How to check water hardness and water softener tips video
This video from Sears PartsDirect shows how to check whether your tap water is hard or soft. If your water seems too hard even though you have a water softener installed, you can try this simple test to see if your water softener has a problem. We’ll also walk you through a few troubleshooting tips to get your water softener working correctly.
For additional water softener repair help, check out our DIY water softener repair section for repair guides, articles, videos, answers to the most frequently asked questions and troubleshooting tips.
Supplies you'll need
2 clear plastic containers with lids
Measuring cup
Felt-tip marker
Liquid dishwashing soap
Water softener salt (if necessary)
Conduct a water hardness test
Hi, this is Wayne with Sears PartsDirect with a tip on how to check your water softener. Maybe you've noticed that the dishes aren't coming out as clean as they used to. Well, before you condemn that dishwasher, let's run a little test.
Take two containers with lids. Pour two cups of water into each container, and draw a line at the water level. Be sure to label which is which. Now, pour that water out and let's get started.
Fill one container up to the mark with cold, softened water from your kitchen sink tap. Now, let's go outside for some hard water. Fill your second container to the mark with water from the hose or any other outside faucet that doesn't supply soft water.
Add a couple of drops of liquid dishwashing soap to each container. Put the lids on the containers, tight. Now shake these babies up real good. Now, take a look at your containers.
The soft water container should have more suds than the hard water container. Somewhere around an inch or so is normal for soft water.
Troubleshooting for no soft water
If you’re not seeing any suds in your soft water sample, here are a few simple things to check.
First, make sure that your water softener is plugged in and powered up. This may seem pretty obvious, but if you’re like me, you’ve tripped a circuit breaker a time or two….or three…or four.
Second, make sure your water softener has a good supply of salt. Salt doesn’t last forever.
And third, make sure the bypass valve is not set to bypass the water softener.
If none of those simple fixes work for you, the most common problem is a plugged venturi. You can clean the venturi, do a manual recharge and recheck your water hardness. This video will show you how to access that part and replace it if necessary.
Check out our other videos and be sure to subscribe to our YouTube channel.
Symptoms for water softeners
Choose a symptom to see related water softener repairs.
Main causes: faulty brine valve assembly, bad rotor valve…
Main causes: clogged drain hose, faulty rotor valve, leaky rotor valve seals…
Main causes: salt bridge inside the salt tank, bad timer, valve motor failure, faulty rotor valve, clogged venturi…
Main causes: loose water line connections, cracked water-carrying components, bad rotor valve seals…
Main causes: lack of electrical power, bad power transformer, faulty timer…
Main causes: empty salt tank, salt bridge, depleted resin, clogged or damaged venturi, broken rotor position switch, fai…
Main causes: broken resin tank screen, bad resin tank seals, cracked upper distributor in resin tank…
Main causes: broken water flow meter, faulty timer, water flow to softener is bypassed…
Repair guides for water softeners
These step-by-step repair guides will help you safely fix what’s broken on your water softener.
How to replace a water softener venturi
The venturi valve in your water softener draws brine water from the salt tank to the resin tank for regeneration. Follow…
How to replace a water softener rotor position switch
The rotor position switch detects the position of the valve rotor. If the rotor position switch fails, follow these step…
How to replace a water softener timer
The timer is the control board you use to program the water softener. If the timer isn’t accepting commands when you pus…
Articles and videos for water softeners
Use the advice and tips in these articles and videos to get the most out of your water softener.
Learn some of the most common symbols found in a wiring diagram and what they mean.…
Learn how to use a multimeter to check for wiring problems in an appliance that's not working…
Keeping a water softener clean inside and out improves operation and appearance.…