Samsung RS30 and RSG307 models side-by-side refrigerator error codes

Samsung

These error code explanations can help you diagnose a problem with Samsung RS30 and RSG307 side-by-side refrigerators. For how-to information, visit the PartsDirect repair help section, which includes DIY help for major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.

This type of refrigerator displays an error code on the freezer and refrigerator temperature digital displays when the control detects a component failure. The freezer temperature display shows the number designation of the code and the refrigerator temperature display shows E.

When the control detects a communication error between the control panel and the electronic control board, the freezer temperature display shows Er and the refrigerator display shows Pc.

Refer to the chart below to find the cause of the error code and get troubleshooting advice to clear the code.

The refrigerator may work properly even though the control displays an error code. A power outage can sometimes cause the control to detect a problem and display a code. The control may continue to display the code even if the component failure no longer exists. To reset the display so it shows freezer and refrigerator temperatures, press and hold the Energy Saver and Lighting buttons simultaneously for 8 seconds. The error code will disappear and the display will resume normal operations.

If the code reappears on the display, follow the troubleshooting steps in the chart below to fix the problem being detected and clear the code.

If you cleared an error code from the display and encounter cooling problems in the refrigerator, the component problem that caused the code likely still exists even though you cleared the code. You can redisplay a detected error code by pressing and holding the Energy Saver and Lighting buttons simultaneously for 8 seconds. The display will chime and display the code for 30 seconds. The display will then revert back to showing freezer and refrigerator temperatures.

Follow the troubleshooting steps described for the code to fix the component failure and clear the code.

Error Code
Condition
DIY advice
1 E

Freezer temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the freezer temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (yellow wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Freezer temperature sensor, Electronic control board
2 E

Refrigerator compartment temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the refrigerator compartment temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 11,700 ohms at 37 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (black wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Refrigerator compartment temperature sensor, Electronic control board
4 E

Freezer evaporator defrost temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the freezer evaporator defrost temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (blue wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Freezer evaporator defrost temperature sensor, Electronic control board
5 E

Refrigerator evaporator defrost temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the refrigerator evaporator defrost temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature) and 13,290 ohms at 32 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (purple wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Refrigerator evaporator defrost temperature sensor, Electronic control board
6 E

Ambient temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the ambient temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature). Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (white wires on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Ambient temperature sensor, Electronic control board
8 E

Ice maker temperature sensor failure

Check/Repair

Unplug the refrigerator and check the ice maker wire harness connection. Reconnect the wire harness if it's loose. If the ice maker wire harness connection is okay, check the ice maker temperature sensor resistance (through the white wire on pin 6 and the sky blue wire on pin 1) using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the ice maker if resistance is off by more than 10 percent (the temperature sensor comes with the ice maker and isn't available separately). If sensor resistance is okay, check the ice maker temperature sensor's wire harness connection to the electronic control board (CN90 connector). Reconnect the CN90 connector if it's loose. If the wire connections are okay, check all ice maker wires for damage and repair any damaged wires. If the ice maker wires are okay, then you may need to replace the electronic control board because it's not accurately detecting sensor resistance.

Possible parts
Ice maker, Electronic control board
13 E

Humidity sensor failure

Check/Repair

Unplug the refrigerator and check the humidity sensor wire harness connection. Reconnect the wire harness if it's loose. If the humidity sensor wire harness connection is okay, unplug the humidity sensor and check resistance through the white and gray humidity sensor wires using a multimeter. The meter should measure around 50 ohms of resistance. If the meter measures infinite resistance or near 0 resistance through the white and gray humidity sensor wires, replace the humidity sensor. If humidity sensor resistance through the white and gray wires is around 50 ohms, plug the humidity sensor back into the wire harness and check resistance through the white wire on CN30 and gray wire on CN50 of the electronic control board. If the meter measures around 50 ohms through the white and gray wires that connect the humidity sensor to the control board, then you'll likely need to replace the electronic control board because it isn't accurately detecting humidity sensor resistance. Find and repair the humidity sensor wiring failure if the meter measures incorrect resistance through the white and gray humidity sensor wires that connect to the control board.

Possible parts
Humidity sensor, Electronic control board
21 E

Freezer evaporator fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the freezer evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the freezer evaporator fan wiring connections (yellow, gray and brown wires) on the CN76 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the freezer evaporator fan.

How-to help
Possible parts
Freezer evaporator fan
22 E

Refrigerator evaporator fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the refrigerator evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the refrigerator evaporator fan wiring connections (orange, gray and red wires) on the CN76 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator evaporator fan.

