Range Hood Touch Control Board WPW10370009

Not from Sears PartsDirect

The part was exactly what I needed but the customer service and communications from Sears Parts Direct was horrible. First of all, the website showed the part was in stock and had a 2-day delivery window. Once the order was placed, I was informed the part was not in stock and had to be back ordered from the manufacturer. I requested the order be canceled within 2 business days of placing the order and was told my account would be credited. With no follow up communication from Sears, I called back to find out from customer service that my account had not been credited, and I was then told that the order was not cancelable because it was a special order. What the heck SPD, your website showed this to be an in-stock item. I could go on and on about the lack of communication and the horrible customer service from this company. I WILL NEVER do business with Sears Parts Direct again.