August 2, 2016

How to diagnose a faulty refrigerator water inlet valve

By Sears PartsDirect staff
How to diagnose a faulty refrigerator water inlet valve.

That ice-cold drink on a hot summer day might not be possible if it weren't for that great little ice maker in your refrigerator. When that ice maker stops working, you may be tempted to call a service technician. Before you pick up the phone, there are a few things you can check to make sure the ice maker actually is broken.

Water not reaching the ice cube tray could indicate a problem with the water inlet valve, but not always. The water line from the water valve to the ice maker can freeze, not letting water into the ice maker. A clogged water filter could also cause low or no water flow to the ice maker or the water dispenser. Once it's determined that neither of these are the problem, you should check the water valve.

Where to find the water inlet valve

To check the water valve, unplug the refrigerator and shut off the water supply to the refrigerator. Most foods will be okay if left in the refrigerator as long as the doors are closed; power will be off for only about 30 minutes when checking the valve. Wear work gloves to protect your hands. Access the water valve, usually found at the bottom rear of the refrigerator. The water valve can fail either electrically or mechanically.

Checking the valve for electrical failure

To check for an electrical failure, access the water valve usually found at the bottom rear of the refrigerator. Use either a digital or an analog multimeter to check continuity–good electrical current–of the valve solenoid coils.

  1. Disconnect the water supply line connected to the valve, and disconnect the wires from the terminals located on the solenoid coils. The number of coils will differ by model, and each coil will have two terminals.

  2. Set the multimeter to the lowest Ohms of resistance setting, and make sure the meter is calibrated properly.

  3. Place a probe on one of the terminals, and place the other probe on the other terminal. Do this for each solenoid coil.

If the meter measures infinite Ohms of resistance– the display on a digital meter does not change much or the needle on an analog meter does not move– the valve has no continuity and is bad.

Checking the valve for mechanical failure

To check for a mechanical failure of the water valve, it's easiest to rule out a water supply problem.

  1. Disconnect the water supply line from the water valve.

  2. Place a bucket under the end of the water supply line.

  3. Turn on the water to the supply line and check the flow.

If the water flow seems weak or sporadic, the problem is with the water supply. A strong, steady flow could indicate the water valve has become restricted or clogged.

If the water inlet valve has failed, find the correct valve for your model and check out our repair guide on how to replace a refrigerator water valve.

Symptoms common to all refrigerators

Choose a symptom to see related refrigerator repairs.

Main causes: water valve leaking, frozen or broken defrost drain tube, overflowing drain pan, cracked water system tubing, leaking door seal
Main causes: blocked air vents, compressor problems, condenser or evaporator fan not working, control system failure, sensor problems
Main causes: leaky door gasket, defrost system failure, evaporator fan not running, dirty condenser coils, condenser fan not running
Main causes: jammed ice cubes, broken ice maker assembly, dirty water filter, kinked water line, bad water valve, freezer not cold enough
Main causes: damaged door seal, faulty defrost sensor or bi-metal thermostat, broken defrost heater, bad defrost timer or control board
Main causes: blocked vents, defrost system problems, evaporator fan failure, dirty condenser coils, bad sensors, condenser fan not working
Main causes: control board or cold control failure, broken compressor start relay, compressor motor failure, defrost timer problems
Things to do: clean condenser coils, replace the water filter, clean the interior, adjust doors to prevent air leaks, clean the drain pan
Repair guides common to all refrigerators

These step-by-step repair guides will help you safely fix what’s broken on your refrigerator.

July 20, 2015
By Lyle Weischwill
How to clean refrigerator condenser coils

Help your refrigerator run more efficiently by cleaning the condenser coils. It's easy and takes just a few minutes.

Repair difficulty
Time required
 15 minutes or less
How to replace a refrigerator temperature control board

If the temperature in your refrigerator doesn't match the temperature you set, the problem could be the temperature control board—a service technician can give you a definite diagnosis. If the board is at fault, follow these steps to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
July 20, 2015
By Lyle Weischwill
How to replace a refrigerator water valve

Replace the water valve that feeds water to the ice maker and water dispenser if it no longer controls the flow of water.

Repair difficulty
Time required
 30 minutes or less
Articles and videos common to all refrigerators

Use the advice and tips in these articles and videos to get the most out of your refrigerator.

August 2, 2016
How to diagnose a faulty refrigerator water inlet valve
By Sears PartsDirect staff

Learn how to tell if the water inlet valve in your refrigerator is bad.

January 27, 2016
How to purge air from a refrigerator water dispenser video
By Sears PartsDirect staff

Follow the steps in this video to remove air from the water line connected to your refrigerator's water dispenser so the water dispenses smoothly.

January 27, 2016
How to replace a drop-down tray refrigerator water filter video
By Sears PartsDirect staff

Learn how to replace the water filter that's inside the refrigerator section of a bottom-freezer single-door refrigerator.