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Troubleshooting your Craftsman washer when it doesn't drain

After the wash cycle ends and before the spin cycle starts, the water should drain from your washer. If water remains, first check for a kink or clog in the drain hose, a backup in the house drain system or an improperly installed drain hose. If the drain path is clear and the drain hose is properly installed, the drain pump might have failed or the water-level pressure switch might not sense how much water is in the washer. In a top-load washer, a failed lid switch can keep the washer from advancing to the drain and spin cycle. A failed timer or problem with the drive motor can also prevent a top-load washer from draining and spinning. On a front-load washer, a bad main electronic control board or failed motor control board can prevent the washer from draining and spinning.

Many washers won’t spin if they’re not level, so performing preventive maintenance checks that include leveling the washer may help you get your washer draining and spinning.

What to do when your Craftsman top-load washer won't fill

If your washer doesn't fill with water, first check that the house water supply to the washer is on. If it is, and the washer won't fill at all, the inlet valves might have failed. If the washer fills partially, the problem is likely with the temperature selector switch or water-level pressure switch. If the washer agitates without filling, then the pressure switch is likely broken because it’s detecting the full tub of water when the tub is empty. Our Troubleshooting a Direct-Drive Top-Load Washer that Won’t Fill Video provides detailed troubleshooting for diagnosing and fixing a KitchenAid top-load washer that won't fill.