic control board.

Possible parts
Electronic control board
E68

Heater failure

Check/Repair

Unplug the washer. Disconnect the heater and check resistance using a multimeter. The heater should measure approximately 14 ohms of resistance. Replace the heater if you measure infinite resistance. Check for a short in the heater to the metal cabinet. Replace the heater if it's electrically shorted to the metal cabinet. If the heater is okay, replace the electronic control board.

Possible parts
Heater, electronic control board
E71

Heater temperature sensor error

Check/Repair

Unplug the washer and measure the resistance of the heater temperature sensor using a multimeter. It should measure around 4,800 ohms. If it doesn't, replace the heater. If it does, check the wiring connections between the heater temperature sensor and the electronic control board. Reconnect any loose wires. Replace the wire harness if damaged.

Possible parts
Heater, wire harness
E75

Failed water temperature sensor circuit

Check/Repair

Unplug the washer and check the resistance through the water temperature sensor circuit using a multimeter. You should measure around 50,000 ohms at room temperature. If resistance is off, you'll need to replace the water inlet valve assembly because that assembly houses the water temperature sensor and the sensor isn't available as a separate component. If you measure correct resistance through that circuit, replace the electronic control board because the control board isn't detecting the correct resistance.

Possible parts
Water inlet valve, electronic control board
E91 or E92

Communication problem

Check/Repair

Unplug the washer and check the wire harness connections between the electronic control board and the user interface board. Reconnect any loose wire connections or replace the wire harness if damaged. If the wire harness connections are okay, replace the user interface board. If the problem continues, replace the main electronic control board.

Possible parts
User interface board, electronic control board, wire harness
E93, E94, or E97

Electronic control board or user interface board failure

Check/Repair

Unplug the washer and check the wire harness connections between the electronic control board and the user interface board. Reconnect any loose wire connections or replace the wire harness if damaged. If the wire harness connections are okay, replace the user interface board. If the problem continues, replace the main electronic control board.

Possible parts
User interface board, electronic control board, wire harness
E98 or E9F

Motor control communication problem

Check/Repair

Unplug the washer and check the wire harness connections between the electronic control board and the motor control board. Reconnect any loose wire connections or replace the wire harness if damaged. If the wire harness connections are okay, replace the electronic control board. If the problem continues, replace the motor control board.

How-to help
Possible parts
Electronic control board, motor control board, wire harness
EA1

Incoming power frequency out of limits

Check/Repair

Unplug the washer and have your local electrical power service provider check the power supply frequency. If it's normal and the code doesn't clear, replace the electronic control board.

Possible parts
Electronic control board
EA2

Power supply voltage above 130 VAC

Check/Repair

Unplug the washer and check the outlet voltage with a multimeter. If the voltage is high, have an electrician repair the voltage supply problem. If the voltage is normal, replace the electronic control board.

Possible parts
Electronic control board
EA3

Power supply voltage lower than 100 VAC

Check/Repair

Unplug the washer and check the outlet voltage with a multimeter. If the voltage is low, have an electrician repair the voltage supply problem. If the voltage is normal, replace the electronic control board.

Possible parts
Electronic control board
EA5

Main voltage sensing failure

Check/Repair

Have the power company check the frequency and, voltage of the incoming power supply. If correct, replace the electronic control board.,

Possible parts
Electronic control board
EAE

Line safe relay sensing failure

Check/Repair

Have the power company check the frequency and, voltage of the incoming power supply. If correct, replace the electronic control board.,

Possible parts
Electronic control board
EF1

Clogged drain pump

Check/Repair

Unplug the washer and clear the clog from the drain pump. If the drain pump won't pump water when it's running, replace it.

Possible parts
Drain pump
EF2

Too much suds

Check/Repair

Reduce the amount of high-efficiency (HE) detergent that you use.

Possible parts
HE detergent
EF6

Control reset

Check/Repair

Unplug the washer for 5 minutes and then restore power. If the code returns after restoring power, unplug the washer and replace the electronic control board.

Possible parts
Electronic control board
EF8

Stuck button

Check/Repair

Free the stuck button. If you can't free the stuck button, unplug the washer and replace the user interface board.

Possible parts
User interface board

Symptoms common to all washers

Choose a symptom to see related washer repairs.

Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspension component failure
Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lock or lid switch
Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control board or timer
Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board
Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water temperature sensor
Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve assembly
Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in drain pump
Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interface board
Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system

Articles and videos common to all washers

Use the advice and tips in these articles and videos to get the most out of your washer.

July 25, 2019

DIY video bloopers: Wayne's funniest moments

By Sears PartsDirect staff

Making Sears PartsDirect videos is hard work, but resident DIY expert Wayne always manages to have fun. See for yourself in this blooper roll.

October 26, 2016

How to repair broken or damaged wires video

By Sears PartsDirect staff

Learn how to repair broken, frayed or damaged wires in your appliances.

February 13, 2015

Troubleshooting excessive vibration during spin cycle on a washer

By Sears PartsDirect staff

If the washer is a-rockin', we can explain.