Water Softener: Why isn't my water softener meter working?
A broken water flow meter or faulty timer can prevent the water softener display from showing water usage. Also, you'll notice the water softener water flow indicator not working when water softener is bypassed.
Check the bypass valve position first when you see the water softener water flow indicator not working. Move the bypass valve to the service position to send water through the softener if you find the valve in the bypass position.
If the water softener isn't bypassed, then the water flow meter could be stuck or broken.
Follow these troubleshooting steps to fix the problem:
Check water flow using the diagnostic test cycle as described in the owner's manual.
If the water flow meter fails to detect water flow in the diagnostic test cycle, then the water flow meter's turbine could be jammed or broken. Unplug the water softener and shut off the water supply to the softener. Pull off the bypass valve assembly to access the water flow meter turbine. Inspect the turbine and replace it if it's jammed or broken.
If the water flow meter turbine is okay, check the wire harness for damage between the flow meter's sensor and the timer and replace the wire harness if damaged.
If the flow meter's wire harness is okay, then a faulty flow meter sensor or a failed timer is preventing the display from showing water flow. There's no way to test the flow meter sensor so you won't be able to determine whether the sensor or the timer is at fault. Replace the sensor because it costs less than the timer.
If the timer still doesn't detect water flow after replacing the flow meter sensor, replace the timer.
THESE REPAIRS MAY HELP SOLVE YOUR WATER SOFTENER PROBLEM
Replace the water softener water flow meter
The water flow meter measures water usage. A defective water flow meter won't detect water flow. Replace the water flow meter if it won't detect water flow when water moves through the softener.
Water softener water flow meter
Replace the water softener timer
The timer is an electronic control board that lets you program the water softener. The timer also controls the functions such as water softening and flushing the resin filter. Replace the timer if it fails to control the water softener's functions.
Water softener timer
How to replace a water softener timer
If your water softener control panel does nothing when you press a button, or if the control panel won't come on at all, the timer might be broken. This step-by-step repair guide and video show how to replace a water softener timer in just 15 minutes.
Symptoms for water softeners
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Repair guides for water softeners
These step-by-step repair guides will help you safely fix what’s broken on your water softener.
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How to replace a water softener timer
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Articles and videos for water softeners
Use the advice and tips in these articles and videos to get the most out of your water softener.
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