January 14, 2019

Replacing a dishrack track roller on Kenmore 587-series and Frigidaire dishwashers video

By Sears PartsDirect staff
Replacing a dishrack track roller on Kenmore 587-series or Frigidaire dishwashers.
Replacing a dishrack track roller on Kenmore 587-series or Frigidaire dishwashers.

A dishwasher rack that won’t slide because the track roller is broken can be annoying when you’re trying to load the dishwasher. This video shows you how to fix the broken track roller quickly on Kenmore 587-Series or Frigidaire dishwashers and get the dishrack sliding easily again.

For more dishwasher troubleshooting advice, step-by-step repair guides and error code charts, check out our Dishwasher DIY repair help page.

You’ll need a Torx screwdriver for this repair.

How to replace the dishwasher track roller

  1. Pull the upper dishrack out of the dishwasher a few inches. To remove each front rack stop, pull down on the bottom tab, then pull the front of the stop outward and slide the stop up and off the rail.

  2. Remove the back dishrack stop from the rail with the broken roller. Remove the back stop the same way you removed the front stop.

  3. Slide the rail out of the dishwasher.

  4. Use a T25-size Torx screwdriver to remove the screw that holds the rack roller to the side of the tub. Pull out the broken roller.

  5. Install the new track roller, screw and washer on the side of the tub by tightening the screw firmly just until it stops. Overtightening the screw can crack the side of a plastic tub.

  6. Check track roller rotation and slightly loosen the screw if necessary so the roller rotates smoothly.

  7. Reinstall the rail and back dishrack stop.

  8. Insert the upper dishrack in the tracks and reinstall the front rack stops. Now your dishrack should move in and out of the dishwasher easily.

Check out other repair videos on the Sears PartsDirect YouTube channel. Subscribe and we’ll let you know when we post new videos.

Symptoms common to all dishwashers

Choose a symptom to see related dishwasher repairs.

Main causes: improper loading, low water temperature, improper detergent dosage, detergent dispenser failure, spray arm or pump problems
Main cause: damaged rack height adjuster
Main causes: water supply problem, stuck overfill float, clogged water inlet valve screen, water inlet valve failure
Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan failure
Main causes: broken door spring, detergent dispenser failure, cabinet mounting brackets loose or broken
Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure, wiring problem
Main causes: damaged or stuck spray arm, leaking door seal, damaged door hinge, leaky heating element water seal, cracked water supply line
Main causes: broken door latch, tripped circuit breaker, broken heating element, faulty vent fan, sensor failure, control system problem
Main causes: clogged kitchen sink drain, clogged drain hose, drain check valve damaged, drain pump failure, control system problem

Repair guides common to all dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

October 1, 2016
By Lyle Weischwill
How to replace a dishwasher vent and fan assembly

If the control panel goes blank, the fan could be to blame. Replace the vent and fan assembly using these steps.

Repair difficulty
Time required
 30 minutes or less
April 1, 2014
By Lyle Weischwill
How to replace a dishwasher door outer panel

If your dishwasher door is dented or you want it to match your cabinets or other appliances, this guide shows how to replace the dishwasher outer door panel.

Repair difficulty
Time required
 15 minutes or less
April 1, 2014
By Lyle Weischwill
How to replace a dishwasher control panel

Learn how to replace a dishwasher control panel. Learn which tools and parts you need and get step-by-step instructions.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

June 17, 2019

Dishwasher not cleaning dishes video

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These tips will help your dishwasher clean your dishes better.

September 20, 2016

How to refasten a dishwasher to the cabinet video

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Learn how to anchor your dishwasher so it doesn't tilt forward.

January 16, 2015

How to fix rust spots on a dishwasher dishrack video

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It’s easy to get a newer looking dishrack!