Possible parts
Refrigerator evaporator fan
23 E

Condenser fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the condenser fan. Reconnect any loose wires. Check for and remove an obstruction that could block the condenser fan blade from spinning. Check the condenser fan wiring connections (sky blue, gray and blue wires) on the CN76 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator condenser fan.

Possible parts
Condenser fan
24 E

Freezer evaporator defrost system failure

Check/Repair

Unplug the refrigerator and remove the electronic control board cover. Using a multimeter, check the resistance through the brown wire on the CN70 control board connector to the gray wire on CN72. The meter should measure about 63 ohms of resistance. If the meter measures 63 ohms, check the freezer evaporator defrost temperature sensor as described in troubleshooting for the 4 E error code. Replace the freezer evaporator defrost temperature sensor if it's bad. If the sensor is good, then you may need to replace the electronic control board because the board isn't sending electric current to the defrost heater. If the meter measures infinite resistance through the brown and gray wires, check resistance through the defrost heater and the defrost bi-metal thermostat. The meter should measure about 63 ohms through the defrost heater. Replace the defrost heater if the meter measures infinite resistance through the defrost heater. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the bi-metal thermostat if the meter measures infinite resistance through the bi-metal thermostat. If the defrost heater and bi-metal thermostat are both okay, find and repair the wiring break in the defrost circuit that's preventing the defrost heater from getting electrical current.

Possible parts
Freezer defrost heater, Freezer defrost bi-metal thermostat, Freezer evaporator defrost temperature sensor, Electronic control board
25 E

Refrigerator evaporator defrost system failure

Check/Repair

Unplug the refrigerator and remove the electronic control board cover. Using a multimeter, check the resistance through the white wire on the CN70 control board connector to the gray wire on CN72. The meter should measure about 120 ohms of resistance. If the meter measures 120 ohms, check the refrigerator evaporator defrost temperature sensor as described in troubleshooting for the 5 E error code. Replace the refrigerator evaporator defrost temperature sensor if it's bad. If the sensor is good, then you may need to replace the electronic control board because the board isn't sending electric current to the defrost heater. If the meter measures infinite resistance through the white and gray wires, check resistance through the defrost heater and the defrost bi-metal thermostat. The meter should measure about 120 ohms through the defrost heater. Replace the defrost heater if the meter measures infinite resistance through the defrost heater. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the bi-metal thermostat if the meter measures infinite resistance through the bi-metal thermostat. If the defrost heater and bi-metal thermostat are both okay, find and repair the wiring break in the defrost circuit that is preventing the defrost heater from getting electrical current.

Possible parts
Refrigerator defrost heater, Refrigerator defrost bi-metal thermostat, Refrigerator evaporator defrost temperature sensor, Electronic control board
26 E

Ice maker failure

Check/Repair

Check freezer temperature because the ice maker won't cycle if freezer temperature is above 15 degrees. If freezer temperature is above 15 degrees, check the freezer door gasket and replace the gasket if it's torn or damaged, allowing warm air to leak into the freezer and preventing the ice maker from cycling. If freezer temperature is near 0 degrees (normal operating temperature), unplug the refrigerator and check the ice maker wire harness connection. Reconnect the ice maker wire harness plug if it's loose. If the wire harness connection is okay, check the ice maker wire harness connections on the electronic control board (CN90 connector and the black and gray wires on CN51). Reconnect any loose wires. If the ice maker wiring connections to the electronic control board are okay, replace the ice maker.

Possible parts
Ice maker, Freezer door gasket
27 E

Pantry drawer air damper heater failure

Check/Repair

Unplug the refrigerator and pull out the pantry drawer. Check the pantry drawer air damper motor wire harness connection. The air damper heater wires are included in the air damper motor wire harness. Reconnect the air damper motor wire harness if it's loose. Using a multimeter, check resistance through the air damper heater (connected to the black and brown wires). The meter should measure about 135 ohms through the air damper heater. Replace the pantry drawer air damper motor if the meter measures infinite resistance through the air damper heater. The air damper heater is included with the pantry drawer air damper motor and isn't available as a separate component. If the meter measures near 135 ohms through the damper heater, plug the pantry drawer air damper motor wiring harness back in and check the damper heater wiring connections to the electronic control board (black and brown wires on CN77). Reconnect the wires if they're loose. If the wiring connections are okay, check resistance through the black and brown air damper heater wires. If the meter measures near 135 ohms through the damper heater wires, replace the electronic control board because it isn't sending voltage to the air damper heater or the control board isn't detecting the feedback signal from the air damper heater accurately. If the meter measures infinite resistance through the air damper heater wires, find and repair the wiring break in the air damper heater wires.

