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Why won't my freestanding ice maker cut the ice into cubes?

less than a minute readApr 19Lyle Weischwill
image of freestanding-ice-maker

If the cutter grid isn't heating up and cutting the ice slab into cubes, unplug the ice maker and check the wire harness connections between the cutter grid and the electronic control board. Reconnect loose wires and repair broken wires.

If the wires are okay, replace the cutter grid if its wires don't heat when activated. If you replace the cutter grid and it still doesn't heat, then you'll likely need to replace the electronic control board because the board isn't sending voltage to the cutter grid.


These repairs may help solve your freestanding-ice-maker problem

JC-IM-Replace-the-ice-maker-electronic-control-board

Replace the ice maker electronic control board

The electronic control board manages the various ice maker functions such as filling, running the compressor, and harvesting the ice. If the electronic control board is not operating properly, replace it.

Ice maker electronic control board

Find the required part specific to your product.
Jul 20
How to replace a freestanding ice maker electronic control board

If your freestanding ice maker stops making ice or doesn't work at all, the electronic control board…

Repair time and Difficulty

 45 minutes or less
JC-IM-Replace-the-ice-maker-cutter-grid

Replace the ice maker cutter grid

The cutter grid is below the front of the evaporator plate. When the slab of ice slides off the evaporator plate onto the cutter grid, the wires of the cutter grid heat up and cut through the ice slab for form square cubes. If the wires of the cutter grid are broken or don't heat up, replace the cutter grid.

Ice maker cutter grid

Find the required part specific to your product.
Jul 20
How to replace a freestanding ice maker cutter grid

If your freestanding ice maker sound like it's dropping ice but no ice cubes are in the bin, the cut…

Repair time and Difficulty

 15 minutes or less