Freestanding Ice Maker: Not cutting ice

If the cutter grid isn't heating up and cutting the ice slab into cubes, unplug the ice maker and check the wire harness connections between the cutter grid and the electronic control board. Reconnect loose wires and repair broken wires. If the wires are okay, replace the cutter grid if its wires don't heat when activated. If you replace the cutter grid and it still doesn't heat, then you'll likely need to replace the electronic control board because the board isn't sending voltage to the cutter grid.

freestanding ice maker

These repairs may help solve your freestanding ice maker problem

Replace the ice maker electronic control board

Replace the ice maker electronic control board

The electronic control board manages the various ice maker functions such as filling, running the compressor, and harvesting the ice. If the electronic control board is not operating properly, replace it.

How to replace a freestanding ice maker electronic control board

If your freestanding ice maker stops making ice or doesn't work at all, the electronic control board could be the problem. This repair guide has step-by-step instructions for how to replace an ice maker electronic control board.

Repair difficulty
Time required
 45 minutes or less
Read more
Replace the ice maker cutter grid

Replace the ice maker cutter grid

The cutter grid is below the front of the evaporator plate. When the slab of ice slides off the evaporator plate onto the cutter grid, the wires of the cutter grid heat up and cut through the ice slab for form square cubes. If the wires of the cutter grid are broken or don't heat up, replace the cutter grid.

How to replace a freestanding ice maker cutter grid

If your freestanding ice maker sound like it's dropping ice but no ice cubes are in the bin, the cutter grid could be broken. This DIY repair guide shows how to replace an ice maker cutter grid in 15 minutes or less.

Repair difficulty
Time required
 15 minutes or less
Read more

Symptoms common to all freestanding ice makers

Choose a symptom to see related ice maker repairs.

Main causes: failing compressor, bad condenser fan motor, faulty drain pump, bad recirculation pump, water supply problems, bad water valve
Main causes: dirty evaporator plate, untreated water supply, food items being stored in ice storage bin
Main causes: water supply problems, control board failure, weak recirculation pump, clogged water distributer, faulty cutting grid
Main causes: lack of electrical power, bad power cord, wiring failure, bad control board, faulty bin thermistor, bad evaporator thermistor
Main causes: bad bin thermistor, condenser fan failure, faulty control board
Main causes: wiring failure, broken cutting grid, faulty electronic control board
Main causes: bad electronic control board, water supply problems, faulty recirculation pump, sealed system failure, broken cutting grid
Main causes: cracked water supply line, leaky drain line, broken drain pump, cracked water reservoir, leaky ice bin

Repair guides common to all freestanding ice makers

These step-by-step repair guides will help you safely fix what’s broken on your ice maker.

How to replace a freestanding ice maker cutter grid

When the cutting grid is broken, ice cubes don’t drop into the ice bin. Use the steps in this repair guide to replace a broken cutter grid.

Repair difficulty
Time required
 15 minutes or less
How to replace a freestanding ice maker electronic control board

When the electronic control board won’t activate the ice maker components, follow these steps to install a new one.

Repair difficulty
Time required
 45 minutes or less
How to replace a freestanding ice maker recirculation pump

If your ice maker isn’t making ice, the pump could be the problem. Here’s how to replace it.

Repair difficulty
Time required
 45 minutes or less

Articles and videos common to all freestanding ice makers

Use the advice and tips in these articles and videos to get the most out of your ice maker.

October 26, 2016

How to repair broken or damaged wires video

By Sears PartsDirect staff

Learn how to repair broken, frayed or damaged wires in your appliances.

January 18, 2016

How to use a multimeter to test electrical parts video

By Sears PartsDirect staff

Learn how to use a multimeter to check for wiring problems in an appliance that's not working

December 15, 2014

4 tips for better ice from an ice maker

By Sears PartsDirect staff

If your ice doesn't live up to your expectations, these tips can help.