Kenmore 417 model front-load washer error codes
These error code explanations can help you diagnose a problem with your Kenmore front-load washer with a model number that starts with 417. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your washer.
On washers without a digital display, the vertical row of 5 status lights blinks to indicate the first digit of the error code. The Start light blinks a number of times and pauses to indicate the second digit. For error codes that have alpha characters in the third position, the Start light blinks 10 times for A, 11 times for B, 12 times for C, and so on.
Fill time too long
Make sure that the water supply faucets behind the washer are fully open. Check for frozen fill lines in the winter. Unplug the washer and disconnect the fill hoses from the back of the washer. Check for proper water flow through the fill hoses. If water flow is inadequate, have a plumber repair the water supply to the faucets. If water flows okay, check the inlet screens on the water inlet valve assembly. If the screens are clogged, replace the water inlet valve assembly rather than cleaning the screens (cleaning could allow debris to enter the valves, resulting in the valves sticking open and causing flooding). Check the drain hose for proper installation. An improperly installed drain hose causes fill water to siphon out through the washer drain. Also, check the drain pump for debris because items such as paper clips and coins can prevent the washer from draining properly and allow fill water to siphon out through the washer drain. If these suggestions don't solve the problem, the inlet water valve assembly probably needs to be replaced.
Water leak in the tub or air leak in the water level pressure sensor air hose
Drain the water out of the washer. Unplug the washer and check the outer tub for cracks or leaks such as water dripping from the bottom of the washer tub or a hose. Replace the tub if leaking. If you find no water leaks, check the water level pressure sensor air hose for air leaks. Replace the air hose if it leaks. If the hose doesn't leak, replace the water level pressure sensor because it's not detecting the water level in the washer.
Dispenser drawer not closed
Some models have a magnetic reed switch in the dispenser drawer housing that detects whether the dispenser drawer is closed. If the drawer is closed, check to see if the magnet on the bottom side of the drawer is in place. Replace the magnet if necessary. Replace the reed switch if it's defective.
Drains slowly
Check your house's washer drain and the washer's drain hose for clogs and clear any clogs found. Unplug the washer and check the drain pump for a clog. If the drain path is clear, the drain pump usually needs replacing.
Drain pump relay failed
The drain pump relay on the control board failed. Replace the electronic control board.
Drain pump relay failed
The drain pump relay on the control board failed. Replace the electronic control board.
Water level pressure sensor isn't communicating with the electronic control board
This error is only on models with a digital display. Unplug the washer and check the wire harness connections between the water level pressure sensor and the control board. If the wiring connections are sound, the water level pressure sensor usually needs to be replaced.
Water-level pressure sensor detects overfill
This error is only on models with a digital display. If the washer is actually overfilling, check the inlet water fill valves to see if they are shutting off the inlet water flow properly. If they are defective, replace the water inlet valve assembly. If the washer isn't overfilling, the water-level pressure sensor usually needs to be replaced.
Control detects a problem with the door lock circuit
Unplug the washer and check the wiring harness connections between the door lock assembly and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, the door lock assembly usually needs replacing. If you replace the door lock assembly and the problem continues, replace the electronic control board.
Control board failure
Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Control board failure
Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Control board failure
Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Control detects an open door lock circuit in Spin mode
Unplug the washer. Check the wiring harness for the door lock assembly. If the wiring harness is sound, the door lock/switch assembly usually needs to be replaced.
Control detects a problem with the door lock circuit
Unplug the washer. Check the wiring harness going to the door lock assembly. If the wiring harness, is sound, the door lock/switch assembly usually needs to be replaced.
Bad signal from the drive motor tachometer
Unplug the washer and check the wire harness connections between the drive motor and the motor control board. Reconnect any loose wires or replace the wire harness if damaged. Check the resistance through the tachometer on the drive motor using a multimeter. If you don't measure between 105 and 130 ohms, the tachometer is defective and you'll need to replace the drive motor. The tachometer is built into the drive motor and can't be replaced separately. If tachometer resistance is okay, replace the motor control board.
Motor overheating
Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace, the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
High motor current
Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace, the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the motor control board usually needs to be replaced.
High current on the motor control board
Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace, the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the motor control board usually needs to be replaced.
High current on motor phase
Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace, the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
No tachometer signal for 3 seconds
Unplug the washer. Check the resistance through the tachometer on the motor. It should measure, between 105 and 130 ohms. If the tachometer has failed, replace the drive motor. If the tachometer resistance is within that range, remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely then the outer tub and spin basket usually need to be replaced. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Motor control board is overheated
The motor control board is defective. Unplug the washer and replace the motor control board.
Motor control board is overheated
The motor control board is defective. Unplug the washer and replace the motor control board.
Motor control board is overheated
The motor control board is defective. Unplug the washer and replace the motor control board.
Communication failure between the electronic control board and the motor control board
Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Communication failure between the electronic control board and the motor control board
Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Communication failure between the electronic control board and the motor control board
Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Incorrect voltage supply to the microprocessor on the electronic control board
Unplug the washer for 5 minutes and then restore power. If the code returns after restoring power, unplug the washer and replace the electronic control board.
Failed water temperature sensor circuit
This error code is for washers with a digital display only. Unplug the washer. Check the resistance through the temperature sensor circuit. It should be around 50,000 ohms at room temperature. If the sensor is defective, replace the water inlet valve assembly. If the resistance in that circuit's sound, replace the control board.
Electronic control board communication error
Unplug the washer for 5 minutes and then plug it in. If the code returns, replace the electronic control board.,
Incoming power frequency out of limits
Unplug the washer. Have your local electrical power service provider check the power supply frequency. If it's normal and the code doesn't clear, replace the electronic control board.
Incoming line voltage is above 130 volts AC
Unplug the washer. Check the outlet voltage. If the voltage is high, have an electrician repair it. If the voltage is normal, replace the electronic control board.
Incoming line voltage is below 90 volts AC
Unplug the washer. Check the outlet voltage. If the voltage is high, have an electrician repair it. If the voltage is normal, replace the electronic control board.
Clogged drain pump
Unplug the washer. Clear the clog from the drain pump. If the drain pump is damaged, replace it.
Too much suds
Reduce the amount of high-efficiency (HE) high-efficiency detergent being used in the washer.
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