Kenmore electronic control model freezer error codes


These error code explanations can help you diagnose a problem with your Kenmore freezer. For repair how-to help, visit the repair help section, which includes repair help for freezers, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your freezer.

Error Code
DIY advice

Stuck key on the control


Unplug the freezer for 1 minute to reset the electronic control board and then plug the freezer back in. If the code returns, replace the user interface control.

How-to help
Possible parts
User interface control
E8 or E9

Thermistor is defective


The thermistor is the temperature sensor inside the freezer. Unplug the freezer and check the thermistor wire harness for damage or a loose connection. If the wire harness is okay, replace the thermistor.

How-to help
Possible parts
Thermistor, Wire harness
. (Decimal point only in the display)

Showroom display mode


In the showroom display mode, all buttons operate and the interior light works. No alarms sound. To exit the showroom display mode, unplug the freezer. Press and hold the Up and Down arrows at the same time while plugging the outlet cord back in.

Possible parts

Control lock is on


Press and hold the Alarm Reset button for 3 seconds to disable the control lock.

Possible parts

Freezer is turned off


Press the Up arrow 3 times to display the #1 setting. Continue pressing the up arrow to choose the setting you want.

Possible parts

Symptoms common to all freestanding freezers

Choose a symptom to see related freezer repairs.

Main causes: lack of power, bad compressor, refrigerant leak, bad thermistor, defrost system failure, dirty condenser coils, control failure
Main causes: leaky door or lid gasket, broken defrost heater, bad defrost bi-metal thermostat, defrost control failure, faulty compressor
Main causes: dirty condenser coils, condenser fan failure, dirty bottom front grill, leaky door or lid gasket
Main causes: burned out light bulb, bad door or lid switch, faulty LED light board, wiring failure, control system failure
Main causes: damaged door or lid gasket, cracked cabinet liner, bad defrost bi-metal thermostat, broken defrost heater, bad defrost timer
Main causes: lack of power, control system failure, broken compressor start relay, locked up compressor, compressor motor failure
Main causes: compressor failure, no refrigerant, faulty sensor, control failure, broken defrost heater, bad defrost bi-metal thermostat
Main causes: excessive frost, bad defrost heater, bad defrost bi-metal, control system failure, low refrigerant charge, compressor problems

Articles and videos common to all freestanding freezers

Use the advice and tips in these articles and videos to get the most out of your freezer.

January 27, 2015

7 tips to prevent freezer burn

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See how you can save frozen food from freezer burn.

December 15, 2014

5 tips for finding food in the freezer faster

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November 1, 2014

Freezer common questions

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Benefit from other people's experience by checking on these frequently asked questions about freezers.