Get free shipping on your order, with any water filter subscription. Find my filter

Open Hamburger Menu
Sears Parts Direct
Tips to find your model number

Replacing dishrack track rollers on Kenmore 665-series and Whirlpool dishwashers video

less than a minute readMar 09Lyle Weischwill

If you can’t slide the upper dishrack out of your Kenmore 665-Series or Whirlpool dishwasher, there’s a good chance the rack’s track roller is broken. Replacing a broken track roller in these dishwashers isn’t as easy as removing a couple of screws and mounting a new track roller to the side of the dishwasher tub—you have to pull the dishwasher out of the cabinet to reach the track roller screws so you can remove and replace the broken track roller.

The entire repair may take up to an hour to complete. This video guides you through the complete process.

For more dishwasher troubleshooting advice, step-by-step repair guides and error code charts, check out our DIY repair page.


Remove the upper dishrack and rail

  1. Remove each rack stop by pressing the rack stop release tab and pulling the rack stop off the inside track of the rail. If your dishwasher has different rack stops, follow the instructions in the owner’s manual for your model to remove the rack stop.

  2. Pull the upper dishrack out and set it aside.

  3. Remove the rear rail track stop and then pull out the rail.

Pull the dishwasher out of the cabinet

  1. Shut off the house circuit breaker to disconnect electrical power.

  2. Close the water supply valve for the dishwasher.

  3. Release the drain hose from the garbage disposal or sink drain connection.

  4. Remove the bottom front access panel and toe panel.

  5. Place a towel under the water line connection on the water inlet valve. Disconnect the water line and wipe up any spills.

  6. If the power cord plugs into an electrical outlet, unplug the cord and place the power cord so it moves freely when you pull out the dishwasher.  If your power cord is hard-wired into the junction box, remove the junction box cover and disconnect the supply wires. Remove the strain relief nut to release the power cable from the junction box.

  7. If your floor is wood or vinyl, use cardboard to protect it from scratches.

  8. Pull out the dishwasher.

Install the new track roller assembly

  1. Remove the screws that secure the track roller assembly to the dishwasher tub, and then pull out the broken track roller assembly.

  2. Transfer the gaskets from the broken track roller assembly to the new track roller assembly. Replace any torn or damaged gaskets.

  3. Position the new track roller assembly on the washer tub and reinstall the mounting screws. Tighten the mounting screws firmly but don’t overtighten them.

Reinstall the dishwasher in the cabinet

  1. Carefully push the dishwasher back into the cabinet enclosure.

  2. Reconnect the water line to the water inlet valve.

  3. Open the water supply valve.

  4. Check the connection on the water inlet valve and tighten the fitting if you find leaks.

  5. Reconnect the drain line to the garbage disposal or sink drain.

  6. Plug the power cord into the electrical outlet or push the power cable into the junction box and reinstall the strain relief nut. Reconnect the wires in the junction box and reinstall the junction box cover.

  7. Position the toe panel on the dishwasher and then position the access panel in front of the toe panel. Insert and firmly tighten the screws.

  8. Reset the house circuit breaker to restore electrical power.

Reinstall the upper dishrack and rail

  1. Slide the track rail into the rollers and reinstall the rear rail track stop.

  2. Insert the upper dishrack into the track rails and reinstall the front rack stops.

There, now the dishrack slides in and out easily! For more dishwasher videos, check out the Sears PartsDirect You Tube channel. Subscribe and we’ll let you know when we post new videos.