Samsung Wi-Fi front-load washer error codes

Samsung

These error code explanations can help you diagnose a problem with your Samsung front-load washer with Wi-Fi. For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your washer.

Error Code
Condition
DIY advice
1E

Water level sensor failure

Check/Repair

Unplug the washer. Check the wire harness connections between the water level sensor and the display control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the water level sensor.

Possible parts
Water level sensor, wire harness
3E

No signal from the drive motor tachometer

Check/Repair

Unplug the washer. Check the wire harness connections between the drive motor and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the motor tachometer. If the problem continues, replace the drive motor.

Possible parts
Drive motor tachometer, drive motor, wire harness
4E

Water fill problem

Check/Repair

The washer fills for 40 minutes or the water level doesn't change after 6 minutes. Make sure the water supply faucets behind the washer are fully open. Check the water fill lines for kinks or freezing in the winter. Check the water inlet valves. If the valves don't open when activated, replace the water inlet valve assembly.

Possible parts
Water inlet valve assembly
4E2

Hot and cold water connections are reversed

Check/Repair

Connect the hot and cold water fill hoses correctly.

Possible parts
5E

Won't drain

Check/Repair

The washer failed to drain within 15 minutes. Check the washer drain path for a clog or restriction. Clear the large item filter in the drain pump. If the drain pump doesn't drain the water when activated, replace it.

Possible parts
Drain pump
9E1 or 9E2

Power supply voltage is too low

Check/Repair

Check the power cord for loose connections or damage. Replace the power cord if damaged. Unplug the washer and check the electrical outlet voltage supply with a multimeter. If you measure less than 100 volts, have an electrician repair the outlet. If outlet voltage is okay, replace the main control board.

Possible parts
Main control board
AE

Communication error between the main control board and the display control board

Check/Repair

Unplug the washer and check the wire harness connections between the main control board and the display control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the main control board, If the problem continues, replace the display control board.

Possible parts
Main control board, display control board, wire harness
AE4

Communication error between the main control board and the Wi-Fi module

Check/Repair

Unplug the washer and check the wire harness connections between the Wi-Fi module and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the Wi-Fi module. If the problem continues, replace the main control board.

Possible parts
Wi-Fi module, main control board, wire harness
AE5

Communication error between the main control board and the display module

Check/Repair

Unplug the washer and check the wire harness connections between the display module and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the display module. If the problem continues, replace the main control board.

Possible parts
Display module, main control board, wire harness
AE6

Communication error between the main control board and the motor inverter board

Check/Repair

Unplug the washer and check the wire harness connections between the motor inverter board and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the motor inverter board. If the problem continues, replace the main control board.

Possible parts
Motor inverter board, main control board, wire harness
bE2

Stuck button

Check/Repair

A button on the control panel is stuck. Try to free the stuck button. Press down directly on top of all keys on the control panel. If that doesn't free the stuck key, press down slightly off-center on all keys. If you can't free the button, replace the display control board.

Possible parts
Display control board
dE or dE1

Door lock failure

Check/Repair

Unplug the washer and check the wiring harness connections between the door lock assembly and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the door lock assembly. If the problem continues, replace the main control board.

Possible parts
Door lock assembly, main control board, wire harness
HE or HE1

Heating element failure

Check/Repair

Unplug the washer and check the wire harness connections between the heating element and the main control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, measure the resistance with a multimeter. You should measure about 16 ohms of resistance through the heating element. Replace the heating element if you measure infinite resistance because that means that the element is broken.

Possible parts
Heating element, wire harness
LE

Leakage error

Check/Repair

The control detects a water leak. Unplug the washer and check the tub and all connected components for leaks. Replace any leaking components.

Possible parts
Tub, components connected to the tub
OE

Water overflow

Check/Repair

If the washer is overfilled, unplug it to see if it continues to fill while unplugged. If it does, replace the water inlet valve assembly because the inlet water valves aren't shutting off water flow. If the washer isn't overfilled, replace the water level sensor because it isn't accurately detecting water level.

Possible parts
Water inlet valve assembly, water level sensor
tE1

Temperature is too high or low

Check/Repair

Unplug the washer and check the wire harness connections between the temperature sensor and the display control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, replace the temperature sensor.

Possible parts
Temperature sensor
UE

Unbalanced load

Check/Repair

The load is detected as unbalanced during the final spin. The basket won't spin over 150 rpm when this code is displayed. Cancel the cycle or let it end. Adjust the load and see if the washer spins properly. If not, inspect the suspension system and replace any defective parts.

Possible parts
Suspension system components
SUd

Excessive suds

Check/Repair

Excessive suds is detected during the cycle. The cycle goes into a suds kill routine by filling the tube with water and then tumbling the clothes. If this routine doesn't eliminate the suds, the control displays the SUd code. Use the right amount of high-efficiency (HE) detergent with future loads.

Possible parts
HE detergent

Symptoms common to all washers

Choose a symptom to see related washer repairs.

Main causes: worn agitator dogs, bad clutch, broken motor coupler, shifter assembly failure, broken door lock, suspension component failure
Main causes: no water supply, bad water valves, water-level pressure switch failure, control system failure, bad door lock or lid switch
Main causes: clogged drain hose, house drain clogged, bad drain pump, water-level pressure switch failure, bad control board or timer
Main causes: leaky water inlet valve, faulty water-level pressure switch, bad electronic control board
Main causes: water heater failure, bad water temperature switch, faulty control board, bad water valve, faulty water temperature sensor
Main causes: bad lid switch or door lock, bad timer or electronic control board, wiring failure, bad water inlet valve assembly
Main causes: unbalanced load, loose spanner nut, worn drive block, broken shock absorber or suspension spring, debris in drain pump
Main causes: lack of electrical power, wiring failure, bad power cord, electronic control board failure, bad user interface board
Main causes: broken lid switch or lid lock, bad pressure switch, broken shifter assembly, faulty control system

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