GE Profile cooktop error codes

GE Profile

These error code explanations can help you diagnose a problem with your GE Profile cooktop. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for cooktops, as well as other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your cooktop.

Error Code
Condition
DIY advice
Ec

Water or food is on the key panel

Check/Repair

The touch panel control board detects food or water on the touch key panel. Clean the panel. If the code persists when the key panel is clean, replace the touch panel control board.

Possible parts
Electronic control board
Eo

An element overheated or its temperature is increasing too fast

Check/Repair

Check if an empty pan is being heated. Check the vents for blockage. Disconnect power and then check the fan for an obstruction. Check the wiring connections on the electronic control boards. If the problem persists, replace the element.

Possible parts
Surface element
E5

Defective filter control board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, have an electrician verify that proper voltage is supplied to the cooktop. If voltage exceeds 208 volts replace the filter control board.

Possible parts
Electronic control board
E6

Defective generator control board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, have an electrician verify that proper voltage is supplied to the cooktop. If voltage exceeds 208 volts, replace the generator control board.

Possible parts
Electronic control board
E7

Unknown error in the system

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, disconnect power and check wiring connections between the control boards. If the wiring connections are good, replace the generator control board.

Possible parts
Electronic control board
E9

Defective temperature sensor or the rate of element temperature increase is too fast

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, disconnect power and check the wiring connection between the element temperature sensor and the Generator Control Board. If the wiring connections are good, replace the element (the sensor is a component on the element). If the problem persists, replace the generator control board.

Possible parts
Surface element, Electronic control board
Er20

Defective touch control board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, replace the touch control board.

Possible parts
Electronic control board
Er22

Defective touch control board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, replace the touch control board.

Possible parts
Electronic control board
Er39

Defective touch control board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, replace the touch control board.

Possible parts
Electronic control board
Er47

Communication failure in the ribbon cable between the Touch Control Board and the Filter Control Board

Check/Repair

Disconnect power for 30 seconds and then restore power. If the code returns, disconnect power and check the ribbon cable connections between the touch control board and the filter control board. If the connections are sound, replace the filter control board.

Possible parts
Electronic control board

Symptoms common to all cooktops

Choose a symptom to see related cooktop repairs.

Main causes: lack of electrical power, gas supply failure, bad pressure regulator, control system failure

Articles and videos common to all cooktops

Use the advice and tips in these articles and videos to get the most out of your cooktop.

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