April 19, 2023

Kenmore 790 model induction cooktop error codes

Kenmore

These error code explanations can help you diagnose a problem with your Kenmore induction cooktop with a model number beginning with 790. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for cooktops, as well as other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your cooktop.

Error Code
Condition
DIY advice
2

Left front element Down key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
3

Left front element Up key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
4

Left front element On/Off key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
6

Left rear element Down key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
7

Left rear element Up key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
8

Left rear element On/Off key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the left-side touch control board.

Possible parts
Electronic control board
10

Right rear element Down key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
11

Right rear element Up key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
12

Right rear element On/Off key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
14

Right front element Down key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
15

Right front element Up key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
16

Right front element On/Off key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the right-side touch control board.

Possible parts
Electronic control board
21

Timer Down key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.

Possible parts
Electronic control board
22

Timer Up key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.

Possible parts
Electronic control board
23

Warm (Keep Warm) key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.

Possible parts
Electronic control board
24

Lock key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.

Possible parts
Electronic control board
25

Power (Main Power) key is defective

Check/Repair

Disconnect power. Test wire harness cables and connections. If the connections are good, replace the center touch control board.

Possible parts
Electronic control board
30

Improper power supply (high voltage) or internal wiring failure

Check/Repair

Disconnect power. Check the power supply wiring. Have an electrician check the supply voltage. If the connections are good and the voltage is normal, the main power control board or filter control board is defective.

Possible parts
Electronic control board
31

Power Level Failure

Check/Repair

Disconnect power. Check the blue and black wire harness that connects the main power control board and the filter control board. If the connections are good, one or both of the control boards is defective.

Possible parts
Electronic control board
32

Low voltage output from the 12-volt power supply on the filter control board

Check/Repair

Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the filter control board.

Possible parts
Electronic control board
33

Improper voltage output from the filter control board

Check/Repair

Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the filter control board.

Possible parts
Electronic control board
34

Communication failure between the filter control board and the main power control board

Check/Repair

Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.

Possible parts
Electronic control board
35

Improper power supply voltage (low voltage) or failed wiring connections

Check/Repair

Disconnect power. Check the power supply wiring. Have an electrician check the supply voltage. If the connections are good and the voltage is normal, the main power control board or filter control board is defective.

Possible parts
Electronic control board
36

Communication error between the main power control board and the filter control board

Check/Repair

Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.

Possible parts
Electronic control board
39

Touch control board software incompatible with the filter control board after a new touch control board is installed

Check/Repair

Shut off power for 1 minute and then restore power. If the code returns, disconnect power and replace the touch control board. Check the part number for accuracy when reordering the touch control board.

Possible parts
Electronic control board
40

Communication error between the main power control board and the filter control board

Check/Repair

Disconnect power. Check the wire harness connections on the filter control board and the main power control board. If the connections are good, replace the main power control board. If problem persists, replace the filter control board.

Possible parts
Electronic control board
51

Left front temperature sensor failure

Check/Repair

Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.

Possible parts
Surface element, Electronic control board
52

Left rear temperature sensor failure

Check/Repair

Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.

Possible parts
Surface element, Electronic control board
53

Right rear temperature sensor failure

Check/Repair

Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.

Possible parts
Surface element, Electronic control board
54

Right front temperature sensor failure

Check/Repair

Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.

Possible parts
Surface element, Electronic control board
H in the display when element off and cold

Element temperature sensor is defective

Check/Repair

Disconnect power. Test the element temperature sensor resistance with a volt/ohm meter. Resistance should measure about 1000 ohms at room temperature. If the sensor is defective, replace the element, which includes the sensor. If the resistance is normal, replace the power generator control board.

Possible parts
Surface element, Electronic control board
Multiple codes

Disconnected wires

Check/Repair

Disconnect power. Check for disconnected wires between the control boards and components.

Possible parts
Wire harness

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