Kenmore Washer Tub Water Inlet Hose Assembly 12638100003003

Kenmore Washer Tub Water inlet Hose. The rating is '0'

I ordered a hot and cold water hose for my washing machine, but the representative processed and shipped the wrong part. I still have not received a full refund for this mistake. The biggest issue is the lack of phone support. Customers should be able to speak with a live representative instead of relying solely on a text chat. Before placing the order, I asked the representative multiple times to confirm that it was the correct part, and each time I was assured that it was. Despite those assurances, I received the wrong item, which has been frustrating and time-consuming to resolve.