This DIY repair guide explains how to replace the valve motor in a water softener. The valve motor moves the valve rotor that controls water flow during the softening and regeneration cycles. If the valve motor stops working, the rotor won't move. You'll notice that the water isn't soft and the softener isn't using up salt. Replace a broken valve motor with the manufacturer-approved replacement part.
Use this repair guide and video to replace the valve motor in Kenmore, Whirlpool and GE water softeners.
Replacing a water softener valve motor video.
Disconnect electrical power
Unplug the water softener to disconnect power.
Remove the top cover
Open the lid and release the 2 front clips on the cover.
Lift the front of the cover up and push it back to release the rear tabs.
Pull the top cover off.
Open the lid.
Release the front clips.
Remove the top cover.
Remove the valve motor
Remove the screws holding the valve motor to the top of the valve assembly.
Unplug the wires connecting the valve motor to the timer.
Lift the valve motor off of the valve assembly
Remove the valve motor screws.
Unplug the motor wire harness.
Lift off the valve motor.
Install the new valve motor
Mount the new valve motor to the valve assembly using the mounting screws.
Plug the valve motor wire in.
Reinstall the top cover
Position the back of the top cover into the rear tabs and then push the front of the top cover down into the front locking clips.
Close the lid.
Reinstall the top cover.
Plug the power cord back in.
The valve motor rotates the valve rotor to operate the water softener. If the valve motor fails, follow these steps to replace the valve motor.
The timer is the control board you use to program the water softener. If the timer isn’t accepting commands when you push the buttons or if the display won’t power up, replace the timer.
Learn how to use a multimeter to check for wiring problems in an appliance that's not working
Learn how to decipher symbols so you can buy the right part for your problem.