Kenmore 796 model front-load washer error codes
These error code explanations can help you diagnose a problem with your Kenmore front-load washer with a model number that starts with 796. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your washer.
Inlet water supply error
The initial expected water level isn't reached in 8 minutes or the final preset water level isn't reached in 25 minutes. Make sure that water supply faucets for the washer are open. Check the inlet water valves. If the valves are defective, replace the inlet water valve assembly. If the water valves are okay, replace the main electronic control board.
Make sure the washer is properly leveled. If the load is too small, it cannot be balanced. Add a towel or two (or more garments) to the load. Check the load to see if it's tangled. Heavy items mixed with light ones may not be able to be balanced properly. Adjust the load.
Check the washer drain for a clog. Check the drain hose for a kink or restriction. Unplug the washer and check the wire harness connection between the electronic control board and the drain pump. Reconnect any loose wires or replace the wire harness if damaged. If the drain pump doesn't run when activated, replace it.
Water overflow error
The drain pump runs constantly when the FE error code is displayed. Check the inlet water valves to see if they shut off the water supply properly after the washer is filled. If the inlet water valves are defective, replace the inlet water valve assembly.
Water level sensor failure
Unplug the washer and check the wire harness connections between the water level sensor and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the water level sensor.
Door is open error
Unplug the washer. Check the door for an obstruction. If the door is damaged, replace any defective parts. If the door is closing properly, check the door lock/switch assembly wiring. If the wiring connections are okay, then you will usually need to replace the door lock/switch assembly.
Heating sensor error
Unplug the washer. Check the wiring connections on the drum thermistor (temperature sensor). Measure the resistance using a volt/ohm meter. It should measure around 40K ohms (40,000 ohms) at 85 degrees F. If the thermistor is defective, replace it. Check the heating element for damage. If the heating element is defective, replace it.
Locked drive motor error
Check the wire harness connections on the motor and the hall sensor (tachometer). Repair any wiring failures. If the wiring connections are okay, then check for damaged motor components. Replace any damaged motor components. If there are no problems found with the motor, then the hall sensor may need to be replaced.
EEPROM error on main electronic control board
The EEPROM (Electrically Erasable Programmable Read-Only Memory) on the control board is corrupted. Try to clear the code by unplugging the washer for 5 minutes. Restore power and see if the code clears. If not, then replace the main control board.
A power failure occurred during the cycle. The cycle may not have completed properly. Start a new cycle.
Child Lock is on
The Child Lock control panel feature is enabled. The control won't accept selections while the Child Lock is on. To disable the Child Lock, press and hold the Child Lock button for 5 seconds.
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