GE Profile front-load washer error codes

GE Profile

These error code explanations can help you diagnose a problem with your GE Profile front-load washer. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your washer.

Error Code
Condition
DIY advice
E1

User interface control board is defective

Check/Repair

Unplug the washer for 3 minutes to reset the control boards. If the code appears when you plug the washer in, replace the user interface control board.

Possible parts
User interface control board
E2

Main control board is defective

Check/Repair

Unplug the washer for 3 minutes to reset the control boards. If the code appears when you plug the washer in, replace the main control board.

Possible parts
Main control board
E4 or E5

Failed thermistor

Check/Repair

Unplug the washer and reconnect any loose wires on the thermistor (temperature sensor). Replace the wire harness if damaged. Check the resistance of the thermistor using a volt/ohm meter. If the resistance of the thermistor is less that 10,000 or more than more than 14,000 ohms, replace the thermistor.

Possible parts
Thermistor, wire harness
E6

Water level sensor is defective

Check/Repair

Unplug the washer and reconnect any loose wires on the water level sensor. Replace the wire harness if damaged. Test the water level sensor using the service test mode as described in the tech sheet. (The tech sheet is behind the lower front service panel. Unplug the washer before removing the lower front service panel to access the tech sheet.) If the water level sensor fails the test, replace it.

Possible parts
Water level sensor, Wire harness
E7

Slow fill

Check/Repair

Make sure the water supply faucets behind the washer are fully open. Check the fill hoses for kinks or, in winter, freezing. Check the screens on the water inlet valves for debris or deposits. Replace the water inlet valve assembly if the water inlet screens are clogged.

Possible parts
Water inlet valve assembly
E8

Drain problem

Check/Repair

Remove excess suds; the washer can't drain excessively sudsy water. Unplug the washer and check the large-item filter in the drain pump for a clog. If the drain pump is defective, replace it.

Possible parts
Drain pump
E9

Dispenser problem

Check/Repair

Unplug the washer and check the mechanical linkage on the dispenser housing. Repair or replace any damaged parts.

Possible parts
Dispenser assembly parts
E10

Drive motor communication error

Check/Repair

Unplug the washer and reconnect any loose wires on the drive motor. Replace the wire harness if damaged. If the wiring connections are okay, have a service technician check the motor and the main control board in the washer. The drive motor and/or the electronic control board may need to be replaced.

Possible parts
Drive motor, Wire harness, Main control board
E11, E12, E13 and E28

Door lock assembly problem

Check/Repair

Check the door lock assembly for damage or a loose wiring connection. If there are no problems, replace the door lock assembly.

Possible parts
Door lock assembly
E14

Washer overfilled with water

Check/Repair

Unplug the washer and, if the washer is overfilled with water, check the water inlet valve assembly for proper shutoff of water flow. Replace the water inlet valve assembly if the washer continues to fill with water while electrical power is disconnected. If the washer is empty when this error code appears, replace the water level sensor.

Possible parts
Water level sensor, Water inlet valve assembly
E15

Drive motor windings are defective

Check/Repair

Unplug the washer and reconnect any loose wires to the drive motors. If the wiring connections are okay, replace the drive motor.

Possible parts
Drive motor
E16, E18, E19, E20 or E21

Drive motor problem

Check/Repair

Ensure all 4 shipping bolts have been removed. Rotate the spin basket to see if it spins freely. Remove any foreign objects that may be trapped between the spin basket and the outer plastic tub. Unplug the washer and reconnect any loose wiring connections on the drive motor. If the wiring connections are okay, replace the drive motor.

Possible parts
Drive motor
E22, E23, E24, E25, E3 or E17

Internal failure in the drive motor

Check/Repair

Unplug the washer and reconnect any loose wiring connections on the drive motor. If the wiring connections are okay, replace the drive motor.

Possible parts
Drive motor
E26

Communication failure between the user interface control board and the main control board

Check/Repair

Unplug the washer and reconnect any loose wires to the user interface control board and main control board. If the wiring connections are okay, replace the user interface control board. If the problem persists, replace the main control board.

Possible parts
User interface control board, Main control board

Symptoms common to all washers

Choose a symptom to see related washer repairs.

Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspension component failure
Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lock or lid switch
Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control board or timer
Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board
Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water temperature sensor
Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve assembly
Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in drain pump
Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interface board
Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system

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