GE refrigerator error codes

GE

These error code explanations can help you diagnose a problem with your GE refrigerator. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for refrigerators, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.

Error Code
Condition
DIY advice
FF

Check frozen foods for thawing

Check/Repair

Freezer temperature has been above normal for more than 2 hours. Make sure that the refrigerator and freezer doors are closed properly. Replace the door gaskets if damaged. Press the System Check button to clear the error code and check for other system failures. If the PF code appears, then the FF code was likely caused by a power failure. Keep the refrigerator and freezer doors closed as much as possible to allow the interior temperatures to recover.

How-to help
Possible parts
Door gasket
PF

Power has been interrupted

Check/Repair

Make sure that the power cord is properly plugged into the electrical outlet. Replace the power cord if damaged. Check the condition of food in the refrigerator and freezer compartments. Discard any spoiled food. Press the System Check button to clear the error code and check for other failures.

Possible parts
Power cord
CI

Ice maker not operating properly

Check/Repair

Clear jammed ice cubes from the ice mold. If the ice mold isn't filling with water, restore the water supply to the ice maker. If you turned off the water intentionally, also turn off the ice. Press the System Check button to clear the error code and check for other system failures. If the CI code reappears, replace the ice maker assembly.

Possible parts
Ice maker assembly
dE

Defrost system error

Check/Repair

The defrost cycle has not run for more than 48 hours. Unplug the refrigerator and reconnect any loose wires in the defrost system. Replace the wire harness if damaged. Replace the defrost heater if damaged. It may be normal for the refrigerator to operate without defrosting for more than 48 hours when operating in a space that's below 55 degrees F. Reset the code by pressing the System Check button.

How-to help
Possible parts
Defrost system components
CC

Freezer temperature is too warm

Check/Repair

Freezer temperature has been above normal for more than 2 hours. Adjust the controls according to the instructions in your owner's manual. Close the refrigerator and freezer doors completely. Replace the door gaskets if damaged. Press the System Check button to clear the error code and check for other system failures.

How-to help
Possible parts
Door gasket

Symptoms common to all refrigerators

Choose a symptom to see related refrigerator repairs.

Main causes: leaky door gasket, defrost system failure, evaporator fan not running, dirty condenser coils, condenser fan not running
Main causes: blocked air vents, compressor problems, condenser or evaporator fan not working, control system failure, sensor problems
Main causes: jammed ice cubes, broken ice maker assembly, dirty water filter, kinked water line, bad water valve, freezer not cold enough
Main causes: water valve leaking, frozen or broken defrost drain tube, overflowing drain pan, cracked water system tubing, leaking door seal
Things to do: clean condenser coils, replace the water filter, clean the interior, adjust doors to prevent air leaks, clean the drain pan
Main causes: damaged door seal, faulty defrost sensor or bi-metal thermostat, broken defrost heater, bad defrost timer or control board
Main causes: control board or cold control failure, broken compressor start relay, compressor motor failure, defrost timer problems
Main causes: blocked vents, defrost system problems, evaporator fan failure, dirty condenser coils, bad sensors, condenser fan not working

Repair guides common to all refrigerators

These step-by-step repair guides will help you safely fix what’s broken on your refrigerator.

How to replace a refrigerator temperature control board

If the temperature in your refrigerator doesn't match the temperature you set, the problem could be the temperature control board—a service technician can give you a definite diagnosis. If the board is at fault, follow these steps to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
July 20, 2015
By Lyle Weischwill
How to clean refrigerator condenser coils

Help your refrigerator run more efficiently by cleaning the condenser coils. It's easy and takes just a few minutes.

Repair difficulty
Time required
 15 minutes or less
July 20, 2015
By Lyle Weischwill
How to replace a refrigerator water valve

Replace the water valve that feeds water to the ice maker and water dispenser if it no longer controls the flow of water.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all refrigerators

Use the advice and tips in these articles and videos to get the most out of your refrigerator.

May 23, 2016

Diagnosing refrigerator thermistor problems video

By Sears PartsDirect staff

If your refrigerator isn't cooling at the right temperature, the problem could be the thermistor. Here's how to check.

January 27, 2016

How to purge air from a refrigerator water dispenser video

By Sears PartsDirect staff

Follow the steps in this video to remove air from the water line connected to your refrigerator's water dispenser so the water dispenses smoothly.

January 18, 2016

Troubleshooting an Er If error code on a refrigerator video

By Sears PartsDirect staff

Learn how to fix your refrigerator if it's displaying an Er If error code.