Kenmore 796 model front-load washer error codes


These error code explanations can help you diagnose a problem with your Kenmore front load washer model 796.

When the control on your Kenmore front load washer model 796 detects a problem or part failure:

  • The washer stops and the control panel won't respond to button selections.

  • The error code that is associated with the problem or part failure blinks on the digital display.

  • The washer won't operate until you fix the replace or replace the failed part that caused the error code.

Follow the troubleshooting steps listed in the chart below to fix the Kenmore model 796 washer problem or find out which part failed.

If you need to replace parts, search for your model number to find a complete list of replacement parts for your washer.

For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more.

Error Code
DIY advice

Inlet water supply error


The initial expected water level isn't reached in 8 minutes or the final preset water level isn't reached in 25 minutes. Make sure that water supply faucets for the washer are open. Check the inlet water valves. If the valves are defective, replace the inlet water valve assembly. If the water valves are okay, replace the main electronic control board.

How-to help
Possible parts
Inlet water valve assembly, Main electronic control board

Unbalanced load


Make sure the washer is properly leveled. If the load is too small, it cannot be balanced. Add a towel or two (or more garments) to the load. Check the load to see if it's tangled. Heavy items mixed with light ones may not be able to be balanced properly. Adjust the load.


Drains slowly


Check the washer drain for a clog. Check the drain hose for a kink or restriction. Unplug the washer and check the wire harness connection between the electronic control board and the drain pump. Reconnect any loose wires or replace the wire harness if damaged. If the drain pump doesn't run when activated, replace it.

How-to help
Possible parts
Drain pump, wire harness

Water overflow error


The drain pump runs constantly when the FE error code is displayed. Check the inlet water valves to see if they shut off the water supply properly after the washer is filled. If the inlet water valves are defective, replace the inlet water valve assembly.

How-to help
Possible parts
Inlet water valve assembly

Water level sensor failure


Unplug the washer and check the wire harness connections between the water level sensor and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the water level sensor.

Possible parts
Water level sensor, wire harness

Door is open error


Unplug the washer. Check the door for an obstruction. If the door is damaged, replace any defective parts. If the door is closing properly, check the door lock/switch assembly wiring. If the wiring connections are okay, then you will usually need to replace the door lock/switch assembly.

How-to help
Possible parts
Door lock/switch assembly, Washer door components
tE or TE

Heating sensor error


Unplug the washer. Check the wiring connections on the drum thermistor (temperature sensor). Measure the resistance using a volt/ohm meter. It should measure around 40K ohms (40,000 ohms) at 85 degrees F. If the thermistor is defective, replace it. Check the heating element for damage. If the heating element is defective, replace it.

Possible parts
Drum Thermistor, Heating element

Locked drive motor error


Check the wire harness connections on the motor and the hall sensor (tachometer). Repair any wiring failures. If the wiring connections are okay, then check for damaged motor components. Replace any damaged motor components. If there are no problems found with the motor, then the hall sensor may need to be replaced.

How-to help
Possible parts
Drive motor components, Hall Sensor

EEPROM error on main electronic control board


The EEPROM (Electrically Erasable Programmable Read-Only Memory) on the control board is corrupted. Try to clear the code by unplugging the washer for 5 minutes. Restore power and see if the code clears. If not, then replace the main control board.

How-to help
Possible parts
Main electronic control board

Power Failure


A power failure occurred during the cycle. The cycle may not have completed properly. Start a new cycle.

Possible parts

Child Lock is on


The Child Lock control panel feature is enabled. The control won't accept selections while the Child Lock is on. To disable the Child Lock, press and hold the Child Lock button for 5 seconds.

Possible parts

Symptoms common to all washers

Choose a symptom to see related washer repairs.

Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in drain pump
Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system
Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control board or timer
Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board
Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interface board
Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water temperature sensor
Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspension component failure
Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lock or lid switch
Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve assembly

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