JC Penny Office Parts — Browse All Models

Common JC Penney office equipment failures

• No power. Lack of power can be caused by a tripped overload switch in the equipment. Check for an overload switch and reset the switch if it's tripped. If you're unsure whether your equipment has an overload switch, check the owner's manual for information about switches in the equipment. A failed transformer, bad control board or faulty power cord can also prevent office equipment from powering up.
• Paper jam. Don't overload paper bins and refill paper bins when they're nearly empty to help prevent paper jams. Monitor the machine as it's running and clear any paper jams quickly to avoid equipment damage. Have a service technician remove jammed paper if you're unable to clear the paper jam yourself.
• Stuck button. A stuck button on the control panel can prevent the equipment from operating. Try to free up a stuck button by pressing firmly around the edges of the button. If you're unable to free up a stuck button, you'll likely need to replace the user interface or control panel. Have a service technician replace the control panel or user interface if you're unable to complete the repair yourself.

Steps for setting up your JC Penney printer

• Unpack the printer and remove all tape from covers and trays. Read the owner's manual instructions for setting up the printer.
• Connect the printer power cord and plug it into a working wall outlet.
• Turn on the printer and allow the printer to initialize.
• Connected the printer cable or USB cable to your computer.
• Select the "Add a printer" option on your computer and follow the instructions for the computer to set up printer communications.
• Print a test page to make sure the printer works properly.