September 6, 2016

Dishwasher won't start video

By Sears PartsDirect staff
Dishwasher won't start.
Dishwasher won't start.

This video guides you through figuring out why your dishwasher won’t start. If your dishwasher isn't starting, it could be that the dishwasher’s control keys are locked, the dishwasher could be in demo mode or the door switch isn't working as it should.

We show you how to find the cause, including how to check whether you need to replace the door switch.   

For more dishwasher troubleshooting advice, step-by-step repair guides and error code charts, check out our Dishwasher DIY Repair page.

Tools and parts used

Locked control panel buttons

Hi, Wayne here from Sears PartsDirect. Today we're going to talk about what to do when your dishwasher won't start. First, push in firmly on the front of the door near the top to make sure it’s shut tight. The dishwasher won’t start if the door isn’t latched completely.

Next, try pushing buttons on the control panel. If nothing happens, check the light below the lock icon. If it’s lit, the keys are locked. Press and hold the control lock button until the lock light turns off. You can now select and start a cycle. If this doesn’t work for you, check your owner's manual for how to disable the control lock on your model.

If you start a cycle and the time counts down but the dishwasher doesn’t run, the dishwasher could be in the Sales Demo mode. It could be you bought a display model, or maybe a child played with the buttons and hit the right sequence. To exit demo mode, you have to press the control buttons in a certain sequence. For example, on this dishwasher, press and hold the Cycles button. After 5 seconds, the time goes blank. Continue holding the Cycles button while you press Start 3 times. Release the Cycles button, and the control exits the Sales Demo mode. You can now select a cycle and start the dishwasher.

Your dishwasher might use a different sequence to exit the demo mode. This chart shows the process for several common dishwashers.

Faulty door switch

Now let’s talk about the door switch. A faulty door switch will keep the dishwasher from starting. If the door switch is stuck in the "open" position, the dishwasher won't start because it's waiting for you to shut the door—even if you did shut the door.

On this model, the start button and time display start blinking because the control thinks the door is open. Your model may not act that way, it may just sit idle and not start.

Many dishwashers also won’t run if the door switch is stuck in the closed position. The control expects you to open the door after the load is done.  If the door switch sticks in the "closed" position, the control won’t detect that you opened the door, so you can’t start the next cycle.

To check for this problem, turn the house circuit breaker for the dishwasher off and then on again, or unplug the dishwasher and plug it back in. This process simulates the door opening so the control starts the cycle. If you can now start the dishwasher now, the door switch is stuck in the closed position. You’ll likely need to replace the door switch to fix this problem.

To confirm a faulty door switch, check the resistance through the door switch with a multimeter. Disconnect electrical power to the dishwasher by shutting off the house circuit breaker or unplugging the dishwasher. Remove the Torx screws from the outer edges of the inner door panel. Support the outer door panel with one hand as you remove the final screws so it doesn't fall.

Separate the outer door panel and the control panel slightly from the inner door panel, and rest the outer panel on the floor while you disconnect the user interface control wire harness. Pull off the outer door panel and control panel.

Release the door latch assembly from the inner door panel and unplug the wire harness from the door switch. Carefully trip the door switch by pushing this lever, keeping your fingers away from the spring and latch. Press the door switch lever to simulate a closed door that's engaging the door switch.

With the multimeter set to check resistance, place a meter probe against each of the door switch prongs. You should measure near 0 ohms of resistance, or continuity, through a working door switch. If you measure infinite resistance—on this meter that's a 1 in the far left corner—replace the door switch because it's defective.

Other causes

If you measure continuity through the door switch, it’s likely that a defective control board or a wiring failure elsewhere in the dishwasher is keeping the dishwasher from starting. Have a Sears’ service technician examine and repair this type of failure. The technician can conduct live voltage checks—which should only be performed by someone with proper training—to determine the exact cause of the problem.

I hope this video helped you out. Check out our other repair videos on the Sears PartsDirect YouTube channel. Subscribe and we’ll let you know when we post new videos.

Symptoms common to all dishwashers

Choose a symptom to see related dishwasher repairs.

Main causes: damaged or stuck spray arm, leaking door seal, damaged door hinge, leaky heating element water seal, cracked water supply line
Main causes: water supply problem, stuck overfill float, clogged water inlet valve screen, water inlet valve failure
Main causes: light switch beside the sink turned off, lack of power, bad dishwasher door switch, control system failure, wiring problem
Main causes: glass or popcorn kernel stuck in the chopper blade, drain line vibrating against the cabinet, debris in wash pump or drain pump
Main causes: broken door latch, tripped circuit breaker, broken heating element, faulty vent fan, sensor failure, control system problem
Main causes: improper loading, low water temperature, improper detergent dosage, detergent dispenser failure, spray arm or pump problems
Main causes: not using rinse aid, rinse aid dispenser failure, broken heating element, malfunctioning vent, drying fan failure
Main causes: broken door spring, detergent dispenser failure, cabinet mounting brackets loose or broken
Main cause: damaged rack height adjuster

Repair guides common to all dishwashers

These step-by-step repair guides will help you safely fix what’s broken on your dishwasher.

How to replace a dishwasher user interface control

The user interface control houses the selection buttons and display. If it fails, you can't select the cycle and settings. Follow these instructions to replace it yourself.

Repair difficulty
Time required
 30 minutes or less
October 1, 2016
By Lyle Weischwill
How to replace a dishwasher high-limit thermostat

Follow these steps to replace the high-limit thermostat in your dishwasher if prevents the heating element from heating.

Repair difficulty
Time required
 30 minutes or less
October 1, 2016
By Lyle Weischwill
How to replace a dishwasher diverter motor

Upper spray arms not getting water? The diverter motor could be broken. Use this guide to replace it.

Repair difficulty
Time required
 30 minutes or less

Articles and videos common to all dishwashers

Use the advice and tips in these articles and videos to get the most out of your dishwasher.

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