Samsung RF265 and RS267 models side-by-side refrigerator error codes

Samsung

These error code explanations can help you diagnose a problem with Samsung RS265TD and RS267TD side-by-side refrigerators. For how-to information, visit the PartsDirect repair help section, which includes DIY help for major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.

This type of refrigerator displays an error code on the freezer and refrigerator temperature digital displays when the control detects a component failure. The freezer temperature display shows the number designation of the code and the refrigerator temperature display shows E.

When the control detects a communication error between the control panel and the electronic control board, the freezer temperature display shows Er and the refrigerator display shows Pc.

Refer to the chart below to find the cause of the error code and get troubleshooting advice to clear the code.

The refrigerator may work properly even though the control displays an error code. A power outage can sometimes cause the control to detect a problem and display a code. The control may continue to display the code even if the component failure no longer exists. To reset the display so it shows freezer and refrigerator temperatures, press and hold the Energy Saver and Lighting buttons simultaneously for 8 seconds. The error code will disappear and the display will resume normal operations.

If the code reappears on the display, follow the troubleshooting steps in the chart below to fix the problem being detected and clear the code.

If you cleared an error code from the display and encounter cooling problems in the refrigerator, the component problem that caused the code likely still exists even though you cleared the code. You can redisplay a detected error code by pressing and holding the Energy Saver and Lighting buttons simultaneously for 8 seconds. The display will chime and display the code for 30 seconds. The display will then revert back to showing freezer and refrigerator temperatures.

Follow the troubleshooting steps described for the code to fix the component failure and clear the code.

Error Code
Condition
DIY advice
1 E

Freezer temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the freezer temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (gray wire on pin 4 and yellow wire on pin 5 of CN40). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Freezer temperature sensor, Electronic control board
2 E

Refrigerator compartment temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the refrigerator compartment temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 11,700 ohms at 37 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (black wire and gray wire on CN40). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

How-to help
Possible parts
Refrigerator compartment temperature sensor, Electronic control board
4 E

Freezer evaporator defrost temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the freezer evaporator defrost temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (blue wire and gray wire on CN40). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Freezer evaporator defrost temperature sensor, Electronic control board
5 E

Refrigerator evaporator defrost temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the refrigerator evaporator defrost temperature sensor. Reconnect the refrigerator evaporator defrost temperature sensor wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature) and 13,290 ohms at 32 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (purple wire and gray wire on CN40). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Refrigerator evaporator defrost temperature sensor, Electronic control board
6 E

Ambient temperature sensor failure

Check/Repair

Unplug the refrigerator and check the wire harness connection on the ambient temperature sensor. Reconnect the wire harness if it's loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature). Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor's wire harness connections to the electronic control board (yellow wires on pins 1 and 2 of CN40). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor's wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you'll likely need to replace the electronic control board because it's not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.

Possible parts
Ambient temperature sensor, Electronic control board
21 E

Freezer evaporator fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the freezer evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the freezer evaporator fan wiring connections (yellow, gray and black wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the freezer evaporator fan.

Possible parts
Freezer evaporator fan
22 E

Refrigerator evaporator fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the refrigerator evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice buildup that can block fan blade rotation. Defrost any ice buildup from the evaporator. Check the refrigerator evaporator fan wiring connections (orange, gray and brown wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator evaporator fan.

How-to help
Possible parts
Refrigerator evaporator fan
23 E

Condenser fan failure

Check/Repair

Unplug the refrigerator and check the wire harness connections on the condenser fan. Reconnect any loose wires. Check for and remove an obstruction that could block the condenser fan blade from spinning. Check the condenser fan wiring connections (sky blue, gray and red wires) on the CN75 electronic control board connector. Reconnect any loose wires. If the wiring connections are okay, replace the refrigerator evaporator fan.

Possible parts
Condenser fan
24 E

Freezer evaporator defrost system failure

Check/Repair

Unplug the refrigerator and remove the electronic control board cover. Using a multimeter, check the resistance through the brown wire and the orange wire on the CN70 control board connector. If the meter measures about 66 ohms, then the defrost heater, bi-metal thermostat and thermal fuse are good. Check the freezer evaporator defrost temperature sensor as described in troubleshooting for the 4 E error code. Replace the freezer evaporator defrost temperature sensor if it’s bad. If the sensor is good, then you may need to replace the electronic control board because the board isn’t sending electric current to the defrost heater. If the meter measures infinite resistance through the brown and orange wires on CN70, then a wiring break or a failed component in the defrost circuit is preventing the defrost system from heating. First, check resistance through the defrost heater. The meter should measure about 66 ohms through the defrost heater. Replace the defrost heater if the meter measures infinite resistance through the defrost heater. If the defrost heater is good, check the resistance through the defrost bi-metal thermostat. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the bi-metal thermostat if the meter measures infinite resistance. If the defrost heater and bi-metal thermostat are both okay, check resistance through the thermal fuse. The meter should measure near 0 ohms of resistance through the thermal fuse. Replace the thermal fuse if the meter measure infinite resistance. If the defrost heater, bi-metal thermostat and thermal fuse are all good, find and repair the wiring break in the defrost circuit that’s preventing the defrost heater from getting electrical current through the defrost system circuit and causing the infinite resistance reading through the brown and orange wires on CN70.

