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Range Surface Burner Orifice 316527504

★★★★★★★★★★
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Part #316527504

Online Price
$18.49 | 
26% OFF 
MSRP: $25.00
In Stock
For ZIP codes near Edit
60-day return policy

Part Information

This surface burner orifice (part number 316527504) is for ranges.

Surface burner orifice 316527504 regulates the flow of gas coming from the surface burner valve.

Unplug the range and shut off the gas supply before installing this part. Wear work gloves to protect your hands.

Reviews

1-2 of 2 reviews
Nickrg
Wausau, WIReviews 1Votes 0
★★★★★★★★★★
• 5 years ago
Nickrg• 5 years ago
Very easy to install with the right tools.

Super easy to install with the right nut drivers.... could be difficult otherwise. Only reason it wasn't 5 stars is that 2 of the orifices were back ordered for a month! Otherwise very satisfied!

Mike
South Portland, MaineReviews 1Votes 0
★★★★★★★★★★
• 2 years ago
Mike• 2 years ago
Both the website and customer service are liars

Website showed what I needed in stock, and I paid extra for 2 day shipping. The next day, I get an update that my item wont be mailed for TWO WEEKS! I call customer support explaining I need piece ASAP, they say their site is incorrect and they don't actually have it in stock... they explain to me that despite showing a dozen+ in stock of the pieces I need, the website is habitually incorrect and never updated. I cancel my order with the representative, because the pieces I need are time-sensitive and I will get them elsewhere.

A few days later, I get an e-mail that one of my 3 piece shipped. What? I call customer service back, they say the previous rep did not cancel my order because orders cannot be cancelled one hour after they've been placed. After demanding a supervisor or manager, this rep claims they can cancel it and to expect a refund in 3 business days and to ship parts back if they show up. Ok.

A week later, I have no refund and then I get another e-mail confirmation that another part was shipped! I call customer service, BOTH of the prior two reps I spoke with on different days- DID NOT CANCEL MY ORDER! The third person claimed he did, but I had to dispute the charge with my credit card company because I had zero faith he would do it either. Honestly, the $80 refunded was hardly worth the headache.

0/10 lying customer service, would not recommend this scam site to ANYBODY

Response from Sears PartsDirect:
Social media • 2 years ago

Hello, thank you for your review! We are very sorry to hear how your experience went. You can contact our Sears Online Customer Service at: 1-800-697-3277 or 1-800-349-4358 if you have issues in the future. Hours of operation: 24 hours 7 days a week. Thank you

1-2 of 2 reviews