This step-by-step DIY repair guide shows how to replace the ice dispenser motor in a side-by-side refrigerator. The dispenser motor is in the freezer door under the ice bucket and is controlled by a circuit board in the dispenser assembly. When you press the dispenser paddle or lever, the dispenser motor turns, pushing ice down the dispenser ice chute. If the refrigerator isn't dispensing ice because the motor doesn't rotate when activated, replace the ice dispenser motor with a manufacturer-approved replacement part.

This repair procedure is for Kenmore, Whirlpool and KitchenAid side-by-side refrigerators.

Quick links

Instructions

Tools required

Slot screwdriver

1/4-inch nut driver

Work gloves

Repair difficulty

Time required

45 minutes or less

Instructions

01.
Disconnect the electrical power
Safely store any food that could deteriorate while the refrigerator is shut off, and then unplug the refrigerator or shut off the circuit breaker for the refrigerator.
02.
Remove the drip tray from the dispenser
Slide the bottom drip tray out until it stops at the locking tabs. Lift the back of the tray to free the lock. Slide the drip tray out.
PHOTO: Remove the drip tray.
03.
Pull out the dispenser housing
Remove the 2 screws at the back of the dispenser housing. To remove it, carefully pull on the bottom of the housing while lifting the top.
PHOTO: Remove the dispenser housing base screws.
PHOTO: Pull the dispenser housing out.
04.
Disconnect the wires
Release the locking tab and disconnect the wires from the back of the dispenser housing. Remove the dispenser housing.
Tip: If your model has a green ground wire, disconnect it.
PHOTO: Turn the dispenser housing around to access the wiring connections.
PHOTO: Disconnect the wires.
05.
Remove the screws from the dispenser motor
Lift the plastic flap that covers the dispenser motor and tape it out of the way. Remove the screws from the bracket that holds the dispenser motor in place.
PHOTO: Lift the plastic cover.
PHOTO: Remove the motor mounting screws.
06.
Remove the dispenser motor
Raise the metal auger shaft. Pull the motor out of the housing. Use a slot screwdriver to release the locking tab on the wire harness connection.
Pull the wire harness out of the receptacle on the dispenser motor. Remove the motor from the door.
Tip: If your replacement dispenser motor doesn't have a new mounting bracket, save the old one for reuse.
PHOTO: Raise the metal auger shaft.
PHOTO: Pull the motor out.
PHOTO: Disconnect the wire harness.
07.
Install the new dispenser motor
Plug the wire harness into the new dispenser motor. Lift the auger shaft and slide the motor into the housing. Drop the auger shaft into the new dispenser motor and secure the motor in the housing with the mounting screws.
Reposition the plastic flap.
08.
Reconnect the wire harness on the back of the dispenser housing
Reconnect the wire harness to the back of the dispenser housing. Push the dispenser housing into the door and secure it with the 2 mounting screws.
Tip: If your model has a green ground wire, reconnect it.
09.
Restore electrical power
Push the drip tray into place and snap it into the locking tabs. Plug in the refrigerator or turn on the house circuit breaker to restore power.

Warning: Undertaking repairs to appliances can be hazardous. Use the proper tools and safety equipment noted in the guide and follow all instructions. Do not proceed until you are confident that you understand all of the steps and are capable of completing the repair. Some repairs should only be performed by a qualified technician.