Possible parts
Pantry drawer air damper motor, Electronic control board
33 E

Ice maker fill tube heater failure

Check/Repair

Unplug the refrigerator and remove the electronic control board cover. Disconnect the CN79 plug from the control board. Using a multimeter, measure resistance through the yellow and pink wires on the CN79 plug. The yellow and pink wires connect to the ice maker fill tube heater. The meter should measure around 102 ohms. If the meter measures correct resistance, replace the electronic control board because it's not detecting the correct resistance through the ice maker fill tube heater circuit. If the meter measures infinite resistance, check resistance directly at the ice maker fill tube heater. Replace the ice maker fill tube and heater if the meter measures infinite resistance directly at the ice maker fill tube heater. If the meter measures around 102 ohms directly at the fill tube heater, find and repair the wiring break between the ice maker fill tube heater and the electronic control board.

Possible parts
Ice maker fill tube and heater, Electronic control board
41 E or Pc Er

Communication error between the control panel and electronic control board

Check/Repair

Unplug the refrigerator and check the wire harness connections between the control panel and the electronic control board. Reconnect any loose wires. If wiring connections are sound, you'll likely need to replace the electronic control board. If the problem continues, replace the control panel.

Possible parts
Electronic control board, Control panel
81 E

Compressor failed to start

Check/Repair

Unplug the refrigerator and check the wire harness connections between the inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and repair the compressor failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts
82 E

Inverter board failure

Check/Repair

Unplug the refrigerator and check wire harness connections between the electronic control board and inverter control board. Reconnect any loose wires. Check wiring connections between the inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If all wiring connections are okay, call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage check to determine the cause of the problem.

Possible parts
83 E

Compressor is drawing abnormal current

Check/Repair

Unplug the refrigerator and check the wire harness connections between the refrigerator inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and attempt to repair the failure. The technician will need to conduct live voltage and current checks to determine the cause of the problem.

Possible parts
84 E

Compressor locked

Check/Repair

Call a service technician to diagnose and repair this failure. The technician will likely need to replace the compressor. That repair requires the recovery and recharge of refrigerant.

Possible parts
85 E

Voltage supply to the compressor is too low

Check/Repair

Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts
86 E

Voltage supply to the compressor is too high

Check/Repair

Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts

Symptoms common to all refrigerators

Choose a symptom to see related refrigerator repairs.

Main causes: leaky door gasket, defrost system failure, evaporator fan not running, dirty condenser coils, condenser fan not running
Main causes: blocked air vents, compressor problems, condenser or evaporator fan not working, control system failure, sensor problems
Main causes: jammed ice cubes, broken ice maker assembly, dirty water filter, kinked water line, bad water valve, freezer not cold enough
Main causes: water valve leaking, frozen or broken defrost drain tube, overflowing drain pan, cracked water system tubing, leaking door seal
Things to do: clean condenser coils, replace the water filter, clean the interior, adjust doors to prevent air leaks, clean the drain pan
Main causes: damaged door seal, faulty defrost sensor or bi-metal thermostat, broken defrost heater, bad defrost timer or control board
Main causes: control board or cold control failure, broken compressor start relay, compressor motor failure, defrost timer problems
Main causes: blocked vents, defrost system problems, evaporator fan failure, dirty condenser coils, bad sensors, condenser fan not working

Repair guides common to all refrigerators

These step-by-step repair guides will help you safely fix what’s broken on your refrigerator.

How to replace a refrigerator temperature control board

If the temperature in your refrigerator doesn't match the temperature you set, the problem could be the temperature control board—a service technician can give you a definite diagnosis. If the board is at fault, follow these steps to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
July 20, 2015
By Lyle Weischwill
How to clean refrigerator condenser coils

Help your refrigerator run more efficiently by cleaning the condenser coils. It's easy and takes just a few minutes.

Repair difficulty
Time required
 15 minutes or less
July 20, 2015
By Lyle Weischwill
How to replace a refrigerator water valve

Replace the water valve that feeds water to the ice maker and water dispenser if it no longer controls the flow of water.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all refrigerators

Use the advice and tips in these articles and videos to get the most out of your refrigerator.

May 23, 2016

Diagnosing refrigerator thermistor problems video

By Sears PartsDirect staff

If your refrigerator isn't cooling at the right temperature, the problem could be the thermistor. Here's how to check.

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How to purge air from a refrigerator water dispenser video

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Follow the steps in this video to remove air from the water line connected to your refrigerator's water dispenser so the water dispenses smoothly.

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Troubleshooting an Er If error code on a refrigerator video

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Learn how to fix your refrigerator if it's displaying an Er If error code.