Possible parts
Freezer defrost heater, Freezer defrost bi-metal thermostat, Freezer evaporator defrost temperature sensor, Electronic control board
25 E

Refrigerator evaporator defrost system failure

Check/Repair

Unplug the refrigerator and remove the electronic control board cover. Using a multimeter, check the resistance through the white wire and the orange wire on the CN70 control board connector. If the meter measures about 103 ohms, then the defrost heater, bi-metal thermostat and thermal fuse are good. Check the freezer evaporator defrost temperature sensor as described in troubleshooting for the 4 E error code. Replace the sensor if it's bad. If the freezer evaporator defrost temperature sensor is good, then you may need to replace the electronic control board because the board isn't sending electric current to the defrost heater. If the meter measures infinite resistance through the white and orange wires on CN70, then a wiring break or a failed component in the defrost circuit is preventing the defrost system from heating. First, check resistance through the defrost heater. The meter should measure about 103 ohms through the defrost heater. Replace the defrost heater if the meter measures infinite resistance through the defrost heater. If the defrost heater is good, check the resistance through the defrost bi-metal thermostat. The meter should measure near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the bi-metal thermostat if the meter measures infinite resistance. If the defrost heater and bi-metal thermostat are both okay, check resistance through the thermal fuse. The meter should measure near 0 ohms of resistance through the thermal fuse. Replace the thermal fuse if the meter measure infinite resistance. If the defrost heater, bi-metal thermostat and thermal fuse are all good, find and repair the wiring break in the defrost circuit that's preventing the defrost heater from getting electrical current through the defrost system circuit and causing the infinite resistance reading through the white and orange wires on CN70.

Possible parts
Refrigerator defrost heater, Refrigerator defrost bi-metal thermostat, Refrigerator evaporator defrost temperature sensor, Electronic control board
26 E

Ice maker failure

Check/Repair

Unplug the refrigerator and check the ice maker wire harness connection. Reconnect the wire harness plug if it's loose. If the wire harness connection is okay, check the ice maker wire harness connections on the electronic control board (CN90 connector). Reconnect the CN90 connector if it's loose. If the CN90 connector is plugged into the control board securely, replace the ice maker.

Possible parts
Ice maker
41 E or Pc Er

Communication error between the control panel and electronic control board

Check/Repair

Unplug the refrigerator and check the wire harness connections between the control panel and the electronic control board. Reconnect any loose wires. If wiring connections are sound, you'll likely need to replace the electronic control board. If the problem continues, replace the control panel.

How-to help
Possible parts
Electronic control board, Control panel
81 E

Compressor failed to start

Check/Repair

Unplug the refrigerator and check the wire harness connections between the inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and repair the compressor failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts
83 E

Compressor is drawing abnormal current

Check/Repair

Unplug the refrigerator and check the wire harness connections between the refrigerator inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and attempt to repair the failure. The technician will need to conduct live voltage and current checks to determine the cause of the problem.

Possible parts
84 E

Compressor locked

Check/Repair

Call a service technician to diagnose and repair this failure. The technician will likely need to replace the compressor. That repair requires the recovery and recharge of refrigerant.

Possible parts
85 E

Voltage supply to the compressor is too low

Check/Repair

Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts
86 E

Voltage supply to the compressor is too high

Check/Repair

Call a service technician to diagnose and repair the failure. The technician will need to conduct live voltage checks to determine the cause of the problem.

Possible parts

Symptoms common to all refrigerators

Choose a symptom to see related refrigerator repairs.

Main causes: leaky door gasket, defrost system failure, evaporator fan not running, dirty condenser coils, condenser fan not running
Main causes: blocked air vents, compressor problems, condenser or evaporator fan not working, control system failure, sensor problems
Main causes: jammed ice cubes, broken ice maker assembly, dirty water filter, kinked water line, bad water valve, freezer not cold enough
Main causes: water valve leaking, frozen or broken defrost drain tube, overflowing drain pan, cracked water system tubing, leaking door seal
Things to do: clean condenser coils, replace the water filter, clean the interior, adjust doors to prevent air leaks, clean the drain pan
Main causes: damaged door seal, faulty defrost sensor or bi-metal thermostat, broken defrost heater, bad defrost timer or control board
Main causes: control board or cold control failure, broken compressor start relay, compressor motor failure, defrost timer problems
Main causes: blocked vents, defrost system problems, evaporator fan failure, dirty condenser coils, bad sensors, condenser fan not working

Repair guides common to all refrigerators

These step-by-step repair guides will help you safely fix what’s broken on your refrigerator.

How to replace a refrigerator temperature control board

If the temperature in your refrigerator doesn't match the temperature you set, the problem could be the temperature control board—a service technician can give you a definite diagnosis. If the board is at fault, follow these steps to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
July 20, 2015
By Lyle Weischwill
How to clean refrigerator condenser coils

Help your refrigerator run more efficiently by cleaning the condenser coils. It's easy and takes just a few minutes.

Repair difficulty
Time required
 15 minutes or less
July 20, 2015
By Lyle Weischwill
How to replace a refrigerator water valve

Replace the water valve that feeds water to the ice maker and water dispenser if it no longer controls the flow of water.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all refrigerators

Use the advice and tips in these articles and videos to get the most out of your refrigerator.

May 23, 2016

Diagnosing refrigerator thermistor problems video

By Sears PartsDirect staff

If your refrigerator isn't cooling at the right temperature, the problem could be the thermistor. Here's how to check.

January 27, 2016

How to purge air from a refrigerator water dispenser video

By Sears PartsDirect staff

Follow the steps in this video to remove air from the water line connected to your refrigerator's water dispenser so the water dispenses smoothly.

January 18, 2016

Troubleshooting an Er If error code on a refrigerator video

By Sears PartsDirect staff

Learn how to fix your refrigerator if it's displaying an Er If error code.